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Internet slows down every night.

Every night my internet slows down and even stalls on me, especially when I am on Facebook and communicating with friends. I upgraded my speed, when it was recommended that would help. It did not. I am the only one using my highspeed connection AND I am at a hardwired pc. I am getting tired of this.

Questions

 • AT&T Internet Features

14

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0

Customer service

Anybody been waiting on the phone for over hour only to have att hang up on you TWICE? Me too! I just signed up with att last month, this is by far the worst customer experience I’ve ever had. Still haven’t been able to get any help/contact through internet or phone. Do yourself a favor and switch p

Questions

 • AT&T Internet Account

15

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0

I have two different providers I need help on connection please

So I have DirecTV streaming I couldn't get your internet or phone because I don't have the connections here so I have Spectrum as Internet and phone the guy who came out here for the TV said that I could eliminate cords that are laying across my floor doesn't the computer have to be plugged into the

Questions

 • Device Features

11

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NAT Type

My nat type on every console is always "strict" or F, or D.Ive tried port forwarding and DMZ and it never works. Can someone help? Maybe i did the port forwarding wrong, but I cant play any online game and I am about to quit At&t over it.

Questions

 • AT&T Internet Email & Security

11

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NUMERO AL QUE PUEDO COMUNICARME DESDE LA CIUDAD DE MEXICO CON AT&T?

TENGO 3 MESES EN LA CIUDAD DE MEXICO, Y NO HE PODIDO REGRESAR POR LA CONTINGENCIA ASI QUE MIS BILLES SIGUEN ACOMULANDOCE AUNQUE NO ESTOY RECIBIENDO EL SERVICIO, ME HE TRATADO DE COMUNICAR VARIAS VECES PERO NO LO HE LOGRADO PENSE ESPERAR HASTA REGRESAR PERO AL PARECER AUN NO ME SERA POSIBLE, PAGUE M

Questions

 • AT&T Internet Account

3

0

0

transfer my number from a multi-line business account, I do not have log in access to.

I want to transfer my number from a multi line business account to a new personal account. I do not have log in access to and am no longer affiliated with the business. How can I do this?

Questions

 • Wireless Account

10

1

0

S9 samsung

I can barely hear caller talking unless I put them on speaker. I have turned my phone off/on 3 times, doesn't help.

Questions

 • Tones, Games, Videos, More...

3

1

0

Multiple lengthy outages

Help! My internet and phone are back for now, but were out most of yesterday, then again most of today. Both times, it came back by itself, so I know the issues were with the network, not my equipment. Both times, router initially showed all green, but internet was not working. Both times, reboo

Questions

 • AT&T Internet Account

19

1

0

$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

Questions

 • AT&T Fiber Equipment

0

0

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Very upset customer

We were told that the outage would be fixed by 8:00pm 05/25/2020. Here it is 8:30am 05/26/2020 and still have no internet. When will we be updated ????

Questions

 • AT&T Internet Account

35

1

0

"Active account/linked to non existent email address

I have sign in credentials to ATT. I am tring to pay my landline phone bill/direct tv and it tells me I cannot link that account no. to the email address because it is already linked to another email address. I have no idea what that "other" email address is. When I request the user id (which is the

Questions

 • AT&T Phone Account

6

1

0

Ridicoulous customer service opening new account

Owen employee (Edited as per community guidelines) and the office he supervises have horrible customer service skills. I placed an online order hours ago and still dont have my order processed. Ownen and his office were more concerned with making sure they could close ontime at 3pm

Questions

 • Wireless Account

26

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0

HBO MAX HBO GO access now?

Signed up for HBO Max with new data plan and was told via email I can log on to HBO Go now, but message "cannot verify your account" pops up. Tried logging on all devices with similar or other messages that I cannot log in. Any help would be greatly appreciated.

Questions

 • Account Features

61

1

0

Truth or Lies?

So the rep that helped me said. Your bill will be cheaper and that he was gonna make sure changes reflected on my current bill but my bill is way more expensive and i feel like you guys just lie to your customers. Also very difficult to get a hold of someone. Atleast 45mins to an hour wait times. Li

Questions

 • Wireless Account

16

1

0

Internet outage

No internet service after technicians working down the road.

Questions

 • AT&T Internet Equipment

10

0

Pandemic Woes

I know AT&T gave 60 days to pay. How long after that will we have to pay? I'm STILL waiting on unemployment and this is my only way to contact them

Questions

 • Wireless Billing

20

1

0

Getting pics on a Version phone in a messaging app

I took my son's Verizon Samsung-SM-J320V to an AT&T store to convert it over to my AT&T account with my sister. They supposedly converted it over but I cannot receive pics through the messaging app.

Questions

 • Android

11

3

0

Internet

I had AT&T internet installed the other day after a cancelled Spectrum. So I unplugged Spectrums equipment (Sagecom, Arris) to return it to the store. After unplugging this equipment I went to watch TV and I just had the word ROKU all over the screen and could not pull up any channels. I need a tech

Questions

 • AT&T Internet Equipment

12

2

0

Not receiving text from one person but they receive mine and we can call

Not receiving text from my dad but he gets mine and we can call however when he sends a text to me I don't get it but other people get his text.

Questions

 • More AT&T PREPAID Discussions

11

1

0

Bill payments while abroad

Good day,I would like to address the fact that I can not sign into my account. I have tried to enter my phone number tied to the account, but it is unrecognized. Furthermore, I can't sign in using a username or email.I am currently in the Philippines, where I have no current use for AT&T services. M

Questions

 • Account & Usage

9

1

0

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