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I was sent the wrong phone!! I asked for a Note 20 ULTRA 5g and was sent a Note 20 5g!!

I've been hung up on, lied to, sent to 3 different stores who wouldn't help me because I ordered it over the phone. I have spent 2 entire days trying to get this right and at this point I'm in tears. I haven't activated or even popped out the sim card. Someone please help or tell me what I can do?

Questions

 • Phone & Device Upgrades

23

4

0

ios 14.4 upgrade on 8 plus phone

Since I upgraded to 14.4, i am no longer hearing a "tone" when I get a message, nor does the message icon put the count (1 message, 2 message, etc) on the icon. I am continually checking to see if I have messages.  HELP??!!

Questions

 • Apple

8

1

0

Errors occurred and $5.29 was charged while ordering the plan to prepaid sm 8GB 12month 25$

I am writing to ask you to let me change my wireless plan to the 'prepaid sm 8GB 12month 25$.' and let me know about $5.29 you charged. I am using unlimited extra plan. Today I tried to change the plan to prepaid sm 8GB 12month 25$. But while I checked out online, an errors occurred.  The mess

Questions

 • More AT&T PREPAID Discussions

19

3

0

Getting help by a qualified technical support person

How do you get through the phone system to get to a truly qualified technical support person? I have been on the phone during two different 1-hour 30-minute calls. Each time they don't know what to do and escalate to "Back Office Technical Support." I am to be contacted within 24 to 48 hours. They n

Questions

 • Android

13

1

0

Someone HELP ! Me this is not fair !

We are a military family that has had AT&T For going on 10 years and we have never had a problem until last month. Some little sales hungry punk messed our lines up and instead of doing what he said he would he added on additional lines to our account my deployed husband checked our bill and ema

Questions

 • Wireless Billing

12

1

0

Tv goes black intermittently, but sound is on

My u verse intermittently goes black but sound stays on. I turn off cable box and turn it back on and tv works.  Happens every day a few times.   My tv works fine. It does not happen when I switch to Apple TV.   I have replaced cable box and checked all connections and rebooted my m

Questions

 • Watching U-verse TV

13

2

0

Installment plan won’t come off

Hi I was hoping to get help , so I bought an iPhone 12 pro then returned it and everything went smooth then I got the 12 pro max but had to cancel it and apple did and refunded me there part but after 20+ call both att and apple att doesn’t know how or won’t take of installment plan for phone I don’

Questions

 • Wireless Account

9

0

0

Delivery issues

I ordered air pods and FedEx email said delivered at 11:56am, but when I got home at 12:45pm there was no package. I initiated a claim via FedEx but their site says there is a claims agreement or something with this shipper and to contact them directly. Any advice?

Questions

 • Apple

5

0

0

Internet infrastructure

We have, what appears to be, an at&t hub at the end of our street, however, my neighbors and I have been told that at&t services are not available at our addresses. What would it take/cost to have the infrastructure installed on our street so we can utilize AT&T’s services?

Questions

 • AT&T Internet Equipment

22

3

0

Terrible customer service expereince going on three weeks and over three hours on the phone

Started out by cancelling my landline and trying to transfer my mobile phone from my business to a personal phone.   Since it involves personal and business i end up getting shuffled from one to other, with both saying they can't help me and need me to trasfer to the other.   Finally

Questions

 • Wireless Billing

10

0

0

TRADE IN PROGRAM FLAWS

Can anyone help? I opted to do the trade-in program for the new Iphone 12 pro where I can "trade in" my iphone X and recieve up to $800 off the new 12pro. I received the new phone in the mail on Dec 14th. There were no instructions on how to send back my old phone but the box had a return label on i

Questions

 • Phone & Device Upgrades

10

0

0

Closed

How do I pay the balance difference if I upgraded my plan after I just paid 55 plus tax a few days ago.

I don't want to nor should I have to pay 75 plus tax when I just Paid 55 plus tax a few days ago but I my new device is 5g so I upgraded to the 75 dollar plan and it says I just added 55 dollars. If I pay just the difference plus tax will this work?

Questions

 • Wireless Billing

6

1

0

Account access and help

I just started my own account with AT&T but I was previously on my dads account. But he got a text/email notifying him of my recent purchase of two iphones. Am I still on his account or mine?

Questions

 • Wireless Account

7

1

0

Disgusted

I am canceling my account with AT&T finally after months of being robbed by them and useless customer service. I canceled my upgrade and returned the phone(which they confirmed they received moo ok months ago), but continue to be charged every month, along with the fee for the phone I returned n

Questions

 • Wireless Billing

18

1

0

Customer service

Anybody been waiting on the phone for over hour only to have att hang up on you TWICE? Me too! I just signed up with att last month, this is by far the worst customer experience I’ve ever had. Still haven’t been able to get any help/contact through internet or phone. Do yourself a favor and switch p

Questions

 • AT&T Internet Account

15

0

0

I have two different providers I need help on connection please

So I have DirecTV streaming I couldn't get your internet or phone because I don't have the connections here so I have Spectrum as Internet and phone the guy who came out here for the TV said that I could eliminate cords that are laying across my floor doesn't the computer have to be plugged into the

Questions

 • Device Features

11

1

0

NAT Type

My nat type on every console is always "strict" or F, or D.Ive tried port forwarding and DMZ and it never works. Can someone help? Maybe i did the port forwarding wrong, but I cant play any online game and I am about to quit At&t over it.

Questions

 • AT&T Internet Email & Security

11

1

0

NUMERO AL QUE PUEDO COMUNICARME DESDE LA CIUDAD DE MEXICO CON AT&T?

TENGO 3 MESES EN LA CIUDAD DE MEXICO, Y NO HE PODIDO REGRESAR POR LA CONTINGENCIA ASI QUE MIS BILLES SIGUEN ACOMULANDOCE AUNQUE NO ESTOY RECIBIENDO EL SERVICIO, ME HE TRATADO DE COMUNICAR VARIAS VECES PERO NO LO HE LOGRADO PENSE ESPERAR HASTA REGRESAR PERO AL PARECER AUN NO ME SERA POSIBLE, PAGUE M

Questions

 • AT&T Internet Account

3

0

0

S9 samsung

I can barely hear caller talking unless I put them on speaker. I have turned my phone off/on 3 times, doesn't help.

Questions

 • Tones, Games, Videos, More...

3

1

0

Multiple lengthy outages

Help! My internet and phone are back for now, but were out most of yesterday, then again most of today. Both times, it came back by itself, so I know the issues were with the network, not my equipment. Both times, router initially showed all green, but internet was not working. Both times, reboo

Questions

 • AT&T Internet Account

19

1

0

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