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Set up auto pay, card was charged, but payment not credited to my prepaid account. Phone's shut off

I set up auto pay on my prepaid account on 11/19, my card was charged but my phone is now shut off and saying that my bill for 11/20 wasn't paid. I have proof from my bank as well as the automatic service (*611) that the payment was processed. What the heck is going on???

Questions

 • Account & Usage

890

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How do I change my autopay card without losing the $5 monthly credit ??

I need to change the card I am using for autopay. I have already added the card information to my account.  But when I try to switch to it, the site tells me I have to end Autopay and enroll again.  Then, when I start that process, I see this warning:  "If you End AutoPay and receive a monthly AutoP

Questions

 • More AT&T PREPAID Discussions

437

1

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I got charged twice!!

Hi. I am an AT&T Prepaid user, I was previously on the $50 per month plan - I recently switched to the 25c plan and put in a balance of $25 for the time being. This was supposed to expire on Sept 19, 2019, and it is currently only July 2019. However, I still got billed for my $50 per month plan desp

Questions

 • Account & Usage

1K

1

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Refund for non-used days and Autopay

Hi,   I've Autopay and 60$ monthly payment. If I want to disconnected from AT&T in the middle of month - do I need to pay any fees or is it possible to refund $ for unused days till end of month? P.S. I don't have prepaid device, only SIM.

Questions

 • Wireless Billing

144

1

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AutoPay enrollment is currently unavailable?

So my issue is just as the title says, every month when I try to pay my bill, an error pops up when i try to set up autopay "AutoPay enrollment is currently unavailable. Please try your request again in 2 days."  Which has been the case for the past several months.  Thanks in advance for any help!

Questions

 • More AT&T PREPAID Discussions

242

1

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Autopay using my current balance

I have autopay active and i pay $25 a month with autopay and if i were to add $25 to my current balance before autopay charges my credit card will it autopay using my current balance or credit card?

Questions

 • Plans & Features

1.9K

1

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VESTA *AT&T Charges, not possible to login to the account online

I was in USA last summer and I bought an AT&T prepaid card for two months, where I specified when I bought it that I only wanted it for that summer since I don't live in the USA. When I arrived home back in my home country, I had charges in my bank account every month, so I called support to help me

Questions

 • More AT&T PREPAID Discussions

355

3

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Debit card Autopay $5 discount

I've signed up for Autopay using a debit card and have signed up for paperless billing. I should get a $5 monthly discount.I downloaded the PDF bill and it says I'm using Autopay and it's set to debit from my CREDIT card. As we all know, you can't get the discount by auto-paying with a credit card.M

Questions

 • Wireless Billing

870

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