
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Which indoor antenna can boost the strength of my Netgear Hotpsot?
Questions
•
Other Phones & Devices
I switched from an iPhone 5 to an HTC One M8 yesterday... Everything is working great. However, I cannot get the mobile hotspot to turn on/activate. When I try to turn it on it switches off and a text box pops up telling me I have to call 611 or activate it in my account. I have the mobile share
Questions
•
Data & Messaging Features, Internet Tethering
Is it possible to use your GoPhone plan's 4G LTE data for your smartphone hotspot or is there an additional fee for this?
Questions
•
Data & Messaging Features, Internet Tethering
I have had my Moxee hotspot connected since February 25, and I am STILL unable to register my account online so I can log in and pay my bill. I have called more than a couple of times, and the last time I was reassured that my issue was given priority status. However, I am still not able to register
Questions
•
Online Account Access
Hello, I am pretty new to the ability of smart phones other than make a call/answer a call. I keep reading an seeing the word hotspot and someone somewhere at sometime said I could use a hotspot on our computers for internet service. Presently we have excede and use the speed up within 1-2 days. I
Questions
•
Android
Trying to help my parents find a faster option than their current AT&T Internet25 plan which is fine if only one or the other of them are at home. But most often they are both working at home at same time, both needing to do high email volume, MS Teams calls, and VOIP phone calls. Our fam
Questions
•
AT&T Internet Plans
We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc
Questions
•
AT&T Internet Account
I have a ATT prepaid account running on a net gear mobile hotspot. I followed the ATT instructions to turn off stream saver but do not have the toggle on/off option on my screen. I’ve seen that several others have had the same issue and needed ATT tech support to enable the stream saver toggl
Questions
•
Account Features
Closed
AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They
Questions
•
Wireless Billing
My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight
Questions
•
More AT&T PREPAID Discussions
I have ordered a NetGear Night Hawk Wireless hotspot router last week and have not received an account number after purchasing the device. The device was purchased on your website and I received it on Friday. But I would like to activate the device and set up an account but when I try to create a Us
Questions
•
Wireless Account
Whenever I turn on my mobile hotspot my playstation is able to connect to it but then disconnects at random moments. And when my hotspot does work it is incredibly slow so I'm not able to use it
Questions
•
Tones, Games, Videos, More...
Just moved to Texas and happy to be hear. I had UVERSE before but is not available in my very rural property. Right now all I have is a hotspot from my AT&T iPhone 8+.It's horrible, on speed test I consistently get 0.6 - 0.9 download and 2.6 - 3.3 upload. I have two bars if I stick my phone in th
Questions
•
AT&T Internet Features
Anyone else having problems getting the Turbo Hotspot 2 to work in Mexico? If I move the SIM to an unlocked phone it works but not in the Turbo Hotspot 2. It did work OK in the US.
Questions
•
Other Phones & Devices
Mobile Hotspot goes offline, sometimes after 15 minutes, sometimes less than that. Log into hotspot and see it no longer has a WAN IP but still says it is connected to the network, also found under Mobile Settings the Cellular Data is switched off and it will not allow me to switch it back on. Anyon
Questions
•
Phones, Tablets & Devices
My family recently updated our plan to include hotspots. Now that I am working from home, I turn on the hotspot and connect to my computer but my zoom calls drop at least 3 times a call and often I see the status of my "Michelle's iPhone" internet show as "No Internet". I am having a hard time getti
Questions
•
Data & Messaging Features, Internet Tethering
I have had no Internet access on August 14, December 13,17,21,23,and 25 of 2018 so far.... There may have been more days but these are the dates I charted down because it became so noticeable. The Hotspot is lit up green and it appears wifi is working, it says I have wifi, but I am not linked t
Questions
•
Wireless Account
Ok att. I don't even knew where to start. 1) I've been a customer for over 14 yrs. Still I must pay through the nose because I don't have a family of 4 .If did choose too overpopulate the world will cell phone users all four of us could be on unlimited for the price I pay for just my phone and tabl
Questions
•
Network Coverage
We have an unlimited plan with each line having an additional 15gb of mobile hotspot data. After turning on mobile hotpspot on the phone, connecting a device to the mobile hotspot the data is logged against the mobile data plan and not the 15gb mobile hotspot data.ATT Customer service said the solu
Questions
•
Wireless Account
This began approximately 1 1/2 months ago where all of a sudden my device that was connected to my cell phone's mobile hotspot would all of a sudden stop working and a notification would appear at the top saying Sign into "network name". When I click on the notification it takes me to what appears
Questions
•
Account & Usage