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Family plan for my suspended number is canceled, how can I avoid canceling my number?...

I suspended my number after moving abroad, at a cost of $10 per month. It’s one line in a family plan. Technically i could cancel my suspension within 6 months anytime.But today my holder told me everyone in the family plan has left the plan cuz she herself will move abroad and suspend her number ne

Questions

 • Wireless Account

209

3

0

0

Accepted Solution

Official Solution

Why can't I register?

I've been hours trying to register! I belong to a family plan but am not the one that gets the bill. Still, it won't let me register at all. This is the most frustrating site I have ever been on!

Questions

 • Wireless Account

2K

10

0

0

Accepted Solution

Official Solution

Joining my friends family plan (currently don't have a US number)

Hi, I'm going to study in the US and plan to join my friends family plan as soon as I arrive. Right now I don't have a US number and would like to keep using my current device rather than buy a new one. So some of my questions are: (1) Since I will arrive in NY and my friend is in GA, is it ok to ad

Questions

 • Wireless Account

458

7

0

0

Accepted Solution

Official Solution

Upgrading to family plan

My fiancée is currently on a plan with her brother, she is due for an upgrade at the end of the month...if i put her on a plan with me at the end of the month is she still eligible for that upgrade or will AT&T take it as her breaking her contract since it doesn't technically expire until November..

Questions

 • Phone & Device Upgrades

5.1K

3

0

0

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Official Solution

How to transfer a line from one account to another

I am trying to find out some information about transferring a line to my account.  My boyfriend is currently on a plan with his cousin.  She is telling him their bill is a lot higher than what it actually is and asking him for money every other week for his line.  He is paying almost 3 times what he

Questions

 • Wireless Account

116.8K

13

0

Accepted Solution

Official Solution

Plan change and refund

Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan  can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.

Questions

 • Wireless Billing

1.9K

7

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0

Accepted Solution

Official Solution

I just washed my iPhone in the wash--need a new one.

I'm on my dads family plan and I believe I was due for an upgrade. (The phone was the original iphone--I was perhaps the last person on earth still using this phone.) This seems like the place where support questions go to die. Where they flounder and starve on the dead sea under the blistering Medi

Questions

 • Phone & Device Upgrades

934

1

0

0

Accepted Solution

Official Solution

How do I join a family plan?

I have a prepaid account, how can I join a family plan, which is quite valuable with shareable 15GB data with 10 devices? Do I have to change my number or pay some money for this change? Thank you~!

Questions

 • Wireless Account

2.4K

4

0

0

Accepted Solution

Getting off my parents family plan

My parents currently have a family plan with 5 lines, my number is associated with a device on an installment agreement. I am getting married and starting a new phone plan at a different carrier with my spouse and am planning to keep my number. What happens to my parents family plan once my line is

Questions

 • Wireless Account

404

4

0

0

Misleading Phone Plan Switch

My family recently changed to the AT&T family plan at the store in Missouri City Texas, that we all see on the commercial with the baby, and my parents did not have smart phones. When we went to the store to switch plans one of the customers service reps helped us pick a new phone and told us about

Questions

 • Phone & Device Upgrades

645

3

0

0

Can I join a different area family plan ?

I'm in Virginia, and want to buy a contract phone. Can I join my brother's family plan who is in Los Angeles ? I heard that holder must be present when join the family plan. Is it true ?Since it is the first time I buy contract phone, I have no idear about the process... Could you please give me a b

Questions

 • Wireless Account

2.3K

2

0

0

Authorized user - Adding phone connection

Hi, I am an authorized user in my family plan. Would it be possible for me to add a phone connection to my wife in my family plan? Regards,M

Questions

 • Account Features

480

1

0

0

Unlimited & More Premium Multi Line Spotify Premium Question

I recently signed up for an AT&T Unlimited & More Premium Multi Line Account and had a few questions about the associated perks.  As part of the plan, I'm able to select 1 of 7 music, movie, or entertainment subscriptions. Based on the available options, I'm interested in the Spotify Premium option

Questions

 • Account Features

704

4

0

0

How to deal with my account in this case?

A few weeks ago, I came to the US and got my first SIM card in AT&T, but I neither brought my passport nor any license that day. So I guess by now I am still not a authorized or registerd customer(I don't know if I use the right terms to define my present status). And that day I was also added into

Questions

 • Wireless Account

346

4

0

0

AT&T Family Plan... When?

Any idea when AT&T will be competing with any kind of Family Plan? It's well known that the BEST Family Plan is owned by T-Mobile against all the 4 major carriers... But AT&T will be compete with this?

Questions

 • Account Features

591

11

0

0

500$ deposit refund

I have asked online, instore and customer servise. We still need to pay extra 9 months to get our deposit back after 2 years useage. The problem is I just finished my study here and I will flying back to my country on this Sept.  According to At&t website I can cancel my account and still get my dep

Questions

 • Wireless Account

918

5

0

0

Contract is up; How do I get out of a family plan

Hi, I am in a family plan with my parents, and about a month back, my contract expired. So basically I am free woman now, and would like to move out of their family plan into another family plan with my friends. Is this possible? If so, how can I do it? I was told that my parents have to release my

Questions

 • Account Features

1.7K

3

0

0

Porting from TMobile prepaid to AT&T and getting added to an existing family plan

Hi,  I'm looking to port my prepaid TMobile number to AT&T prepaid. I want to get added to an existing family plan. I went to the store today and was told that it's not possible to get added to an existing family plan with ported number. I am not sure if this is entirely correct. Please let me know

Questions

 • AT&T Phone Account

353

1

0

0

family plan, member stopped payment

Not sure what to do from here, I have a family plan in good standing where a family member recently stopped paying his line.  I cant afford his payments along with my own and will end up losing my total account and service if this doesn't get sorted.  I attempted a transferral of service just for hi

Questions

 • Wireless Account

344

5

0

0

Can I upgrade one phone on my family plan at a time?

My wife and I both have iPhone 5's that are eligible for upgrades, but we want to upgrade one now and the other one in a few months. Is this possible? I had a bad T-mobile experience where one phone was upgraded and it kicked in as a new contract and they refused to let us upgrade the rest of our ph

Questions

 • Phone & Device Upgrades

770

1

0

0

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