Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (68)

Relevance
Autopay refund

I would like to request for a refund for my pre-paid plan. At the beginning, I had signed for a mobile number and opted to use autopay. Before the end of the month, I joined a multi-line account. At the end of the month, I was charged for my line twice (once through autopay and again through the mul

Questions

 • More AT&T PREPAID Discussions

85

1

0

0

I Paid, ATT Sent Message Confirming But Can't Use Phone

I purchased a new phone. Phoenix 4. I switched to autopay yesterday 9/25, requested autopay for billing and autopay for data plan. Yesterday was my payment date. I received a text saying that they received my payment, however everything is blocked, I cannot use the phone.   IF YOU DO NOT FIX THIS I

Questions

 • Account & Usage

112

2

0

0

Cancelling my Prepaid Plan from Abroad

Hi,I have been trying to cancel my AT&T Autopay Prepaid Plan over the summer but have not been able to since I don't have any access to the myAT&T site. The recovery method requires me to put a temporary PIN sent to my number when I can't even receive it since I'm outside of the US. I can't call the

Questions

 • Account & Usage

213

3

0

0

Unexpected charging

Please help me asap with unexpected charging via autopay it would totaly ok if i did not notify operators to cancel it on 25 th august i spoke with one of operators of At and t and canceled my autopay as im not gonna be in US for a while. However,just now i noticed that 40.75 usd has been charged fr

Questions

 • More AT&T PREPAID Discussions

136

1

0

0

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

491

9

0

0

Set up auto pay, card was charged, but payment not credited to my prepaid account. Phone's shut off

I set up auto pay on my prepaid account on 11/19, my card was charged but my phone is now shut off and saying that my bill for 11/20 wasn't paid. I have proof from my bank as well as the automatic service (*611) that the payment was processed. What the heck is going on???

Questions

 • Account & Usage

847

4

0

0

Balance in a member line in a multi-Line plan

Hi. I bought two prepaid sim cards for myself and my wife two months ago (one $40 and one $50 with autopay option) when we entered the united states as international students. After a month I decided to change both plans to $35 in a Multi-Line discounted plan (totally $50 with autopay and multiline

Questions

 • Plans & Features

2.7K

6

0

0

AutoPay Cancellations & Refund

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

Questions

 • Account & Usage

291

1

0

0

Overcharged or wrongly billed by AT&T and would like to dispute? Try this.

I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federa

Questions

 • Wireless Billing

96

2

0

Mobley fraud - please protect yourself

I'm a blogger and extensive online forum participant, but new to this forum. I'm trying to warn other AT&T subscribers about the potential for account fraud that appears to be linked to the ZTE Mobley device.  When my husband added a Mobley to his account, under the cloak of that legitimate device p

Questions

 • Wireless Account

1.4K

19

0

0

AutoPay enrollment is currently unavailable?

So my issue is just as the title says, every month when I try to pay my bill, an error pops up when i try to set up autopay "AutoPay enrollment is currently unavailable. Please try your request again in 2 days."  Which has been the case for the past several months.  Thanks in advance for any help!

Questions

 • More AT&T PREPAID Discussions

235

1

0

0

Prepaid: autopay doesn't account for $1 "911" charge

Prepaid: autopay doesn't account for $1 "911" charge:PREPAID with autopay autopay takes $40 plus $2.50tax from my account a day or 2 before it's due. Correct. You charge me $1 on the first of every month for a "911" call I apparently made. Cool. I am okay with that. However, on the day it's due, my

Questions

 • More AT&T PREPAID Discussions

129

0

0

0

Use prepaid phone card for autopay

I have the $50/month prepaid plan and I am enjoying the additional $10 off autopay discount. Wondering if I charge my account with prepaid phone card, will AT&T first charge my account balance instead of my credit card , and whether doing that will make me lose the autopay discount.  I am concerned

Questions

 • Account & Usage

76

1

0

0

Cannot create login to access MyAT&T and cancel Autopay

Hi! My name is Daniela and I have 2 prepaid phones. I was a visiting scholar in New Mexico for 4 months and I have just gotten back to my country. I wanted to cancel my accounts and I read online that in order to that I just had to cancel AutoPay. However, I do not have a login for my main account a

Questions

 • More AT&T PREPAID Discussions

188

3

0

0

I signed up with promotion from AT&T to sign up for Autopay for $50.00

I signed up with promotion from AT&T to sign up for Autopay for $50.00 on January 2016. I have called 2 times every month. Every months is waiting for 30-40 minutes. Agents don't know anything. They ask for email they have no record of previous call/chat its frustrating when will I get my card? its

Questions

 • Wireless Account

133

1

0

0

Can I reschedule an AutoPayment?

I want to change the AutoPay date. Can I change it?

Questions

 • Wireless Account

87

0

0

0

Autopay fails every month

HI, I have an  AT&T prepaid service with autopay enabled. I have been using this service for 2+ years.I see that Autopay is failing every month. My service is interrupted till I make an additional payment in addition to the payment of my chosen plan.I am asked to pay $12 extra every month.What is ha

Questions

 • More AT&T PREPAID Discussions

197

1

0

0

Debit card Autopay $5 discount

I've signed up for Autopay using a debit card and have signed up for paperless billing. I should get a $5 monthly discount.I downloaded the PDF bill and it says I'm using Autopay and it's set to debit from my CREDIT card. As we all know, you can't get the discount by auto-paying with a credit card.M

Questions

 • Wireless Billing

840

3

0

0

Auto Pay Due Date Keeps Changing

I have an AT&T prepaid account setup on auto-draft. Since the beginning of the year, my bill was due on the 26th of the month, so I planned around that date. However, for the past 3 months, the date has moved back to the 25th, 24th, and now the 23rd. I feel like AT&T is trying to cheat me out of the

Questions

 • More AT&T PREPAID Discussions

610

1

0

0

Prepaid Autopay discount upon changing plans

I changed my plan before the due date. From $50 ($40) to $65 ($55). I’m on autopay. I was charged $65 plus taxes. Should i be charged the discounted amount upon changing plans? Or does it start on the next cycle? Thank you!

Questions

 • More AT&T PREPAID Discussions

245

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.