Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (28K)

Relevance

Accepted Solution

Official Solution

uverse

how can i pay make payment arrangements for att u-verse collection from 2018?

Questions

 • U-verse TV Account

30

1

0

Accepted Solution

Official Solution

Prepaid line usage abroad

Greetings,I have an At&t prepaid line which I purcahsed back in October 2017 when I was in the US. I reside in Turkey and kept using that line’s whatsapp on my iphone which I also bought together with the at&t line in 2017. Now I own a new phone and want to transfer my at&t phone line’s whatsapp to

Questions

 • Account & Usage

46

1

0

Accepted Solution

Official Solution

Wireless TV receivers

Is there a model offered by AT&T that is better performing than all other models they supply?Also, i notice that the Cisco model puts out much more heat than other models (when the TV is on or off).Do you experiece this?

Questions

 • U-verse TV Equipment

176

1

Accepted Solution

Official Solution

Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Questions

 • AT&T Internet Account

320

6

0

Accepted Solution

Official Solution

I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

 • AT&T Internet Account

75

1

0

Accepted Solution

Official Solution

What does a charge for "support" mean?

I get charged an extra $15 every month for "support" but I have no idea what that is and I can't figure out how to tak to a real person at att.

Questions

 • AT&T Internet Account

37

0

0

Accepted Solution

Official Solution

What steps to take when upgrading your phone

I recently purchased a new phone and want to continue my prepaid usage. What steps do I need to take? I dont want to change phone numbers, is it as simple as just taking my SIM from my old phone and putting it in the new one?

Questions

 • More AT&T PREPAID Discussions

29

1

0

Accepted Solution

Official Solution

I need an extension

I was really doing great well I haven't worked In over one month due to covid19 my job payed is off so that means I'm not going to be able to pay my bill on time I just need 3 week extension

Questions

 • More AT&T PREPAID Discussions

60

2

0

Accepted Solution

Official Solution

I cannot call AT&T to resolve an issue with a phone!

Beginning 9/08/2021, I have been engaged in a frustrating issue with AT&T. It involves a phone that stopped working one day, a replacement being ordered, my original phone coming to life overnight, and me returning the replacement following the instructions to the letter. I've had multiple commu

Questions

 • Wireless Account

35

2

0

Accepted Solution

Official Solution

Suspicious AT&T text

I received a text from the number (469)649-6419 on January 14 that says: You have (1) message from AT&T, Christopher kwuxd.com/he3p3yhmi3 I didn't click the link because it seemed fishy. Is it a scam trying to piggyback the outage to make a quick buck, or is it legitimate?

Questions

 • Wireless Account

55

1

0

Accepted Solution

Official Solution

I want to connect my own router and modem in place of Gateway. Help?

I have the horrendous ARRIS Gateway and my internet connection is garbage. I've rebooted, done channel scans etc to speed up my connection. I'm fed up. I have a router and modem that I purchased from Best Buy when I still used Spectrum that I would like to use again. I know Spectrum is a different c

Questions

 • AT&T Internet Equipment

79

1

0

Accepted Solution

Official Solution

Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

 • Other Phones & Devices

22

1

0

Accepted Solution

Official Solution

The covid keep kids on track with discounted low income rates

I have tried numerous times to get the discounted low income rate for internet at my home and have been declined for 3 years now can you help me at my location or can you please help me find somebody that can before the school year I need internet please. All the streets around me do the only road t

Questions

 • AT&T Internet Plans

461

3

0

Accepted Solution

Official Solution

How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

113

2

0

Accepted Solution

Official Solution

G3 phase out?

I read where 3G service is being phased out. My current ptrepaid account (flip phone) is 3G capable. When changing to  a 4G or better phone. 1) Can I still keep the prepaid plan I am now on? I'm pretty sure that plan is no longer offered but I am grandfathered in since I've had the account fo

Questions

 • Phones, Tablets & Devices

110

1

0

Accepted Solution

Official Solution

How to unlock my phone

I'm trying to unlock my old prepaid phone. It hasn't been active other than using it with WiFi. I'd like to put a Sim from my assurance wireless phone in it. I'm not goigwith the technical things.

Questions

 • Android

1.2K

3

0

0

Accepted Solution

Official Solution

How do I cancel my DSL Internet service online

I’ve tried calling the customer service number during business hours and continue to receive a message that they are closed. I need to cancel my DSL Internet service...am I able to do that online or do I have to speak with an agent (when they’re back to work and answering calls)?

Questions

 • AT&T Internet Account

176

1

0

Accepted Solution

Official Solution

How can I confirm that WiFi calling is working?

Hello- I have all of my WiFi calling settings turned on as I have read to do so but can not confirm that it is working. I do not see “WiFi” calling next not the att logo as described. Poor service in my house and I need this option to work. Please help!

Questions

 • Network Coverage

104

1

0

Accepted Solution

Official Solution

Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

 • Wireless Billing

90

1

0

Accepted Solution

Official Solution

macOS Big Sur Issues with AT&T Internet Security Suite - Need McAfee Version 4.10

This is a problem that AT&T should address immediately. Updating macOS to the newly released Big Sur has rendered AT&T Internet Security Suite incompatible. The main issue is that AT&T is not offering version 4.10 which is available and that McAfee states as the fixed/compatible secur

Questions

 • AT&T Internet Security

326

4

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.