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Transferring/activating from S7 active to iPhone 8

Before I transfer my information to my new phone through the AT&T mobile transfer app, should I remove the SIM card from my old phone (Samsung Galaxy S7 active) and put it in my new phone (iPhone 8)?

Questions

 • Samsung

9

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0

Business Line during COVID 19

I have not used my business phone or internet in over a month, since 3/22/20, to be exact. What can I do about the billing periods following our shut down? Can I receive a discount or put a hold on my account without fees? Also, while we have not used any of the data or phone whatsoever my bill cont

Questions

 • AT&T Phone Account

14

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0

Credit for Phone

So my question is how long does it take for your account to be credited when you send back a previous phone after receiving your new phone upgrade. And then where would you be able to go to look on your account to see to find the amount you’ve been credited or how will you Be notified that the phone

Questions

 • Online Account Access

5

1

0

Run pipe in yard

I have to run a drain pipe in yard which crosses AT&T & fiber optic lines. How deep are the lines?

Questions

 • AT&T Fiber Installation

8

1

0

Unlock device help

I sent a request in to unlock a device but did not verify the email within 24 hours because it went into my spam folder and I didn’t see it. But the link to verify my request won’t work because it’s expired. And I can’t send in a new request because it says I already have a request pending. It’s bee

Questions

 • Other Phones & Devices

6

1

0

voicemails

I dial *98 to get my voicemails...when I press #7 or #9 to delete or save, nothing happens...I hear the beep, but that is it...The system doesn't follow through like it used to...I got rid of the ATT phone got a Panasonic...Same problem...What is the solution?

Questions

 • AT&T Phone Features

9

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0

Getting in touch with someone

I have tried many times to get in touch with att and after being hung up on after 172 minutes of hold I tried switching to chat. I CAN'T even get to the point where I can talk to anyone. Does anyone have an idea how I can get help

Questions

 • AT&T Internet Account

11

1

Wrong email address

I recently obtained att fiber, but when I signed up I did so with the wrong email address. How can I change this?

Questions

 • AT&T Fiber Account

6

1

0

Slow DSL

I'd like to increase the internet speed at my mother's house. She is in a rural area and has the oldest slowest DSL. According to AT&T there is no upgrade available in her area. It is 1.5 mbps. There is no 5G nearby either. Has anyone found a solution to crap internet in rural areas?

Questions

 • AT&T Internet Plans

21

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How to continue low-cost monthly rate to keep LG flip fone alive?

i moved from my landline & flip fone to an android 2+ yrs ago and pay for it via AT&T prepaid. So, the company's getting my $$ that way.i've kept my flipper fone as backup by calling AT&T every month and adding a small amount to my balance. (Was unable to do this electronically cuz of the amount.)

Questions

 • Account & Usage

11

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0

Receiving lots of AT&T Yahoo mail notices

I am trying to find out if the constant AT&T Yahoo emails like the one below is legitimate or are they spam? I get them several times a day. Lee Hodo, [email scrubbed] or 707-332-0857EXAMPLE"Hi AT&T Yahoo Member, You have (8) incoming mails retuned to the admin server. Your account and security i

Questions

 • AT&T Internet Email & Security

13

1

0

Access My account

Hello I want to use the app to see my upgrade internet options but I can't get into my account. Please help [EDITED per Community Guidelines]

Questions

 • AT&T Internet Account

8

1

0

Contact. Info regarding fraud please

My phone and email are hacked. Will changing my phone # help

Questions

 • Android

10

0

0

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How can I get an update on a fraudulent Uverse account opened with my stolen identity?

I have submitted the affidavit and stacks of paperwork proving who I am. I have called the number provided to me by the fraud department: DISCONNECTED BY ATT. I have called the global fraud account. I have sat on hold for 2 sessions of 40 minutes with no answers. Hung up. I have gotten through to p

Questions

 • AT&T Internet Email & Security

9

1

0

Email Contact

Is there an email where I can discuss a promotional deal that was attributed to my account when I purchased a phone but then never followed through on? I called customer service. They sent me to the Rewards Center who sent me to customer service who sent me back to the rewards center. Each saying it

Questions

 • Wireless Account

29

1

0

Sinkhole Near AT&T pole

There are two holes where the earth has sunk near two AT&T poles behind some condominiums that I manage. I have tried twice to call and have been disconnected both times. Is there a number other than 1-800-288-2020 that I can call?

Questions

 • AT&T Phone Equipment

5

1

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Porting Issues

I changed my phone carrier to Verizon and ported my current phone number to Verizon, however the phone does not have any service. The salesman says it’s because AT&T has not released my number yet (edited per community guidelines). How do I fix this issue?

Questions

 • Phones, Tablets & Devices

23

1

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how to boost signal in our warehouse it has metal siding and we loose all cell service inside it?

how to boost signal strength in a metal building?

Questions

 • Network Coverage

12

1

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ipad prepaid

What happened to the unlimited plan for 34.99 a month ?

Questions

 • Plans & Features

12

1

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Some bellsouth email being archived

About three weeks ago, some of my bellsouth emails started being archived. I found a filter (not created by me) and deleted it. Currently, I have no filters showing, yet some mail continues to be filtered to archive. How do I get someone from AT&T to look into this technical issue? I am not sure ho

Questions

 • AT&T Internet Email & Security

15

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