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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

415

3

0

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Official Solution

$10/day international data plan

Do you switch to data roaming to use the $10/day international data program? And when you switch to roam on a US based unlimited plan you then get unlimited data in a country such as Kong Kong? Cirrrct??

Questions

 • Data & Messaging Features, Internet Tethering

4.4K

1

0

0

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Upgrading to 4s from a Blackberry - Don't want to lose data plan

Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan.  However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option

Questions

 • Phone & Device Upgrades

2.3K

2

0

0

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Passport Gold Pros, Cons, Gotchas?

We will be traveling to Scotland for 10 days. Where we are staying, we will have Wifi so I know that I will be able to Facetime our family for the "calling" portion. What I am concerned about is ensuring that we have enough data to use Google Maps (since we will be traveling to sight-see type places

Questions

 • Account Features

2.6K

3

0

0

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AT&T UDP+

I have the original AT&T Unlimited Data Plus Plan with the 10GB hotspot throttle. I was wondering when this restriction is going to be enforced, as I can use 10GB+ age not get my iPhone hotspot throttled.

Questions

 • Data & Messaging Features, Internet Tethering

121

1

0

0

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Data

Hi, I have the 2GB data plan for IPhone 4 and I used the radio and have watched video's in one day and I checked my data and it was the same as yesterday, are they going to charge me for the data I have used? Help

Questions

 • Wireless Account

1.8K

2

0

0

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The Future of GPS and no unlimited everything plan?

Hi there   Its interesting that phones are getting bigger with bigger screen realestate  plus phones are becoming (if not already) our go to device on the go.  i don't know if GPS apps on phones are still a new concept?   i understand GPS uses Data so why doesn't ATT offer unlim

Questions

 • Data & Messaging Features, Internet Tethering

1.8K

10

0

0

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Changing plan after payment

Hi!I am currently on the $65 unlimited monthly plan. My plan renews at the end of the day today. Money has already been deducted from my card today. I was wondering if I can change to the $35/month plan instead. Is it possible to make that change and use the remaining balance for today's payment

Questions

 • Plans & Features

117

1

0

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Hot Spot overage issues!!

I have been using my hot spots from my iphones for as long as I can remember. Streaming Netflix, HULU, XBOX etc. Up until a few months ago I wasn't even aware that you could use up all the data. Now all of a sudden within two days of watching Netflix, it says I've used it all up. I have contacted ev

Questions

 • Other Phones & Devices

2K

4

0

0

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Can I set a data usage alert even though I'm on a prepaid plan?

Hi, I'm on a $25/mo prepaid plan. I would like to set an alert so that I know when I've reached 90% of my data limit for the month. Is this feature available for prepaid users? The instructions I've found (https://forums.att.com/conversations/data-messaging-features-internet-tethering/how-to-set-up-

Questions

 • Data & Messaging Features, Internet Tethering

61

1

0

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covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

 • Wireless Billing

668

2

0

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False International Roaming Charges

If I purchased a data plan on a cruise ship and used their WiFi to connect does anyone know how or why I would have roaming charges from AT&T?

Questions

 • Wireless Billing

5.5K

14

0

0

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Smart Limits: Restrictions on data use are not guaranteed to be precise due to technical limitations

Last night I set up Smart Limits on my teenage son's iPhone 5.  I saw this statement in the documentation: "Restrictions on data use are not guaranteed to be precise due to technical limitations"   I called costumer service for clarification on this and was unable to get a answer.  Th

Questions

 • Account Features

1.7K

3

0

0

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Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?. i recently opened a data only plan for my laptop. as i said i am working reduced hours and i am barely making any money. what money i do make has to go towards food and basic supplies.

Questions

 • Wireless Billing

696

1

0

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Traveling with iPhone to Mexico

Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats.  We go to Mexico about once a year. With our previous carrier, we c

Questions

 • Account Features

206.6K

7

0

0

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Recover Lost Data - Android

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

Questions

 • Android

8.1K

7

0

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AT&T "mobile network disconnected" error in new HTC U Ultra phone

I set up a new HTC U Ultra phone a week ago and everything was fine, but a few days ago my mobile data stopped working. Data roaming is turned on.  I've checked the APN settings and they seem correct.  When I try to view network preferences, I get a "Please make sure you have valid SIM ca

Questions

 • Android

457

3

0

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

387

12

0

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If I get a 5G phone, such as the iPhone 12, will I have to upgrade my plan, or can I still use 4G on the new phone?

I am considering upgrading my phone to the upcoming iPhone 12, and from my understanding it will be a 5G phone. I currently have a phone that is only 4G. I do not want to pay more on my monthly plan to use the 5G, so can I just keep my current 4G plan or will I be forced to upgrade?

Questions

 • Data & Messaging Features, Internet Tethering

6K

10

0

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"carrier ATT" wi-fi - is it a hot spot or data?

In NYC - ATT have set up a mesh of wifi routers to help with phone congestion. When walking, the device will 'seamlessly' change from LTE to Wi-fi (name of network - ATT Carrier) and then as you walk, it moves to another router or back to a tower. comment: first - this transition is not smooth -

Questions

 • Wireless Billing

262

5

0

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