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att fixed wireless cant check data usage

Is anyone else having this problem? For the past few months it had gotten to where the amount of data i was using wasn't updating. I'd check it and it would be the same over and over for days. As of now it says I haven't used any data at all, I have checked several different times. I

Questions

 • AT&T Internet Account

178

5

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

11

2

0

Fiber under a mile from me

How can I go about getting information about getting fiber pulled 0.8 miles from the nearest line to my home? There are 27 homes that could be serviced between me and the nearest fiber line but calling customer service leaves me frustrated and no more educated than before. I've called so many times

Questions

 • AT&T Internet Installation

38

7

0

Mobile data stopped working

Hi Team, I am on 35$ monthly prepaid plan with AT&T. I am using Samsung Galaxy S8 (unlocked) phone. Mobile Data worked fine for first 4 days and then suddenly stopped working. There is not 4g+ or 4g written besides the network bars on my phone. I contacted the customer care like 7-8 times and tried

Questions

 • Account & Usage

36

1

0

Mobile hotspot broadcasting channel

i had a samsung galaxy s7 that had an amazing hotspot on it but when it broke we had to get a new phone (samsung j3) my hotspot is no where near as good sometimes not even working right and idk why. the only option i have in broadcast channels is 2.4ghz their is no 5ghz option there how do i make my

Questions

 • Android

25

2

0

Must read. Incompetence in Management even after being told he is wrong!

I, like many customers on this forum have been getting hit very hard by data overages. My two daughters are on constant wi-fi and do not leave our home but sparingly. I called at&t to speak to a rep about this problem and was told that I must turn off cellular data when connected to wi-fi. I explain

Questions

 • Data & Messaging Features, Internet Tethering

605

5

0

0

Data use while connected to Wi-Fi

I connect my iPad to my Wi-Fi when I work from home. For whatever reason, I got an alert that I had used all of my EXTRA GIG of data while I was working this morning. I checked the data usage and it displayed it was using hundreds of MB of data at 8 AM when I was asleep (and still connected to Wi-Fi

Questions

 • Apple

27

4

0

Extremely high International data charges

Hi,I resently went to Europe for a cruise. I have the international Day Pass, yet I was charged $407 for Data use. I did not go over the limit of Data that I have on my plan. When I got into our first port of call, I turned my phone on and I recived a text from AT&T saying I had hit $100 in da

Questions

 • Wireless Billing

55

2

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

Reaching Customer Service using AT&T Prepaid while abroad

I had to come back to my home country because of the COVID-19 pandemic and completely forgot to deal with my AT&T account before I left. I tried using the website but it wouldn't open my account due to my being abroad Even using VPN didn't help my situation because it kept giving various errors whet

Questions

 • Account & Usage

30

1

0

ATT website access data and lagging pages issues

I cannot use your website because it lags on each and every change sometimes for so long I am required to login again. If I do get in it always says information not available under my data tabs. If i click on my tab it says oops technical hiccup on our end if it continues call for assistance..When I

Questions

 • Online Account Access

57

2

0

Cell Phone Can't Call or Receive

I've spent over 6 hours on the phone with Chat twice and Support 3 days trying to resolve not being able to call out or receive calls at my home location. We both have the same problem since Wednesday 8/26/20. Turned off phones, removed SIM Card, went to AT&T Store as recommended for new SIM

Questions

 • Network Coverage

35

5

0

AT&T Prepaid SIM Card Kit (Nano)

Hey Guys, I have a question. Next month I am flying to Seattle and I saw on Targat a prepaid SIM card kit with unlimited DATA in 10 dollars and I want to ask you what exactly this SIM provides and if I need to buy/pay extra for usimg the internet and make calls to another country outside of USA.

Questions

 • Plans & Features

31

1

0

Network speed in Germany

I am going to travel to Germany and I will most likely use the $10 per day option if and when I need some data usage.Has anyone experience what kind of a data connection I can expect in Northern Germany, e.g. Hamburg, Berlin? Will I get 3G or 4G with an AT&T SIM card and service available from like

Questions

 • Network Coverage

112

2

0

0

Poor service in Houston and the greater Houston area.

   I find it really sad that in the fourth-largest US city we have the service we do. I live in Katy, TX just 15 miles West of Houston and I work in West Houston the Westchase park area. I cannot even get calls to go through half the time at either location and data is even worse. I just s

Questions

 • Network Coverage

41

4

Wireless Usage

I have been unable to view my text message and phone log details in over a week. I keep receiving an error message that says refresh the page and nothing has worked not even opening new browsers.

Questions

 • Online Account Access

17

1

0

Where do I enter the file password?!

I downloaded my Samsung account data. It took me to the screen, asked if I wanted it to send me my file password and I did. So I dl one of the files (Samsung Social) and when I go to open it (extract) it says it's password protected. But it's never asked me to enter the password no matter what I do!

Questions

 • Samsung

6

1

0

Unlocked iphone 5

Hi everyone I have an iPhone 5 and it was my old one from at&t and I got the message thing to unlock it and it got unlocked and my iPhone 8 from Verizon stopped working all of the sudden and then I tried to put my Verizon sim card into my iPhone 5 since it got unlocked the bars the data comes on

Questions

 • Other Phones & Devices

11

4

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

12

1

0

Roaming with 5G in Canada

Now that the iPhone 12 supports 5G bands in Canada and in the US will AT&T let you roam using 5G in Canada?

Questions

 • Network Coverage

115

5

0

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