
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I had Comcast with my own Asus RT-N16 running tomato. ATT just installed fiber into my neighborhood so I got it set up yesterday for 1000mb. I want to use my Asus router because I have a number of items with static IP's and Ports. Plus, I'm a data junkie and love seeing usage stats, etc. I've re
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Can I use a Arris WBM760A plus an Asus RT-N56U as my own equipment on AT&T internet?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello.I have read a lot of posts on this forum and information in internet as well. But still have a problem with connection.I have:Uverse 3800hgv-b ModemandASUS RT-N66R routerAt first I go to admin panel of the modem:Settings > System Info > Event notifications. And enable detection of router-behin
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Not having a micro SIM, and only the nano SIM from my iPhone 6, I went to the AT&T store to get provisioned over to a micro SIM. There the associate decided, without my knowledge, to change my data plan based on the ZenFones IMEI number. Long story short, I no longer have an LTE based data plan. I w
Questions
•
Android
Accepted Solution
Official Solution
I am about to set up the Asus RT-AC68U Router with my ATT Uverse Gateway mostly because I am interested in using the QoS (Quality of Service) functionality to improve my online gaming and streaming experience and the wireless performance of the ATT Gateway is poor overall. Currently I am using a Li
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I recently had installed ATT&T fiber. I received the modem/router BGW210. The signal is really bad. How can I used my own router that I had before with my ex-ISP. I have an ASUS RT-AC68U. The tech that did the installation told me I couldn't use the router because the equipment install is modem/rout
Questions
•
AT&T Internet Equipment
So I have the uverse internet packaged with TV400.We have the 18-22mgps internet.We were not informed what UVERSE actually was and when they installed their equipment was told that NO!!! you cannot use your fancy new router you bought to maximize speed and minimize connection issues. There are three
Questions
•
AT&T Internet Equipment
Hello,I am planning on purchasing an Asus Rt LTE, most likely used, for taking over seas for a brief amount of time. I read about obtaining an unlock code from AT&T, but am uncertain if I would completely qualify. I AM a current "GoPhone" customer and I believe I have reached the six month minimum.
Questions
•
Device Features
Following up to the following forum topic, there is a similar odd problem on my Asus Zenfone 2 ZE500KL (Worldwide version) in that it seems to be stuck on HSPA+ (H+) network after the recent purchase of a Go Phone SIM card.A little back story: this phone was purchased in France as I was living there
Questions
•
Android
Setup5268AC to Asus RT AC-66 via LAN cable.The server that runs Plex is connected to RT AC-66 via LAN cable.RT AC-66 is in pretty much default configuration. So I've been using DMZplus mode and was perfectly happy. But seems like new firmware has some speed issue with DMZplus mode. I was getting fra
Questions
•
AT&T Internet Features
I spent HOURS trying to get this working and there was nowhere online that had a guide on how to do this. So I put together one and figured I would share here. Hopefully, this helps someone else save some time. https://medium.com/classic-mini-diy/at-t-fiber-using-personal-router-dmz-and-ip-passthr
Questions
•
AT&T Fiber Equipment
We currently use a Fixed Wireless product provided by our electric co-op (GVEC). The service is great but slow (10 meg max). I have a 3 router ASUS AiMesh network that now works flawlessly. I want to change to AT&T's Fixed Wireless product, but I understand the AT&T gateway router is a required part
Questions
•
AT&T Internet Installation
i am an indian boy. Going to canada for studies and want to buy asus zenfone 2 laser from India . so will it be possible to use it there with canadian sims???? below is the operating frequencies of my phone: GSM - 850, 900, 1800, 1900; WCDMA – Band 5 (850) / 8 (900) / 2 (1900) / 1 (2100); 4G LTE: (
Questions
•
Android
I bought a new ASUS gaming pc G751 and the router that i have currently is a 3600HGV-2Wire(I have att uverse) which is G standard but the new pc requires N standards so i bought a new 4111N router that is for uverse that is N Standard but i can't install the new router any help?
Questions
•
AT&T Internet Equipment
Hello, Doing a speed test on the BGW210-700, you can see that the speeds are where they should be. I have a third party router, the ASUS RT-3100, which does support 1GB speed. All is working and the cables do support it. ONT to BGW210, Cat8 to ASUS RT-3100, Cat7 to my device. Is ther
Questions
•
AT&T Fiber Equipment
I just got AT&T Gigapower (1 Gbps) installed and have run across a baffling situation. I have the Pace 5268ac Gateway and an Asus RT-3100AC router. On both devices, I get LAN speeds of 600+ Mbps up and down. On Wifi, BOTH devices (tested independantly of each other) test out at no more than 150 Mbps
Questions
•
AT&T Fiber Equipment
A lot of customers post questions about using unlocked, non-ATT branded Asian-made phones on the AT&T network -- this is a thread where members can review / post their personal experiences using various unlocked phones with ATT. Customer Reviews -- Using Unlocked, Unsupported Phones on ATT Ple
Questions
•
Other Phones & Devices
Hi,I have my Asus router configure as previously described DMZplus zone with pace. All my computers are going through the router and I have no issue. The problem I have is that from outside my router ports are closed - so I cannot use VPN, WOL and other . Obviously I have create port forwarding in
Questions
•
AT&T Internet Equipment
Hi, could At&t consider allowing replacing the arris bgw210-700 with a customer-owned router/gateway. The condition would be: If you replace the ATT provided gateway there will be absolutely no support by ATT. Att Support will only respond if the arris router is in place. A lot of us who opted for A
Questions
•
AT&T Fiber Equipment
I made a request to unlock my Asus Zenfone 2E as I moved back to France, I received the unlock code but it is not working!I tried couple times and it says that there's an error to unlock the network. It's difficult and expensive for me to call AT&T in the U.S. Please, some help needed!
Questions
•
Android