ScamstersCalled to consolidate my plan with my wife's a bit ago.  Talked to the "sales" person (should just be called liars) about the features of the unlimited plan I had chosen and asked if it included mobile hotspot.  He assured me that it did and explained how my service would slow down after X

WHY IS IT THAT EVERYTIME I CALL AND ASK QUESTIONS ABOUT MY BILL I GET RUDE AND DISRESPECTFUL REPRESENTATIVES? THIS TIME THE GUY SAID HE DIDNT HAVE TO GIVE ME HIS NAME OR EMPLOYEE # AND THEN HUNG UP THE PHONE ON ME! I HAVE CHARGES ON MY BILL AND I DONT KNOW WHY THEY ARE THERE BUT WHEN ITS TIME FOR AT

THIS IS VERY LONG SO BEAR WITH ME....    So I had an iPhone 6s that I had had for about 2 years that finally stopped working in the beginning of May. I figured since I had a new, better job I would treat myself to a new phone. I chose AT&T because the BOGO iPhone promotion and the fact that I wanted