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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

384

3

0

Family Data Plan

In a time where there is never enough data to do all that we need, I wonder why ATT hasn't come up with a better plan for families. Tmobile is allowing free data to stream music, why can't we share unlimmited photos with each other? I had to turn off the data on one of my lines because of it using t

Questions

 • Data & Messaging Features, Internet Tethering

500

8

0

0

Loyal Customer Thinking About Switching

Dear AT&T,Good evening, I hope this finds whomever reads this; in bright spirits and enjoying the dawn of a new year. I have been a loyal AT&T customer since 2007 when the very first iPhone was introduced. Along with that brand new shiny iPhone came a monthly service plan that included truly

Questions

 • Account & Usage

100

2

0

Problems at cancelling prepaid contract (auto-pay) from Germany

I can not quit my prepaid contract from germany, because if I am using the US sim card it is only available for emergency calls. But I need to get the 4-digit code for my temporary password. Otherwise I can not log in and quit my contract.Thanks for your help.Warm regards from Germany.

Questions

 • Account & Usage

25

1

0

Re: GoPhone hot spot, How can I immediately add more data

Re: GoPhone hot spot How can I purchase more data to take effect immediately?

Questions

 • Wireless Account

126

1

0

0

Galaxy S5 data not working

I recently got a galaxy s5, and the data isn't working. I have tried resetting the default apn and turning data off and back on. Nothing is working. This means I can't use data to browse the web, or to send/recieve MMS. Please help.

Questions

 • Android

854

2

0

0

Different TZ/No Service Type in History: Text Message?

I sent a very important message today but after looking in my account history I discovered that the time zone, instead of 'US/Eastern', is 'America/Puerto_Rico'Also, there was no 'service type' at the bottom where it normally says either SMS or Text Over IPI am wondering what happened here...

Questions

 • Wireless Account

12

1

0

data not working with my 15$ promo plan

Yesterday i changed my plan to the 15$ promo plan to have 2GB of data. Payment was successful and my account summary shows all details.I just moved to the US from Europe and have an unlocked iPhone 7, getting text and making calls works fine - data doesn't work at all.Even though my phone shows 4G a

Questions

 • More AT&T PREPAID Discussions

38

2

0

I bought an add-on for $20 to add 3GB to one of my member lines, but the data speed has not increased

I have a daughter who is in quarantine. She is in a locale with no wifi, so she is having to use her phone. She has run out of data for the month, so I bought an add-on for $20 to add 3GB of data. However she has seen no change in her data availability. Please advise

Questions

 • Account & Usage

16

1

0

tree branches weigh down phone lines 295 vine st 30601

2 large oak trees have branches dangerously weighing down phone/data lines (not power lines) at 295 vine st Athens ga 30606.  Georgia power says they are not their lines. please have someone look at them.  local tree service said they could not do it and told me to contact ATT.  thank you very much 

Questions

 • AT&T Phone Equipment

320

1

0

0

Bought a walmart Alcatel Insight 5005r and activated my phone plan and have not gotten the bonus +17gb after more than 10 days?

So I bought a walmart Alcatel Insight 5005r and activated my phone plan and have not gotten the bonus +17gb after more than 10 days. Is there any reason to that or is there any other way I can enable it? The plan here says it should be available after 10 days but I activated back in October :(

Questions

 • Data & Messaging Features, Internet Tethering

8

2

0

How to access fixed wireless plan details while NOT connected to your fixed wireless?

New fixed-wireless customer, trying to access my plan details, money owed, data usage, etc - but it seems the link to Manage Fixed Wireless tries to log me in while connected to my fixed wireless. So I can never access this information if I am away from my fixed wireless connection at home? That see

Questions

 • AT&T Internet Account

39

1

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

18

3

0

Unlimited data DOES NOT apply to tethering?

So right now we have 4 lines and 40 GB a month Out ONLY source of internet at home in a rural area is tethering. It works well but I am wondering If we went to the unlimited data, how would that work for tethering? Right now we use on average 32 GB a month from tethering alone for 1 line.

Questions

 • Data & Messaging Features, Internet Tethering

584

2

0

0

High Speed internet service

200 yards from my home is a school that has AT&T fiber internet service. I would like to know if I can have that service extended to my home - I am prepared to pay the costs to do so. We live on a rural road with no other houses between me and the school. I am an existing customer with AT&T

Questions

 • AT&T Fiber Installation

35

2

0

AT&T threatening to non-renew month to month Wireless Broadband service agreements if it deems excessive use is contributing to congestion.

Is this threat due to the Pandemic? I thought ATT was simply going to throttle my data if I went over. Why would they cancel my account and forfeit the revenue they make from my account for a very minuscule amount of bandwidth increase on their robust network? Has anyone had this happen? What was yo

Questions

 • Wireless Account

19

0

0

Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

Questions

 • More AT&T PREPAID Discussions

199

2

0

0

Added Money for minutes, Plan Auto Renew Didn't Work

For years I've had a Nokia Lumia 635 with $40 auto-renew plan with 500 minutes and unlimited data and text. I ran out of talk minutes in the previous month of my plan, so I went to my online prepaid account and added $10. I did this one time before with no problems. This time, every time I made or r

Questions

 • More AT&T PREPAID Discussions

225

0

0

0

Wireless Data Usage

The warning popped up on my phone, and going to my account I see data being used at all times of the day and night. For example, it shows that 12738.0 KB was used at 2:17 AM on 02/05/2021. Why is this happening????  I very seldom use my phone for anything other than calls, to leave a VM, or a

Questions

 • Wireless Account

12

1

0

iPhone 5 Data Cellular Data Usage on WiFi

Not sure if others have run into this, but I recently received a text from AT&T stating that I was about to use all of my allocated data (IPhone 5) for the month. I found this odd as it was only the 3rd and I usually only use about 75% of my data in the entire month. I checked my usage on my account

Questions

 • Apple

10.6K

12

0

0

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