
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I was just given a phone with the following network specifications. It looks like it will work but I don't see every channel that AT&T shows on this list. What does that mean to me? i.e. will certain portions work i.e. 2G and not 3G ???? Thanks in advance I wish I understood this better. networ
Questions
•
Network Coverage
Accepted Solution
Official Solution
First time posting, so any help is appreciated. 1) what is the difference b/t H+ and HSPA+ and 4G/LTE? 2) if they are in fact different, as noted above, my phone is showing h+ only (after i changed my APN from out of the box). does this mean i'm getting 4g? the 9195 model of the s4 is supposed to be
Questions
•
Android
Accepted Solution
Official Solution
I've an unlocked ATT Phoenix 4 (LM-X210APM) that is on the approved and supported list. I'm unable to register on the network with my carrier's SIM H2O (ATT MVNO). No cellular voice/data, however, Wifi Calling does work. I've had success with a Moto G Stylus, but that is not phone for this SIM. An
Questions
•
Android
Accepted Solution
Official Solution
This is a picture of a "fake tree" cell tower about 3/4 mile west of my house. It's situated next to an interstate than runs north/south. AT&T tech support said they are using this tower. Is it possible to tell from the antenna's shape what kind of signal it uses? LTE? 5G? 4G? Facin
Questions
•
Network Coverage
Accepted Solution
Official Solution
Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther
Questions
•
Apple
Accepted Solution
Official Solution
This is so frustrating. I've been going in loops with the experts, the Wearable App, the website, and I can't for the life of me get a QR code for the E-Sim or get this watch to function. I DO NOT want this to be linked to my phone, this is for my son, it does me no good if I can't call it or
Questions
•
Samsung
Accepted Solution
Official Solution
So what does this mean when I see it on my bill ? What does it mean and when does it appear there? Thank you I appreciate it.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
3 Ways AT&T Brings The Internet To You! With advancing technology, AT&T is able to provide more ways for you to connect! Just because AT&T home internet is not available, does not mean other options are not! Check out how AT&T brings the world to you and how you can connect
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
How can I take advantage of LTE on my Samsung Galaxy S4 purchased in the UK? I recently got a sim card for my S4 from AT&T and it is saying that it is under HSPA but I was told it is LTE compatible. The model number is GT-i9505 for this UK version. I understand this will be under non-certified servi
Questions
•
Device Features
Accepted Solution
Official Solution
I got my new "AT&T Cingular Flip IV (U102AA)" flip-phone & none of my previous stereo headsets seem to be able to communicate & pair w/ the phone. It searches for devices but it never finds any of the headsets - I have 3 of them. However, it can find my previous cell-phone & some oth
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
So, I was moving to a new apartment a couple days ago. Placed my phone on a bar in the moving van, and it fell. Nothing cracked, mobile service still working. For the next 4 hours I moved things in and out of the van, and service worked fine, but I was running low on battery. So, I turned the phone
Questions
•
Samsung
Accepted Solution
Official Solution
Ok I have a mobile hotspot 2 and pay monthly for data, I dont know how this happened but it isn't taking the password i set and when I try to enter forgot password they say they are going to text me a pin/password. How are they going to send a text to a hotspot?! So nothing is working and I am locke
Questions
•
Account & Usage
Accepted Solution
Official Solution
I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple
Questions
•
Apple
Accepted Solution
Official Solution
Hi all, I've recently purchased 2 new 12 Minis, one for my son and the other for my daughter. Both are on my family's Unlimited plan. My son's phone was an old line, adding a new device. Transferred from an iPhone 6S. My daughter's was a new line, new device. My son has reported that his phone n
Questions
•
Apple
Accepted Solution
Official Solution
How do I change my phone number on my phone
Questions
•
Account Features
Accepted Solution
Official Solution
I've been using a Cat S60 phone with AT&T Prepaid for almost half a decade now. I just got a text message yesterday that they will no longer let me place calls with it after tomorrow (thanks for the advance notice guys, would it have killed you to give me a couple days extra?), because even thou
Questions
•
Android
Accepted Solution
Official Solution
Turn your regular car into a Connected Car With Harman Spark, you can: Know where your car goes (GeoFences) Get the scoop on what is going on with your car (Virtual Mechanic) Set tow/ disturbance notifications (WatchIt) Turn your car into a Wi-Fi Hotspot Track your driving ha
Questions
•
Account Features
Accepted Solution
Official Solution
Get Faster Streaming on AT&T with the First 5G Evolution Capable Mobile Hotspot Router AT&T and NETGEAR, a leading provider of networking devices, are bringing the first 5G Evolution capable mobile hotspot router to the U.S. The NETGEAR Nighthawk Mobile Hotspot Router provid
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w
Questions
•
Samsung