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Balance in a member line in a multi-Line plan

Hi. I bought two prepaid sim cards for myself and my wife two months ago (one $40 and one $50 with autopay option) when we entered the united states as international students. After a month I decided to change both plans to $35 in a Multi-Line discounted plan (totally $50 with autopay and multiline

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2.9K

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Refund unintended payment on AutoPay

I have stopped using any service from Prepaid Plan since May 2019 but I forgot to deactivate the AutoPay so they still charge my empty bank account in May 31, 2019. I realized this when I checked my negative balance on my bank statement, so I immediately switched off the AutoPay.Can I get a refund f

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444

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ATT Prepaid Autopay & Multiline - Large Account Credit

I have an account with two member accounts attached for multi-line discount, which results in combined $15 savings for the multiline setup.  I also have auto-pay enabled, which results in an additional $15/mo savings due to autopay.  The monthly service charge (before taxes and fees) after the two d

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226

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Autopay fails every month

HI, I have an  AT&T prepaid service with autopay enabled. I have been using this service for 2+ years.I see that Autopay is failing every month. My service is interrupted till I make an additional payment in addition to the payment of my chosen plan.I am asked to pay $12 extra every month.What is ha

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242

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Autopay refund

I would like to request for a refund for my pre-paid plan. At the beginning, I had signed for a mobile number and opted to use autopay. Before the end of the month, I joined a multi-line account. At the end of the month, I was charged for my line twice (once through autopay and again through the mul

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113

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Why is payment due immediately for a multi-line setup?

My father and I both have AT&T prepaid with unlocked phones, I still have 2 weeks until my next billing cycle for the month, but I'm trying to setup multi-line. Why is it asking for immediate payment when the setup is complete if I still have 2 weeks left?I am set up for auto pay as well and I'm alw

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309

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PSA: AT&T only deducts $5 for autopay from the $50 prepaid plan

Hi all, I wanted to call attention to something misleading that AT&T is doing, and I want to make sure that others aren't taken advantage of the same way that I was. TLDR: AT&T only deducts $5 from the $50 Prepaid plan for auto-pay, NOT $10. If you are considering switching to their $50 plan, you wi

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175

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Unable to setup autopay

Have been trying to setup an autopay for the past few days. But the website throws the attached error. Contacted the bank, and from their end its fine.

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141

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Need to stop autopay now. Changed payment method

Hello I changed my autopay payment method yesterday Sept 2.  I need to use this new payment method for this bill September 4.  I cannot get a human representative to talk with me.  I did autopay by phone.  It was the best I could do.  But my payment WILL NOT go through if it is the old method.  I di

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135

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Closed

DSL Cancellation Problem

1/3/18 called and changed dsl to uverse—agent (Jason) at 800-288-2020 said I would see the $61.00 charge for another month and then it would fall off. Paid $61 on 1/30Paid $71 on 3/1Paid $61 on 3/29 Got a bill on 4/17 for another $61 due 4/28/18—chatted with agent online (Laura) who was NO help and

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317

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"We are sorry, your transaction has been denied. Please check [...]"

I am using AT&T PREPAID, $45 Monthly Plan. I want to "Make A Payment" and also to activate AutoPay. I tried on several different days using different browsers. I can specify my checking account and last four digits of my SS#, and then I get: We are sorry, your transaction has been denied. Please che

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2.5K

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Autopay payment did not go through

I had an autopay going on for over a year and only this month, the payment did not go through. I have no clue why as my credit card is still valid and active. I changed my payment method and was asked to pay the full $50 as against my usual $40 with autopay.

Questions

1.2K

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Autopay isn't ready and my account is still suspended

I just paid the restoral fee of $99.25.  The payment has already posted on my bank account, but when I signed in to myat&t account, it still says that the $99.25 hasn't been posted and that the autopsy isn't ready. Please help!!!

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507

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Auto Pay Due Date Keeps Changing

I have an AT&T prepaid account setup on auto-draft. Since the beginning of the year, my bill was due on the 26th of the month, so I planned around that date. However, for the past 3 months, the date has moved back to the 25th, 24th, and now the 23rd. I feel like AT&T is trying to cheat me out of the

Questions

726

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Auto Payment Taking Out Different Amount Than Bill Total?

I have a prepaid account and am currently on the $45 monthly plan. I am also signed up for Autopay to receive the $5 discount. This is my first month on Autopay and I noticed that instead of the $40.00 that my account screen was showing as due (which is what I would expect), my card was charged $42.

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210

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Initial sign in from abroad - need to cancel AutoPay!

I set up my prepaid plan in California and was told I could cancel AutoPay a couple of days before the end of the billing period. However, I was not told I couldn't do this from abroad (despite telling the sales associate I would be abroad for this) - the number has to receive a temporary password f

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107

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Gophone: really bad experience today! ATT please HELP!

Today I got a message that my Gophone did not renew.On Saturday I got a text saying that I was all set because I had AutoPayYesterday I did not get anything.Today I got a text saying that my plan did not renew.I logged in and:- enabled AutoPay again, just in case- did an extra payment of $45 (+ $2.5

Questions

119

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AutoPay Cancellations & Refund

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

Questions

449

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Stop prepaid and autopay

I just got my credit card alarm and realized I forgot to stop prepay before leaving US. I registered autopay about 4 months ago, and I want to stop and get refund now becuase I'm not going to use it for 3months. But I don't remember my ID number and password, and what I remember is I didn't give any

Questions

251

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Need help to set up multiline/autopay discounts properly

Yesterday (7/11) I converted 5 postpaid lines on my account over to prepaid at the local ATT store. The rep activated and charged each line for the first month (which I think he wasn't supposed to considering he knew that I wanted to utilize the multi-line discounts). I was charged $50/$50/$50/$35/$

Questions

119

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