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Alcatel 1B Activation

I can't get activation portal to recognize my IMEI #

Questions

 • Phones, Tablets & Devices

105

2

0

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I've rebooted my router & unplugged box but U-verse still will not come on

My U-verse will not come on rebooted router and unplug box

Questions

 • U-verse TV Account

70

1

0

Accepted Solution

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How can I get billing to stop after discontinuing service?

I am out of contract. I own my phones. I've ported my numbers to another carrier.  There is no where I can find a path to tell AT&T to stop billing me for service that I am not using.  I tried the telephone number but it directs me to dial 611 on my cell phone but when I do that it ta

Questions

 • Wireless Billing

503

2

0

Accepted Solution

Official Solution

How to Unlock my S5?!?!?

So, I read the post, it has some instructions that's not too complicated.But I'm stuck? Guess where? that's {edited for word filter evasion} american SSN, which I don't have and feel offended everytime people asking when I really need to have a good and nice transaction with them. First of all, I am

Questions

 • Samsung

40.1K

2

0

0

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I need extension

I need extension Until Friday

Questions

 • Phones, Tablets & Devices

24

1

0

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Business cell to a prepaid phone plan?

Can I use my AT&T older business cell phone (Note 9) and switch it to a prepaid phone plan?

Questions

 • Plans & Features

19

1

0

Accepted Solution

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Mobile share plan upgrade credits eligibility?

Hi there, I have currently a grandfather plan, it is a mobile share plan, we were advised that it cannot be retrieved, and I am ok with it, my question is would I be able to get the $700 credit if I trade-in my current phone?

Questions

 • Account Features

122

4

0

Accepted Solution

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New home construction

Looking for information and contacts to coordinate new home construction services.

Questions

 • AT&T Phone Installation

273

7

0

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

52

4

0

Accepted Solution

Official Solution

How to get Account number for my ATT prepaid

How to get account information for my att prepaid account? Unable to reach customer service with the given number. Trying it for more than a months.

Questions

 • Account & Usage

109

4

0

Accepted Solution

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

35

1

Accepted Solution

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Broadband blinks green and then red

The broadband light blinks green (for about 5 seconds) about twice a minute and then goes back to a solid red light.  We have no WiFi.

Questions

 • AT&T Internet Features

361

2

0

Accepted Solution

Official Solution

New Samsung Galaxy S20

Hi, this morning I went to the AT&T store and upgraded my Samsung Galaxy J7 to a Samsung Galaxy S20 -- the AT&T store associate transferred all my data, contacts, etc., over to the new cell phone ...now that it is fully charged I am looking for all my text message conversations but they are missing,

Questions

 • Samsung

190

3

0

Accepted Solution

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AT&T Prepaid PTT Support?

I have been an att customer for a while and love the prepaid service.  But I have several phones with 4GLTE network with PTT and would like to utilize this function. Is it possible to use PTT on my prepaid account?

Questions

 • More AT&T PREPAID Discussions

89

1

0

Accepted Solution

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Cannot activate International Day Pass

I need to active the International Day pass, and the link on the product page asked me to login. However, after logging into my AT&T account, there's no such an option. Would anyone please tell me where I can find it?

Questions

 • Data & Messaging Features, Internet Tethering

323

8

0

Accepted Solution

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25 cents minute plan

My plan now is the25 dollars pre-paid plan (pre-paid a whole year 300 dollars). Could I change the plan to 25 cents minute plan? because I have paid 300 dollars for a year's plan, and I use it only a month. if I change it to 25 cents minute plan, will you return the 275 dollars to my account balance

Questions

 • Plans & Features

106

4

0

Accepted Solution

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loading a list of contacts to email using a csv file

Anybody knows how to upload a list of email contacts from a csv file? Seems that it is not available any longer. Downloading the email list of contacts to a csv file is available, but I do not see how to upload back the same list I downloaded and cleaned up. On the same subject, is it possible to h

Questions

 • AT&T Internet Security

32

1

0

Accepted Solution

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I need help with my bill

I recently had fraudulent activity with my business bank account which cause my AT&T bill to be returned because there was not enough funds in my account. I desperately need phone service not only to run my business. But also I need to be able to communicate with my bank regarding the fraudulen

Questions

 • Wireless Billing

43

1

0

Accepted Solution

Official Solution

When will I lose my number?

My balance expired on August 23rd 2020 and I want to find out when I have to top up my balance before my number is lost. I'm planning on topping up in October, if possible.

Questions

 • Account & Usage

99

3

0

Accepted Solution

Official Solution

iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

 • Wireless Account

191

2

0

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