I am waiting 5 days and it does not change the current unlock status, what can I do?

I submitted an unlock request for my Samsung S8 on 10/15/19, but its status is still showing in progress. What's going on? Why does it take so long? My friend also submitted the unlock request, received his unlock code within 48 hours, but he can't unlock the phone and it prompts the code is incorre

Hey y’all,         I pre-ordered new iPhone 11 Pro Max’s 512 GB space grey and midnight green. One was upgrade one was add a line. I also bought Apple Watch Series 5’s-2 of them. I was able to bill everything to my account. Looks like the watchea both moved to preparing for shipment but both of my p

Hi,I’m trying to unlock 3 at&t iPhones I have. I went through the unlock procedure on at&t’s website and confirmed the requests. All of them are past the 2 business day deadline. When I check the status it still says in progress. Can anything be done?Here are the request numbers:NUL52504243263011/27

Have gotten conflicted answers to the status of my order. The delivery date was between yesterday and today and the order status hasn't changed. Went into my local store to see if they had any answers and was told it should arrive in those dates regardless. Did't want to sit and argue with him altho

I purchased my Lumia 950 off Amazon. It's a brand new phone but I found out its AT&T locked (and came with ATT sim too which is useless here) and I don't live in the US. I sent the request to unlock it on December, 24 2016, the day it arrived.It's been 5 days now and no response, it just says "in pr

I’m a new customer (potientially) I placed an order before the store opened so I can pick it up same day. Stated it was “in progress” past the time the store closed. I called and was told it takes up to 48 hours to process an order. They “promised” me that my phone would be ready to pick by the 48 h

It has become clear from my interaction with countless customer service agents in the past week as well as by reading these forums and other customer experiences, that AT&T has made it a policy to lie to customers about shipping out/over-nighting their orders. An order place online or by phone, will

I went to my local AT&T store and discussed leaving Sprint. After learning my options, I decided to go with this company. I was told because of my busy schedule I could simply order online then stop in the store and pick up my phone to avoid any type of wait. That's just what I did. I placed an orde