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Need help to set up multiline/autopay discounts properly

Yesterday (7/11) I converted 5 postpaid lines on my account over to prepaid at the local ATT store. The rep activated and charged each line for the first month (which I think he wasn't supposed to considering he knew that I wanted to utilize the multi-line discounts). I was charged $50/$50/$50/$35/$

Questions

 • More AT&T PREPAID Discussions

110

1

0

0

Can I reschedule an AutoPayment?

I want to change the AutoPay date. Can I change it?

Questions

 • Wireless Account

102

0

0

0

Stop prepaid and autopay

I just got my credit card alarm and realized I forgot to stop prepay before leaving US. I registered autopay about 4 months ago, and I want to stop and get refund now becuase I'm not going to use it for 3months. But I don't remember my ID number and password, and what I remember is I didn't give any

Questions

 • Account & Usage

239

2

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

514

9

0

0

Auto-Pay Promo

On 12/8/16 I signed up for auto-pay via an e-mail promotion I got that said after 3 months of good standing in auto-pay I would get a $50 gift card to restaurant.com I have now gone through 4 billing cycles and have not received any information about how to get the gift card. When will I receive the

Questions

 • Account Features

285

3

0

0

My prepaid data didn't renew

I have auto pay and it paid the monthly payment($40) yesterday and said on the homepage the plan will renew on April 7th. Today is April 7 but my data isn't renewed!!!! What's going on???

Questions

 • Data & Messaging Features, Internet Tethering

941

1

0

How to cancel the autopay

I have a friend that is using AT&T prepaid plan,and he opened the autopay.He went back to China last month,so he won't use that number anymore and he wants to cancel the autopay.The problem is he cannot receive message or login in to his reserved email in China.Is there any other way to cancel it?

Questions

 • Plans & Features

420

3

0

AutoPay Cancelled but still Payment Still Deducted

Hi there,I turned off the AutoPay option on my att prepaid plan, the day before it was due to renew and received a text confirming that the AutoPay had been cancelled. However, the a couple of days later the an payment for another month was still automatically deducted.  Why was this and how do I go

Questions

 • Account & Usage

660

6

0

Overcharged or wrongly billed by AT&T and would like to dispute? Try this.

I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federa

Questions

 • Wireless Billing

105

2

0

I signed up with promotion from AT&T to sign up for Autopay for $50.00

I signed up with promotion from AT&T to sign up for Autopay for $50.00 on January 2016. I have called 2 times every month. Every months is waiting for 30-40 minutes. Agents don't know anything. They ask for email they have no record of previous call/chat its frustrating when will I get my card? its

Questions

 • Wireless Account

139

1

0

0

$75 Walmart Gift Card Offer NOT Received after 4 Months

I have had my AT&T PREPAID service activated with the $65 plan w/ AutoPay since November 17th, 2018 when I purchased a AT&T PREPAID phone from Walmart with the stipulation that a $75 Walmart gift card code would be texted to me after 3 months of payments. I have never received notification of this c

Questions

 • Plans & Features

272

1

0

0

I Paid, ATT Sent Message Confirming But Can't Use Phone

I purchased a new phone. Phoenix 4. I switched to autopay yesterday 9/25, requested autopay for billing and autopay for data plan. Yesterday was my payment date. I received a text saying that they received my payment, however everything is blocked, I cannot use the phone.   IF YOU DO NOT FIX THIS I

Questions

 • Account & Usage

118

2

0

0

Cancelling auto pay when overseas

Cancelling auto pay when overseas I am currently on the $45 a month ($5 discount because I use autopay) GoPhone plan, but I have left the U.S. and won't be returning So I wish to stop autopay.    I forgot the 4 digit passcode and can't it sent to me because I am overseas. The text message doesn

Questions

 • More AT&T PREPAID Discussions

141

0

0

0

When does the Autopay start?

If I just change my payment into the autopay, how long does it take to enrolled? I’ve been waiting for two months already 😂 Is there any ways to check the date of autopay start?

Questions

 • Wireless Account

127

1

0

0

Refund for non-used days and Autopay

Hi,   I've Autopay and 60$ monthly payment. If I want to disconnected from AT&T in the middle of month - do I need to pay any fees or is it possible to refund $ for unused days till end of month? P.S. I don't have prepaid device, only SIM.

Questions

 • Wireless Billing

141

1

0

0

My money disappeared!

Evening, Let me start off by saying that I've been a customer of AT&T for half a decade and have never encountered any issues. My service has been great, and I wouldn't choose any other service provider. I have a prepaid account with the $30 monthly plan with a $5 discount using autopay. I had to cl

Questions

 • Wireless Billing

979

1

0

0

Autopay needs to be fixed for GoPhone customers

Seriously, AT&T. What is going on. You advertise an autopay feature and then make that feature unavaible to your GoPhone customers? From what I've read on your forum, a LOT of customers are unable to setup their autopay and save the $60/year that you advertise.   Tha's False Advertising and it's ill

Questions

 • More AT&T PREPAID Discussions

92

1

0

0

AT&T Autopay: Credit Card vs. Account Balance

I wish to set up auto pay with a credit card so that I can avail the discount for the 50$/mo plan.I also want to top up my account with AT&T top up cards to maintain the balance above 60$s at all times.My question is: does AT&T take money each month from my credit card first or from my account balan

Questions

 • Account & Usage

1.3K

1

0

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Unexpected charging

Please help me asap with unexpected charging via autopay it would totaly ok if i did not notify operators to cancel it on 25 th august i spoke with one of operators of At and t and canceled my autopay as im not gonna be in US for a while. However,just now i noticed that 40.75 usd has been charged fr

Questions

 • More AT&T PREPAID Discussions

147

1

0

0

Use prepaid phone card for autopay

I have the $50/month prepaid plan and I am enjoying the additional $10 off autopay discount. Wondering if I charge my account with prepaid phone card, will AT&T first charge my account balance instead of my credit card , and whether doing that will make me lose the autopay discount.  I am concerned

Questions

 • Account & Usage

82

1

0

0

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