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Looking for a refund of an overpayment

Hello,   I have been dealing with this issue since February.  I have called AT & T multiple times and have been told we were being refunded every time.  The last time I called I was told to email (email scrubbed) to request an epay reversal.  I still have not heard back from anyone and we still don'

Questions

 • AT&T Phone Account

6

1

0

key board missing on an android phone

I recently tired to update some apps on my android phone and when the updates were finished I could sign into my phone because my sign in screen now shows the google speak with a red mic and the line for password  this will not clear off and I have gone into a local att store and also the clerk was

Questions

 • Android

5

1

0

prevent rodent entry via phone line

Is there something that can be put on a phone line to keep rodents from getting into residence via phone line?

Questions

 • AT&T Phone Installation

11

1

0

how do I access voicemail on AT&T model 952

How do I access voicemail on  AT&T model 952?

Questions

 • AT&T Phone Features

5

1

0

Modem Defective - never sent replacement. marked case resolved.

Last week , we noticed internet issues. Called ATT. got the auto bot. did troubleshoot at least 3-4 times, that includes reboots.  Finally, got a person, who ran tests again, and diagnosed that the model is kaput , dead, bad.  He said it needs replacement. We said OK. Then says, but, we got no modem

Questions

 • AT&T Internet Equipment

14

3

0

Consultar el estado actual de un dispositivo celular usado AT&T a comprar en Ebay

Estimados Sres. AT&T. Gusto en saludarles. Desde Colombia se comunica con ustedes, Edwing Rodriguez. El pesente tiene como finalidad saber el estado de un dispositivo celular usado a comprar en EBAY. De antemano, me gustaría saber la condición actual del dispositivo. El vendedor informa que el opera

Questions

 • Wearables

2

0

0

My mobile data is adding up to real low numbers and it wont load a page. My call sound cheap. I just got a new phone. My device needs help.

My calls sound cheap and not of great quality.   My mobile data wont work and I have been paying for it.   My bill did not give me the $55.00 monthly plan from the $10.00 discount like the phone call said.   I bought a 5g phone and it isnt set up right or activated with AT&T the call center or somet

Questions

 • Account & Usage

13

1

0

password lock which wasnt there before

my phone now has a passwork lock screen on it which it never had before. my ohine is a samsung galaxy j7 star   ive tried multiple passwords all which have not worked]   I cannot get into my phone, I have restarted it and can I get email etc.   could the password be from my google account or microso

Questions

 • Samsung

6

1

0

AT&T Internet Available to Neighbors, but not us

My family lives in a rural area with very limited internet options. For years, we've been forced the use a local internet provider because they're the only ones who can reach us. However, we recently discovered that both of our neighbors on either side of us have AT&T internet. However, I believe AT

Questions

 • AT&T Internet Installation

17

1

0

Just switch my cellular plan over to ATT Wireless and a reward for switching was a 150 dollar visa card per line. Where are they at?

Just switch my cellular plan over to ATT Wireless and a reward for switching was a 150 dollar visa card per line. Where are they at?   I have been told to check the rewards application they are not there, tried calling closed for COVID.   I just want to speak with someone who will help.

Questions

 • Tones, Games, Videos, More...

8

1

0

order in progress

so i had bought the iphone XR and its been in progress for a couple of days now and everytime i talk to a representative im always being taken in a circle...

Questions

 • Other Phones & Devices

13

1

0

I can not unlock the phone, an error on the site.

I can’t unlock the phone, on the site after entering imei it says that at & t has problems with the network now, and so for two weeks now, what to do, I need to go abroad, and I can’t unlock the phone

Questions

 • Data & Messaging Features, Internet Tethering

7

0

0

Audio/Video freezing and going out frequently all this week!

All week, I have been having issues with loss of signal, audio/video freezing, etc.  Most of the time, the signal is gone only 5-15 minutes, but earlier in the week it was out for lengthy stretches. The router is fine--never see any red lights,and my internet and land-line have NO associated issues.

Questions

 • Watching U-verse TV

17

1

0

Being Double Charged and they will not listen

I have a question. I have been double charged and over charged. i have dealt with AT&T for the last 3 months and their customer service is NO help. We bought phones back last July 2019. We were told it was a buy one get one if you open a new line (which we did) we have been charged the phone charge

Questions

 • Wireless Billing

15

2

0

Country move

i will move in a couple of months to USA from Mexico, I have phone in AT&T here in Mexico, can I have a plan with the same phone over there?

Questions

 • Wireless Account

7

1

0

Prepaid

I have had a multi line pre paid account for going on 6 yrs now. I have had so many problems with this account. We have auto pay that comes off a card that a ssdi check is deposited on the first of every month the bill is due usually on the 29th or 30ty of every month. If for some reason I don't hav

Questions

 • More AT&T PREPAID Discussions

19

2

0

AT&T Unlock Request is still in progress after a week

I recently factory restored my iPhone X which prompted the "SIM Not Supported" page to display on my iPhone. My SIM was working perfectly fine before I restored my IPhone. I submitted two requests but it still says that my device unlock is still in progress after nearly two weeks.. My Request number

Questions

 • Apple

11

0

0

Trouble Accessing my Prepaid Account

Due to not being able to remember my account password, and currently being in a region outside AT&T network coverage, I have not been able to access my prepaid account. Currently, the sign-in page is displaying "the system cannot sign you in at this time. Call 611 for help (possibly from typing too

Questions

 • More AT&T PREPAID Discussions

15

1

0

Signal keeps dropping

I need the steps to make the BGW210 not compete with my linksys nodes that I just added for a non-technical person. The install guy said something to my kid about a passthrough and a bridge but he doesn't remember and I was not there.

Questions

 • AT&T Fiber Equipment

13

1

0

Increase in my bill

I've been paying $10 for wifi.Why has my bill increased?

Questions

 • Account Features

12

2

0

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