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how to schedule tech appointment

replace wi-fi

Questions

 • U-verse TV Account

411

0

0

Accepted Solution

Official Solution

How can I confirm that WiFi calling is working?

Hello- I have all of my WiFi calling settings turned on as I have read to do so but can not confirm that it is working. I do not see “WiFi” calling next not the att logo as described. Poor service in my house and I need this option to work. Please help!

Questions

 • Network Coverage

104

1

0

Accepted Solution

Official Solution

Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

 • Wireless Billing

90

1

0

Accepted Solution

Official Solution

What cable do I need?

We want to upgrade our UVerse service from 6mbps to 50mbps (previously that high of speed was not available to us). The current cable we have says it is a cat5.  We know the tech could do the wiring but we would prefer to do the portion inside the house (from modem to wall jack and in the craw

Questions

 • AT&T Internet Installation

150

3

0

Accepted Solution

Official Solution

macOS Big Sur Issues with AT&T Internet Security Suite - Need McAfee Version 4.10

This is a problem that AT&T should address immediately. Updating macOS to the newly released Big Sur has rendered AT&T Internet Security Suite incompatible. The main issue is that AT&T is not offering version 4.10 which is available and that McAfee states as the fixed/compatible secur

Questions

 • AT&T Internet Security

326

4

Accepted Solution

Official Solution

Gateway 2Wire3801HGV keeps rebooting by itself, especially when watching anything on Youtube.

My gateway 2Wire3801HGV reboots itself, especially when watching anything on Youtube. This occurs at a completely random time. My gateway also has issues where severe packet loss occurs at random times as well. Lastly, my gateway also has a bad ethernet port that does not accept a cable. I think I'v

Questions

 • AT&T Internet Equipment

39

2

0

Accepted Solution

Official Solution

I was given misleading information in a BJS store.

I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I

Questions

 • Wireless Billing

267

5

0

Accepted Solution

Official Solution

AT&T Prepaid Device Unlocking and Features

So I have a new phone I bought from AT&T prepaid and I know that the device unlocking policy for at&t prepaid is like 6 months. I like to have my phones unlocked when I can have it done, although I have no desire to leave at&t. So using the app called device unlock in my apps list after 6 months let

Questions

 • Plans & Features

222

1

Accepted Solution

Official Solution

Why isn't Oregon on the access AT&T application?

Why isn't Oregon on the access AT&T application?

Questions

 • AT&T Internet Account

35

1

0

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Official Solution

Do you have a student discount?

I am currently in college and since COVID-19, I have been struggling with my class work due to the fact we don't have internet at home. I was wondering what student discounts you had

Questions

 • AT&T Internet Plans

2.6K

3

0

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Official Solution

Yes I’m getting them regularly. Hate it.

Att get this (Edited per community guidelines) to stop!  Every month I get multi text offering gifts.   from different numbers.

Questions

 • Data & Messaging Features, Internet Tethering

21

1

0

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Official Solution

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

 • Apple

46

4

0

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Official Solution

Is something being blocked?

Hi, This week I recently switched to AT&T Fiber as my internet provider. I've noticed that there are some things that appear to be slow or failing, which wasn't happening before.   For example, I've had my Facebook timeout when trying to make a post that had a small ohio e which neede

Questions

 • AT&T Fiber Equipment

107

4

0

Accepted Solution

Official Solution

unpaid cellphone account

I have not paid my cellphone account since before the pandemic because this is my U.S. phone and I live in France and could not come to the U.S. I will be going to New York soon and want to use the phone again. I believe the number [EDITED] is still available. I now cannot find my account ID. I cann

Questions

 • Wireless Account

135

1

0

Accepted Solution

Official Solution

Is it necessary to rent the wireless gateway from AT&T?

I have a LinkSys EA9500 router. Is it necessary to rent the wireless gateway from AT&T? Or can I connect their inbound internet signal directly to my router. The router does have a designated port for incoming internet. I will continue to use my router, even if the answer is yes. However, the

Questions

 • AT&T Fiber Installation

116

1

0

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Official Solution

How to Export Your Calendar Entries from Directv.net Email - A Solution From the AT&T Community

The directv.net email service has been discontinued. For assistance in retrieving your email data, you may contact our advanced email support specialists by emailing: Attnetmail-support@att.com.  Export your calendar entries from your Directv.net email by following the instructions belo

Questions

 • AT&T Internet Security

1.4K

1

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Official Solution

How to Export Your Contacts from Directv.net Email - A Solution From the AT&T Community

The directv.net email service has been discontinued. For assistance in retrieving your email data, you may contact our advanced email support specialists by emailing: Attnetmail-support@att.com.  Export your contacts from Directv.net email Follow the instructions below to export

Questions

 • AT&T Internet Security

974

1

0

0

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Official Solution

I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

87

1

0

Accepted Solution

Official Solution

Can I get two months of free service?

I have a att prepaid phone that a friend gave me that doesn't currently have service,can I get the two months of free service?

Questions

 • Account & Usage

87

2

0

Accepted Solution

Official Solution

How can i get official outage documentation?

Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?

Questions

 • AT&T Internet Account

65

1

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