
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I've had basic internet service for several yrs now and was wondering about the upgrade to the NVG589 Motorola model. Is this something that is done if the 3801 bites the dust or is it something I can ask for?
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Hopefully I can articulate this properly. I have an 8601HGV router first off. My PC had to go under the knife (good ole HP) previously I had ports forwarded for gaming and virtual servers. I made the mistake of re-naming my pc and it of course kept the old names in the Home tab under Home Network De
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have worked out a way to simulate full bridged mode between a U-Verse RG and an enterprise grade router. It's not identical to uverse in bridged mode, but it is pretty close. Prerequisites: AT&T U-Verse VDSL service with the Static IP add-on. (I'll be using the 8-ip block in this case) A rout
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I just rewired my house with Cat5 from RG6 coax and switched over all my STB & DVR wiring to it and removed the coax wiring. There is a tab in the gateway settings about HPNA which was enabled and set to 'Coax'. I see I can also switch it to 'RJ11' and/or disable it altogther. What is it, what does
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Until recently, I had forwarded port 6100 on my 3801HGV U-Verse router. It worked fine. I needed to change my settings and forward a different port, but now the ports wont forward.Under Settings > Firewall > Status it shows that the proper port is forwarded, but all outside applications (including
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I recently added a new router (Asus RT-AC66U) behind my 2Wire 3801HGV residential gateway by following SomeJoe7777's *very* helpful post: (http://forums.att.com/t5/Residential-Gateway/U-verse-for-BUSINESS-2Wire-3600HGV-bridge-mode-or-another-AT-amp/m-p/2707755). After doing so, Internet and all devi
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I looked around in this forum and didn't see reference to this, so here goes: I am trying to forward port 80 to a Mac server. I already forward 22 to a NAS and that works fine. However, after setting up the computer in the web interface with the forward it seems to work until I access it in a browse
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
We recently had some guests who told me WiFi coverage in our upstairs wasn't working. This is the same area where our Mac computer and printer are in our home office, but those devices weren't having the same issues as their iPhones. I tested my own iPhone in the area and it was indeed losing the co
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I recently obtained an ASUS TM-AC1900 WiFi router. This dual-band router has several advanced features, including USB printer and file server, DDNS and VPN (PPTP & Open VPN) servers. I formerly had a WRT65G running DD-WRT. My issue has to do with the DDNS and VPN configuration. The VPN will not set
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Is it just me that has constant problems keeping wifi on with the Pace 3801HGV or am I just having bad luck? My previous 3801 wifi was constantly going up and down so on my last installer visit I had him change it out for another gateway. Now this one is doing the same thing.Last night the wifi was
Questions
•
AT&T Internet Equipment
Hi, I cannot find a way in the browser/gui to save the router settings for backup in case I mess something up when trying to reconfigure it. Is there a way to backup and later restore saved configuration? Is there a command line login that provides more commands? Or am I just missing it in gui op
Questions
•
AT&T Internet Equipment
Can a "2Wire 3801HGV" modem/router be replaced with a "PACE DSL Gateway Model 4111N" modem/router without having to change my AT&T U-Verse High Speed Internet Elite Plan?I am presently on the 6 Mbps plan.
Questions
•
AT&T Internet Equipment
I'm wondering how to update my 2Wire router 3801HGV to the latest software available. My current version is 6.11.1.29-enh.tm.
Questions
•
AT&T Internet Equipment
I have been running a web server off of port 80 behind my 3801hgv router for some time now. Today I tried to forward port 443 to the web server so that I can use my SSL Certificate for HTTPS. When I forwarded the port, I received the error "443 conflicts with connectToCiscoAP" and the configuration
Questions
•
AT&T Internet Equipment
ManufacturerPace PlcModel3801HGV Hardware Version000778-004Software Version6.11.1.29-enh.tm I've given up calling tech support at this point. This has been on ongoing issue since March of this year. Here's the run down. Appologize for the wall of text: TL; DR: Modem intermittently restarts itself k
Questions
•
AT&T Internet Equipment
About every 2-3 weeks I have an issue with the 3801HGV gateway. Sometimes the TV picture will become scrambled and choppy like a bad TV antenna signal. Rebooting the gateway fixes it. Sometimes the TV signal is lost entirely, along with the wifi and internet access. Again, rebooting the gateway fixe
Questions
•
AT&T Internet Equipment
3801HGV, 5 available static IPS. Can they be moved to a 3rd party router? I installed an ASUS RT-AC68U to free up the static IPs, but the tv playing freezes every 30 seconds, change the channel, plays/freezes, etc.
Questions
•
AT&T Internet Equipment
Have the Uverse 3801HGV. Need a Range Extender. What's the best choice? One floor house, but it's a long distance from where the router is to where WiFi is needed. Lot's of choices, but reviews on each are mixed. Just want effective range extension with minimal set-up problems. Thanks Henrytd
Questions
•
AT&T Internet Features
I have a 3801HGV home gateway, which I'm using only as a modem by setting it in DMZplus mode and passing all traffic to my ASUS router, or so one would think. It looks like I have a choice to either have the 3801HGV answer pings or block them. It can't find a way to pass them to the router. While I
Questions
•
AT&T Internet Features
I need a base for my AT&T Uverse Pace/2Wire 380HGV router. (I had to replace my Motorola DVR-receiver this month because it was no longer functioning properly. The Cisco unit is wider than the old one, so my router no longer fits where it was installed horizontally. My only other option is to instal
Questions
•
AT&T Internet Equipment