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AT&T Netgear AirCard 770S and the AT&T Netgear M1 Nighthawk Hotspots

I chatted with a woman From AT&T to get setup to go to the AT&T Store near me. I told her I was using the 770S now with AT&T Network to use data. I told her I would like to change back to AT&T as my ISP. She set me up to get a new Netgear M1 Nighthawk and I was going to get the 100 G

Questions

 • AT&T Internet Installation

78

4

0

Why is the program Steam having its downloads throttled?

The last few weeks, I have noticed that when I go to download games off Steam, I am only averaging a download speed of 2.1MB/S on a plan that should be getting me 6.2 MB/S. All my other programs download at a normal speed so naturally the first course of action would be Steam having the problem

Questions

 • AT&T Internet Plans

14

1

0

No data, use of voicemail, can't send/receive texts

It's going close to a week now and so far support with AT&T hasn't gone much of anywhere. I have an iPhone XS, only for about 6 months, and I think the SIM card is defective and/or my phone has been hacked. It says that I am using 4G or 5G at the top right with some bars yet I can't receive text

Questions

 • Apple

17

1

0

AT&Ts new scam

I have aways loved AT&T but I really feel like the new NEXT family plan is a scam. I used to be grandfathered in to unlimited data and was only using about 10 gb a month for 4 lines. The new plan sounded like a good idea since I never reached 15gbs - ever. Now that I have switched over to the NEXT f

Questions

 • Wireless Billing

572

5

0

0

I'm paying the 75 Dollars prepaid plan and I don't have access to 5G.

My plan says I have access to 5G. I'm in a zone with 5G coverage but my phone is always with the LTE icon...

Questions

 • Plans & Features

28

1

0

No internet connection through cellular on new phone

Had a situation where AT&T sent me one of their free phones (that I had declined) and activated it while de-activating my because of the removal of 3g in 2022. Support was not allowed to re-activate my phone and the free phone was cheap and unwanted.  I was told by advanced support that on

Questions

 • Android

55

8

0

Broadband device unlimited data plan

Is there any grandfathering of the old Data Connect Unlimited plans on broadband devices? I'm not talking about data plans on smart phones, only the broadband devices? My plan says data is unlimited, but once I reach 5 gb it will not connect anymore. The plan on my bill lists the acccount as DataCon

Questions

 • Data & Messaging Features, Internet Tethering

365

1

0

0

Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

Questions

 • AT&T Phone Equipment

22

6

0

Loyal 15 Plus Year Customer Hounded for Payment After Leaving ATT Wireless

A friend who was a loyal ATT Wireless customer for over 15 years asked me to help with fixing her service that recently became unusable.  After over three months of trying, and being repeatedly lied to ("it will be escalated and fixed in 48 hours!"), and making us repeat the same troubleshooting ste

Questions

 • Wireless Billing

55

12

Charged with data overage because my son used date while out to sea in the navy

Good morning,My son is on his first deployment and did know using apps while out to sea would charge a lot in data usage. He is on my plan and we were charged $723.21. When I called the first time all att tied to do was sell me more stuff and told me it wouldn't show up until the next pay period bu

Questions

 • Wireless Account

41

3

0

More Data on my phone plan

Hey, i would like to know how much more it would cost me to get more data on my phone plan and or if i could get a temporary data boost for a short period of time. and how much this would cost Thank you, Antoinette [EDITED per Community Guidelines - removed personal information]

Questions

 • Wireless Account

15

1

0

Service in the Gulf of Mexico

Is there coverage in the Gulf of Mexico? If there is, what phone plans is it available with? Is it available in any of the Pre-Paid Plans?

Questions

 • Plans & Features

7

1

0

Blacked out LCD - Data Transfer

I cracked my phone's LCD and it's completely blacked out over the past 24 hours. I ended up getting an upgrade since it was cheaper than replacing the LCD. Is it still possible to transfer my data from the original phone? I can no longer unlock it with the pin or the fingerprint reader.

Questions

 • Android

18

1

0

Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

Questions

 • Network Coverage

109

4

0

Ip addess

Someone is using my wireless service to connect to my security DVR. How can I find the IP address of the user?

Questions

 • AT&T Internet Email & Security

20

2

0

I can't connect to at&t network

I have been using the network in this phone for a more than a year and I been having this message since yesterday

Questions

 • Phones, Tablets & Devices

59

5

0

Cellular Network issue

Good afternoon,My phone is no longer able to make calls or listen to voicemail. Nothing strange occurred, it worked before I went to bed and when I woke up it doesn't. I have checked with AT&T to determine if my plan missed a payment or had some other issue but it does not. The phone recognized a SI

Questions

 • Network Coverage

17

1

0

Car Wifi

I just signed up for the unlimited monthly internet data plan for my car and it works well when I'm in the car and the car is running. As soon as I turn the car off, the wifi is not discoverable (address is nowhere to be found). I want to use my car as a hotspot when we're camping and don't want t

Questions

 • AT&T Internet Plans

176

2

0

How to VPN over private (internal) router

How does one use a private router for bridging/routing one's vpn traffic over the gateway router without resetting/factory defaults?Thanks for the help

Questions

 • AT&T Internet Features

3

1

0

Can I send picture messages on an Android Go Phone with the Unlimited Talk & Text $30 plan?

I was told no when I asked but its not charging me yet. Before I got the prepaid phone I asked an agent if I would be able to send picture messages without a data plan but just the $30 talk and text and I was told no but Ive read somewhere that I can and I am confused and I cant risk it charging me

Questions

 • More AT&T PREPAID Discussions

681

2

0

0

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