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Offer on 2 out of 4 trade-in is still pending after multiple calls to customer service center

I switched from Verizon to AT&T around thanksgiving last year and my misery started since then. I had switiched under the offer of getting USD 700 per line on qualified trade in. Just to add, I had also paid verizon USD 1000+ inorder to switch. Now after 5 months after endless calls to customer serv

Questions

 • Wireless Billing

12

1

0

Accessing Balance on Closed Phone Account

Hi, I’ve received a few bills from a collections agency, allegedly regarding a balance left on my AT&T account when I switched to a different mobile provider. I thought I left AT&T with a zero balance. How can I access my final bill from AT&T to find out for sure if this is a legitimate debt?

Questions

 • Wireless Billing

9

1

0

Speed needed to stream movies

What is the speed it needs to be in order to stream without buffering?lots of buffering and I have the 1000 super fast internet package and im getting 30’s on download and 17 on upload= what ?? I dont know the factor to determine if its fast enough,which it is buy cost,and it still buffers,amd im n

Questions

 • AT&T Fiber Equipment

16

1

0

TERRIBLE CUSTOMER SERVICE EXPERIENCE!!

I just spent 3 hours on the phone with 5 different customer service agents (2 of them were supervisors) working on changing and getting pricing on phone plans for my 4 current cell phones and to add an iPad. 2 of the agents offered pricing that was then taken back saying they apologized and could n

Questions

 • Wireless Account

45

4

0

Activated without a phone numnber

I confirmed online that the SIM is activated and the online form returned the correct phone number. However, there is no phone number associated with the SIM card. I tried calling 611 and was told that I cannot. I was also told to try 611 - seriously. After three hours on hold (with the ceaseless ni

Questions

 • More AT&T PREPAID Discussions

1

0

0

Seniors not able to obtain access to Bellsouth acct HELP

75 mother does not remember password for bellsouth.net. States the page directed her to call At&T. When she calls she was told since she does not have AT&T as her provider they cannot help her??? I have tried to assist...page sent me to the add user ID however the ID is not her email name and she ca

Questions

 • AT&T Internet Email & Security

12

1

0

help me

so what if you have a 35 dollar prepaid and you didnt pay it but you number has been cancelled and your account but no one has your number can you get it back ?

Questions

 • More AT&T PREPAID Discussions

10

2

0

user id

Someone is using my use id, I sent an email to my email address and a different id picture showed up as a response. This same picture has shown up when I sign into you tube. The id picture is different than what shows up in my email account.What can I do to resolve this?

Questions

 • AT&T Internet Features

8

1

0

Not Found on Accelerator

getting this message on my phone and on the laptop using firefox and google. it was working fine last night. I have deleted cookies, etc and shutdown and restarted computer. what do i do now?

Questions

 • AT&T Internet Account

4

1

0

My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

Questions

 • AT&T Internet Plans

17

1

0

Being charged for the wrong services

I went into AT&T a few days ago to purchase two new phones and lines on my AT&T account. I also accepted billing responsibility for my phone number (Edited as per community guidelines) a few days before with an agent online. That agent put my phone on the wrong service plan and the agent at the stor

Questions

 • Wireless Billing

13

1

0

Phone and internet outage at (Edited to remove personal information) Buena park , Ca

Phone and internet down at (Edited to remove personal information) Buena Park, CA construction going on next door cut our service

Questions

 • AT&T Internet Equipment

23

1

0

Contact for Line Breaks

Is there a faster way to call in or email a Line Cut?

Questions

 • AT&T Phone Equipment

4

1

0

Terrible

I canceled account number (Edited to remove presonal information) in November ordered another phone through apple.com order number (Edited to remove presonal information) and some one at UPS stole it and now my account says I owe you guys $1,470.80

Questions

 • Wireless Billing

20

1

0

Payment denied please contact Bank.

I have been trying to set up my auto pay and every card I use gives me the contact bank message. My bank says I have no issue on my end.

Questions

 • Wireless Billing

16

1

0

Internet

I need help turning my service back on

Questions

 • AT&T Internet Account

17

1

0

How can I get a tech to actually show up and fix my severely handicapped father-in-laws phone so he can use his medical alert system?

My Father-in-law is severely handicapped. He has has no service since Friday morning. His medical alert service is at this point non-functional. I have gone through the on-line repair service and chatted with someone who assured me that this would be resolved. My Father-in-law did receive a call fro

Questions

 • AT&T Phone Equipment

20

1

0

Phone bill

Hi, when will my service come back on. I paid directly by debit card and it still has not been reinstated.

Questions

 • Wireless Billing

22

1

0

Need serial numbers for the following devices of this Premier account please

How can I get them off the website?

Questions

 • Other Phones & Devices

11

1

0

(phone number)

I would like to obtain phone log history for cell phone (Edited to remove personal information) for years 2016 -2018. Would you be able to help me?

Questions

 • Wireless Account

13

1

0

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