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How to get a CSR from another country to connect you to someone in the USA without being hung up on?

I just called the 1-800-288-2020, and was connected to a woman in the Philippines (I asked her where she was located), which was fine at first but after asking her to confirm my installation for services the next day and her putting me on hold many times to finally tell me that my appointment had be

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 • U-verse TV Account

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Where is my rewards card?

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

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 • AT&T Internet Plans

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