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AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

84.5K

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Official Solution

Is a Credit Check completed when ordering online?

When ordering from online do they do a credit check like they do at the local store??

Questions

 • Samsung

2.2K

1

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New User Credit and Deposit Question

I just moves here in US this march. I also got hired same month. I wanted to apply for a new phone in AT&T but my friend told me before i can get one i still need to have a credit history because its one of the requirents. I just started at my work so i dont have one yet but i have my a bank account

Questions

 • Apple

1.2K

2

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Does Go Phone require a Security Deposit?

Hello, does the gophone plans need a security deposit?I can't recall whether I paid such a thing or not.   Thank you Omar

Questions

 • More AT&T PREPAID Discussions

788

2

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Credit Checking Proceedure and notification.

I don’t have time to write a book so here are the highlights.Earlier this month I moved my devices from a business account to a personal account. This change was carried out over the phone. During the call I gave permission to run a credit check and my credit was approved. It took a minute because I

Questions

 • Wireless Account

1.1K

5

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Unauthorized Credit Inquiry

Hi, I have read many community posts regarding unauthorized credit inquiry and my case is somewhat similar. I have never been an AT&T customer and was recently approached by a salesperson at a local Walmart. He inquired about what kind of internet I had and how much I paid. After I replied that I wa

Questions

 • AT&T Fiber Account

120

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14 hard credit checks over 3 days, major hit to credit score

Hi there, I started a new wireless account with AT&T a few weeks ago, I brought my own phone so I was just signing up for the wireless usage.I am new to the US from Canada, so I already knew my credit score would be low and that I may have to pay account activiation and deposits, no problem. I arriv

Questions

 • Wireless Billing

112

1

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What is AT&T's "credit check" process during account reinstatement?

I have recently had my account canceled and I am trying to reinstate my service agreement, however, I have a few concerns: I keep hearing that there will be a necessary credit check." I am told that part of it is to look and see if there was a deposit made on a phone associated with an account and t

Questions

 • Wireless Account

1.3K

2

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Credit check - hard pull - removal

Hello - I had applied for new internet services connection but the request did not get completed due to some issues with last resident having a business account at the same address and ATT representative said it will take more time to close the old one and get new one for me and asked to go on my wa

Questions

 • AT&T Internet Account

691

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ATT Credit pull.

I wanted to order ATT service over the phone and asked the representative at least two times if there would be a credit pull from my credit report. Both times she replied 'no'. I checked my credit report and there is a credit pull from ATT. I specifically asked the representative, 'You're not going

Questions

 • U-verse TV Equipment

500

2

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Att confused adding new lines

Att in store approved me for four new lines with no depositMy wife told me to go ahead and order this phone and tablet tonight because the free tablet promotion is endingSo the rep on the phone said she wanted to verify identify because they already did a credit check in the store i didn't want some

Questions

 • Wireless Account

1.7K

2

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Unauthorized credit check even after asking not do so without ever providing SSN and with no result

I visited the AT&T store in Sunnyvale, CA and asked to switch from my GoPhone plan to a postpaid account and specifically asked to give me options to avoid a credit check. I informed the staff member that I was ready to pay a deposit too. He asked for my driver's license and tried to the switch my a

Questions

 • More AT&T PREPAID Discussions

255

4

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Why did I receive this letter?

Hello! Just a few days ago I decided to switch from pre-paid to post paid. I am 20 and opened my first credit card about 6-7 months ago. I have been sure to pay the balance in full each month. I have checked 2 of 3 of my credit reports (TransUnion and Experian) and checked to make sure I have no col

Questions

 • Wireless Account

11.1K

3

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Second credit check?

I already have a new phone and postpaid service with AT&T. When my 2 year contract is up, will I have to have another credit check to sign for another 2 years? What if I want to get a new phone every year, will I need another credit check?

Questions

 • Wireless Billing

186

1

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Credit Check Question?

Hey Everyone!  Quick question regarding the credit check when purchasing online: - How long is the credit check and quote deposit good for? The reason i ask is this.....I was going to sign up for service today and pick up a phone in the local at&t store. Going thru the online checkout process, it st

Questions

 • Wireless Billing

1.1K

1

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Beware of this company. Do they even know what customer service is..? Where to write a review?

I am with the company for almost 9 years now. That's how long I have been in this country. AT&T provides good network service, however their customer service is just on the other side of the graph. Worst customer service in the world, hand down. Their policies are against customer needs. I hope some

Questions

 • AT&T Internet Plans

182

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When will AT&T stop the unnecessary credit checks for no-contract accounts?

I recently set up a new AT&T wireless account, and chose a Mobile Share Value plan over GoPhone because of a nice corporate discount and the possibility to add family members in the future. The Mobile Share Value plan seemed a good option: I brought my own unlocked phone, and I appreciated the freed

Questions

 • Wireless Account

4.1K

31

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Hard Credit Check without consent

I've been an AT&T cell phone customer for more than 10 years paying more than $200/month. Recently, I moved to a new apartment and wanted to switch my internet service provider from Comcast to AT&T.  I called up a sales rep and he created a new order for me. Then, I got a notice from Credit Karma th

Questions

 • Wireless Account

46

1

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Credit Check for Internet

I have been an AT&T customer for so long I actually began as a BellSouth customer. I've had a plethora of issues with customer services and sales since the company switched its name. I will not bore you with all the verbal trickery and false promises here today. I have decided to end my relationship

Questions

 • AT&T Internet Account

2K

1

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