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Bundle Deals for Existing Customers

I have a question regarding bundling when it comes to new and old customers. So I was curious as many are to look for ways to lower our bill while also improving our service. We currently have internet 18 when more than one plan was offered in our area, now there is only internet 50 being offered. W

Questions

25K

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Can't get fraudulent charges off of my account and At&t will do nothing to help me

I recently saw that my phone bill was over $1600. (It is usually around $120). I called AT&T and found out that someone had gone into a local store and purchased 5 new Iphone XS plus on installment plans using my account information. 5 days later they went into the same store and purchased 5 mor

Questions

245

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Unauthorized change to account by service rep

I have been a loyal AT&T customer for almost 5 years. Recently I have been experiencing extremely slow internet speeds. I called AT&T to enquire about this issue and ask about other plans with better internet and tv service. During the call I took notes as to what options were available for our loca

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35

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Lack of Accountability for Poor Service

I have been a loyal customer for years.  I first got a mobile device in 1997 when I graduated from college.  I have been with AT&T ever since.  When I got married, I converted my wife to AT&T.  When my parents wanted mobile devices, I signed them up with AT&T.  We would use AT&T for our home WIFI an

Questions

307

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I am at the end of my rope with horrible experience upgrading a phone

To describe the situation literally took me an hour putting it in writing because it had gotten so complicated that I feared trying to address it via a phone call ( which would have been perhaps my 10th session in an ongoing saga)    I tried to convey the situation through Direct Message to the Soci

Questions

143

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How can I file a Formal Complaint, May switch providers

I am so irritated that I get all of this information about bundling my AT&T account with my DirecTV account and they will charge me for canceling or transferring service from one account to the other. They will not waive or refund fees, which there shouldn't be and they offer no good deals to curren

Questions

344

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Uverse excitement turned to disappointment. Any others?

My name is Amber and I've been an AT&T customer for a very long time. Have you ever been passed around from operator to operator so many times (with no answers, no results) that you begin to feel devalued as a person?By the third or fourth time that a supervisor has hung up on me (sometimes after HO

Questions

255

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Credit Check for Internet

I have been an AT&T customer for so long I actually began as a BellSouth customer. I've had a plethora of issues with customer services and sales since the company switched its name. I will not bore you with all the verbal trickery and false promises here today. I have decided to end my relationship

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2K

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Lack of Accountability and Poor Service

I have been a loyal customer for years.  I first got a mobile device in 1997 when I graduated from college.  I have been with AT&T ever since.  When I got married, I converted my wife to AT&T.  When my parents wanted mobile devices, I signed them up with AT&T.  We would use AT&T for our home WIFI an

Questions

154

2

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Phone replaced by warranty instead of insurance (was told to send it in via warranty)--charged $600

My iPhone's home button stopped working and I decided to contact AT&T to have it replaced.  Earlier in the year, I submitted a claim through insurance due to a cracked screen (first one I ever broke!).  Sure enough, a few months later the same thing happened--just a tiny crack this time.  I contacte

Questions

178

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