Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (408)

Relevance
Selected Relevance
Galaxy Watch Number sync will not work for the forseeable future

I have been trying to number sync my Galaxy Watch 4 classic with my galaxy s 22 ultra for a month now. I just got off the phone with AT&T tech support and they confirmed what I had read. There is a major problem between AT&T and Samsung regarding Number sync for Samsung wearables. There is n

Questions

69

1

0

Mobile data no longer working at home (Samsung Galaxy S10+)

This issue started around late February of this year. Here's a breakdown. What's happening (or rather what *isn't* happening): - Cell phone display shows 3-4 bars of 4G LTE - Data connection is not present, or at best is insanely slow. Like, less than 100kbps slow - This issue only happens in

Questions

114

1

0

DONT BECOME AN AT&T CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AT&T ran a promotion in September, get a free Samsung Galaxy Note 20 5G w/ eligible trade-in. My wife, and I left T-Mobile, switch to AT&T. My first bill was insane, it was $500 after fees, and a bunch of other (Edited per community guidelines). I called customer service, they said that is w

Questions

99

6

0

BlackBerry Q10: found AT&T data in my BB Q10, which i originally from the swiss carrier swisscom

Hello, maybe, someone can help me out. In a BlackBerry Q10, i activated the engeneering screen "escreen". I was searching for settings... Under: "OS Engeneering Screen" --> "PIM", I found the entry:  "AT&T Adress Book". There are different Test Environment's, which i could c

Questions

47

1

0

I phone 5 verizon on AT&T. Problems...

I just purchasd an Iphone 5. The iphone was previously with Verizon. While i realize that all Iphone 5 are unlocked, and i should be able to get 4g but not LTE. That's fine with me. I just ordered a Nano simcard because i had a AT&T iphone 4s that used a micro simcard. poped the new card in and i ge

Questions

702

6

0

0

Can't make or get calls. Full data, New SIM. Can only make a call on 4G, still can'r receive.

iPhone XS, newest updates. Can't make or get calls. Facetime Video and Audio work. Full Data and apps work. I have done all the ATT Phone Tech Support. I have put my SIM in an old phone and it mirrors the problem. I don' think it is the phone.

Questions

43

1

0

Compatibility for Moto G6 Plus Thailand

I am thinking about buying a Moto G6 Plus  to use while living in Thailand. My question will it be supported back in the states, thanks. Specifications of Motorola Moto G6 Plus 5.9 [4GB+64GB] ประกันศูนย์ไทย 1ปี (Deep Indigo)Network Connections 4G - LTE - HSDPA 850 / 900 / 1900 / 2100 - LTE band 1(21

Questions

416

1

0

0

Switching out Verizon SIM to AT&T SIM in my internet modem

I am trying to set up my modem to access the AT&T cell service. I went to my modem and accessed the settings, but I do not know what to put for Profile Name and APN, and other connection settings.  

Questions

40

1

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

38

1

0

Were 3G functionality in AT&T core network completely shut down?

We currently use AT+CREG to check the registration process but we learned recently if the operator only support LTE, CREG would be incorrect value and CEREG should be used. However, although after 2G/3G sunset and my device is connecting to AT&T LTE, both CREG/CEREG seems to return the correct

Questions

67

3

0

Unlock iPhone

If i have unlock device request already, how can i create new request? I'm send wrong email and can't create new request like six month already.

Questions

106

1

0

APN not working in Surface Pro X

I put the AT&T sim card, which is working in my tablet, to the new Surface Pro X. It said "Can't connect to this network. Enter an APN and try again". I tried to change the APN to "NXTGENPHONE", it still gave me the same thing. Can someone help me?

Questions

240

1

0

No data on 4G, only 4G LTE

I have a Netgear Unite Express hotspot and am experiencing an issue where when the device displays "AT&T 4G" as the connection, I can't get online at all with it. If I browse to the admin page, it says "internet access" in the status but devices that connect to the hotspot can't get online. On the o

Questions

2.3K

6

0

0

Netgear lb1120 sim card issues? 3g towers even though full lte signal?

Hi,So I have this modem that is a netgear lb1120, and I have a data plan on it but ive been having recent issues. So for some reason at random times the device will switch to 3g towers. I have 5 lte bars but recently its just been going to 3g towers. Usually I have to take out the sim card and remou

Questions

760

0

0

0

Autopay went through but still no connection to data

I have an iPhone 6s and the monthly $35 plan. Recently had to update the card for my account and I received confirmation that the payment was successful, it says I'm enrolled in autopay and that I have data, but when I try to use it I have no connection to the internet.  It says I have service

Questions

64

2

0

LTE wont enable!

Ugh, just returned from a cruise where Iphone 6 was in airplane mode for 8 days...now LTE won't enable.  Account is in good standing, data is not shut off to my phone, another user on my account is not having any problems with their 5C. Uploaded new iOS to see if that would help, no go. Blue tooth w

Questions

7.6K

4

0

0

Never Received Replacement Phone

I purchased a brand new Motorola AT&T prepaid phone from Wal-Mart. It was really hard to hear phone calls on it, so I went back to Wal-Mart the next morning to exchange device, but Wal-Mart would not allow me to. I contacted Motorola, and they sent me a replacement phone and I returned the phone

Questions

169

5

0

iPhone 15 pro eSIM roaming in Tijuana

I had an iPhone 13 Pro and always had LTE and good service in Tijuana while visiting. After getting the iPhone 15 pro, I went to Tijuana to visit and only got 3g service. While good, not as good as LTE. I suspect is the eSIM. Does anyone knows more info? Is this something AT&T will fix? or is

Questions

196

5

0

CDS 9010 with AWB - Cannot connect to network

I purchased a CDS 9010 with AT&T wireless Broadband and cannot connect to internet. I have inserted the sim and have the Wireless antennas positioned properly. I can connect to the WIFI using the ssid and Password but my laptop shows "no internet". i have read that Wan port needs to be connected

Questions

319

1

0

Moto Edge (not plus) 2022 Xt2205-2 unlocked At&t variant not working with At&t 5g or RCS chats

Hello! I just got a new at&t phone, from Amazon, the moto edge 2022. It is an At&t phone, made for the US, it is 5g capable and so is my plan, it is RCS chats capable, and it's unlocked but I'm an at&t customer so it wouldn't matter either way. My old moto one 5g and my Verizon Branded m

Questions

96

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.