This is bizarre and infuriating. We have our phone, internet, and TV bundled with AT&T. Every so often, we'll have a product-specific issue, but most of the time, our problem is that they all go out. SO WHY IS THAT NOT AN OPTION FOR SUPPORT? Or even in these forums??? It would save so much time for

I'm posting this to TV, although it really doesn't apply to TV, because there's no forum for customer support. (I wonder why...) Most of our interactions with AT&T customer support have been positive, or at least neutral. But not this past Friday night, when I encountered the surliest CS rep EVER. I

I still have some many questions.   2.5-3 years ago, I had Uverse installed at my house. Being (what I thought) was smart about it, I bought a used gateway on Craigslist from someone who said they were at AT&T employee. It would save me $10 per month, over the life of a 2 year contract. I think I pa

The representative went above and beyond, and we were on the phone for a very long time because I had a lot of issues to go over. I want to compliment her service and she deserves recognition for her polightness and thuroughness. Paul

Ordered the 8GB promo prepaid plan online. Following is the cadence of what happened 1. Order placed, 12 hours later received email order denied because the fraud detection system flagged it.2. the email asked to visit a store (any AT&T store) with an ID and that should resolve it3. Went to the stor

I attempted to log into the MyAT&T account but it said that the GoPhone account was disconnected. I had the $40 plan and the last payment I made was on April 14, ending in May. I have been out of the country but I believe that my account has been inactive for under 90 days. I did the exact same thin

I inadvertently misdirected an electronic payment intended for another payee to my closed landline account at AT&T. Although my bank sent a letter off to the same PO Box as the bill pay, address, I cannot get to the correct customer service department at AT&T via telephone to ensure that the funds (

I have never had such a terrible experience as a new customer in my entire life. On the bright side, there is no way I could ever experience anything even close to as horrible as I have with AT&T! So my question is, does AT&T train their 'service representatives' to lie to the customer to get/keep b

Recently I purchased a new iPhone 8+ in an AT&T store, for which I paid full price and was told that it was "unlocked".I was using a AT&T prepaid plan at the time (which I bought a couple weeks before, not with the phone) and everything was fine until I moved to Europe to study.The phone, which isn'

My family and I switched to att&t as our internet provider a few weeks ago, and tonight while I was using my laptop the internet suddenly stopped working on all my devices. No problem I thought, I'll just reset the modem and see what the problem is. I probably reset the modem about 8 times until it

I called AT&T and the gentleman I spoke with this morning should be recognized as the "gold standard" in customer service -- I occasionally come across someone who's polite, professional, and shows he really takes his job seriously and customer service is their priority.  Ray really stood out and sh

I have been dealing with a billing issue and now I have a charges over $700 and whenever I call customer service everybody everybody washes their hand and keeps referring me to another department. They assure me that I will be getting that credit and they give me confirmation numbers and asked me to

Recently I called support about a defective remote. The tech walked me through testing and agreed it was defective. He told me they would send me a replacement at no charge. After a couple weeks I checked status of delivery and the order had been cancelled. I called tech support and they told me I w

Hot spot wireless. issues. billing. NEEDING A LIVE REP. PLEASE

So me and my wife moving to a brand new home and looking to go with someone other than charter check att website says yes fiber is available we even see the technician doing the work outside on the building before ours (condo) stop and chat with him for a second and tells us yeah since it's a new co

I usually don't put comments in forums or make my thoughts public, but after Friday's (9/4/2015), I'm very dissatisfied with ATT offshore customer service.  They are unsympathetic, they don't understand my problem, they have no idea that a $10 compensation is not something to boast about.  I spent m

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

We have two Gigapower business accounts that have tremendous packet loss on port 22. I have called AT&T numerous times, but all of my requests to escalate the ticket are denied.  How can I get GOOD tech support? I am ready to cancel all of my AT&T business accounts over this - I am pretty frustrated

Over the past 3 weeks I have spent DOZENS of hours on the phone and on chat with customer support (I have been trying to unlock a phone). Usually I will be disconnected once or twice and have to start over. The rep creates a support ticket for the issue, they assure me that this time it will solve t

i hope im posting this in the right forum. AT&T, not too long ago i got off an online chat with one of your tech support guys, named Aaron. i messaged him needing help transfering data from my iphone 4s to the 5s after recently purchasing the 5s. i got an email from AT&T saying to download the mobil