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How to get Account number for my ATT prepaid

How to get account information for my att prepaid account? Unable to reach customer service with the given number. Trying it for more than a months.

Questions

 • Account & Usage

109

4

0

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

35

1

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New Samsung Galaxy S20

Hi, this morning I went to the AT&T store and upgraded my Samsung Galaxy J7 to a Samsung Galaxy S20 -- the AT&T store associate transferred all my data, contacts, etc., over to the new cell phone ...now that it is fully charged I am looking for all my text message conversations but they are missing,

Questions

 • Samsung

190

3

0

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Text messages to certain numbers don’t show up on my bill?

I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?

Questions

 • Wireless Account

140

4

0

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Damaged Drain Lines

We have had to bring in a plumbing contractor to replace drain line in our yard that was blocked due to roots growing through a break in the pipe and interruping the flow of the drain line. After completing their excavation today the plumbing contractors showed me where the plumbing line was damage

Questions

 • AT&T Phone Installation

141

1

0

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How can I get billing to stop after discontinuing service?

I am out of contract. I own my phones. I've ported my numbers to another carrier.  There is no where I can find a path to tell AT&T to stop billing me for service that I am not using.  I tried the telephone number but it directs me to dial 611 on my cell phone but when I do that it ta

Questions

 • Wireless Billing

503

2

0

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I need extension

I need extension Until Friday

Questions

 • Phones, Tablets & Devices

24

1

0

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Business cell to a prepaid phone plan?

Can I use my AT&T older business cell phone (Note 9) and switch it to a prepaid phone plan?

Questions

 • Plans & Features

19

1

0

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New home construction

Looking for information and contacts to coordinate new home construction services.

Questions

 • AT&T Phone Installation

273

7

0

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Blacklist

Hello, I’m having trouble with device keeps getting suspended. I can have att reactivate only for it to get suspended hours later. Then they proceed to tell me that this will not happen again and here we are hours later and it happens again. I should not have to pay 1ks or dollars for a phone and it

Questions

 • Apple

91

5

0

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Problem With Unlock Samsung G975U

I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request

Questions

 • Android

50

3

0

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UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

 • Apple

39

3

0

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Internet 1000 equipment fees

My current AT&T Internet 100 has a monthly price of $40 with discounts (no taxes or fees) that will expire in the next month or so. This includes the WiFi router that was in the previous UVerse bundle when I dropped UVerse TV approximately 2 years ago.AT&T Internet 1000 is priced at $49.99 for one y

Questions

 • AT&T Internet Plans

1.2K

1

0

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Accessing voicemails from a disconnected line on a family plan (that is still active)

About a year ago, I left an AT&T Family Plan and now have Google Fi, but kept the same number. Is it possible to access old voicemails that would have been received/saved while on AT&T? That family plan is still active, just without my old line, so I'm hoping they're still stored somewhere.

Questions

 • Account Features

75

1

0

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How do I unlock an iPhone XR?

So I have a iPhone XR I bought online but I’m linked to metro PCs so will it cost to unlock it ??

Questions

 • Apple

47

3

Accepted Solution

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My previous attuid

I previously worked for AT&T corporate and Cellular World and authorized dealer. They are unable to process my ATTUID. What is the issue? From my understanding, once you are assigned an ATTUID, and ever need it again with the company or affiliated companies, you only get one in a life time. How

Questions

 • Community lounge

251

1

0

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iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

 • Apple

139

14

0

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Airties / Smart with extender with Fiber 1000

I have Att fiber 1000 service and get 980 mbps consistently on my computer and Xbox that have wired connections. But every wifi connection off the airties 4920 is only 200-300 mbps. I thought it was a limitation of the extender, but the Ethernet ports and specs say it is a 2 gbps device. Anybody kno

Questions

 • AT&T Fiber Equipment

350

3

0

Accepted Solution

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How can I report a loose wire connected to my house that is hanging very low?

There is a wire connected to house that is hanging very low near the group. The city engineers reported that it was an AT&T line and they could not touch.  Has been down since Hurricane Laura.  I have been unable to reach the appropriate contact to get it removed.  I have only a

Questions

 • AT&T Phone Equipment

192

1

0

Accepted Solution

Official Solution

How to resolve? "We can't unlock this device because it hasn't been active for at least six months of paid service"

Bought the phone on eBay. It is in pristine condition. The seller says it was a buyer's remorse return. Who knows? Checked the IMEI, and it appears to be clean on the services I've checked with. According to the serial number info this SE was made in 2017. So it has been sitting around somewhere for

Questions

 • Apple

432

9

0

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