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How can I escalate fiber install issue ?

I signed up for the Gigapower package over a month ago, but after three technicians visits and more than 5 hours of conversations with them and AT&T customer Support, am still unable to get a fiber optic line installed from the street to my house. The first technician simply replaced my modem with t

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AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

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301

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AT&T uverse new install - audio skipping

I recently (MONDAY 11/6/2017) got UVERSE television and Gigapower 1000 internet. After the install, the internet has fluctuated some (average from Speedtest.net of ~120MB/s download and ~100mb/s upload) but overall not bad. The 2 wireless receievrs work well with no issues so far. The DVR receiver s

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583

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I can't download the Live Player Plug In On Windows 8

I am trying to watch Live Tv on my computer but when I click the button to download the Live Player Plug In, nothing happens. I have tried downloading it on Chrome, Firefox, Safari, and Internet Explorer but to no avail. I have Java installed and I have verified that I have it about 20 times now. I'

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854

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Amazon Echo connectivity or LACK there of.

Our echo device will connect to the internet for a little while then loses it's connection. I spent a couple HOURS on the phone last week with  Amazon tech support and our AT&T internet service.  Loooong story short, the Amazon tech support recommended the AT&T  tech open up 7 ports to allow the ech

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ATT is the Worst!!!

My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount

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592

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Unlock Request WRONGLY Denied

I have been and AT&T customer for many, many years...I activated my Samsung Galaxy S7 edge on my AT&T prepaid account on 4/27/2017 at an AT&T store and although I have no intention of leaving AT&T, I need my phone unlocked for when I travel overseas. I know that there are ridiculous criteria for unl

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when will uverse be available

There is an att equipment location at Old Spanish Trail and ***in Gautier, Mississippi.  According to Google maps the location address is *** and is about 1.1 miles from my house.     I have had ATT 1.5 mbps DSL for about a year.  There are white pvc conduit ends with orange att fiber stickers on th

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