Hi - Just moved my AT&T service from my old home to my new home. Lucky we had fiber available here since we had it at the old house. Anyway, I had the old black router at the old house, where I used IP Passthrough to a Synology RT2600AC. For many years, this was  a great configuratio

Hello, my unlock request was approved, IDPC31156856043772. I input an activated non-AT&T SIM into my device and got the notification “SIM not supported” as expected. Then I enabled Wi-Fi as the instruction say, but I do not get the notification “Carrier lock removed”. My phone is a Google Pixel

How can notifications be stopped in the AA mobile app? If a configuration does not exist, ATT needs to take this request to their developers and create the configuration and update their app. 

How do I log into my Pacbell account? I need to receive a login code for a site for which I used that email, and I need to log in! Thank you.

I recently got my self installation for my AT&T fiber optic. The service box that I have to connect to is in my closet in my apartment. I'm having issues getting the 'pon' light to turn green. I have the power light green and an 'alarm' light is on and red. Can I fix this myself somehow, or will

My husband got a new phone through an Asurion claim. The phone was taken to USPS within the 30 day period. The phone has never shown up in the www.tracking.smarlabel.com system and I was billed the $100plus in December for not returning the phone.  Unfortunately, I can't find my receipt from t

The server not responding

I have the yearly $300 plan with a balance due date 7 months away. If I want to use the international addon now, do I have to pay off the $300 beforehand?? The website instructions say I should have funds on my account before making the request, but I'm concerned that if I put the $35 on my accou

Has AT&T stopped supporting prodigy.net email accounts? Mine stopped working.

I'm doing seasonal work in central Alaska, and I recently lost my phone. The nearest AT&T store is three hours away and I have no good way of reaching it any time soon. I'm trying to contact customer service, but if I want to text chat with a representative, they want me to use my phone, or c

After upgrading my device, I was forced to sign in for a few of my apps. One app requires identify verification. When I request a text message to verify my identity, I don't receive one. I should receive a code from SMS code 443-98. Nothing happens.

Once the money on a prepaid refund card is spent, does the card have to be cancelled? Or can someone just pitch it? 

Hi - I recently stopped receiving group texts that were sent when my phone was off. I still get the group texts if my phone is on when they are sent, but if it is sent when my phone is off, the text doesn't come through once I have turned the phone on. Can anyone help?

My att.net e-mail stopped working about two weeks ago. I can access e-mail via the web client but not with Outlook.  I contacted Support and was told to use the following: ----------------------------------------------------------- [Support] : Complete the Server Information:Account Type -

I bought the galaxy Watch 5 last month and have been having issues ever since. The watch notification it set to vibrate but when I get texts/calls it doesn't vibrate. Does this happen to anyone else?

When sending emails from my bellsouth.net account, they come across as being from CHASE not my email address

I’ve tried turning on and off my phone 10 times already, I haven’t had airplane mode on, and whenever I try still nothing works.

I am an AT&T Prepaid customer, currently traveling abroad. I got an international service add-on but to make it work I had to turn on the roaming feature. Am I going to get hit with roaming charges as well as the add-on cost?

My wifi is so bad that I can't take any calls while im using it, my internet is hardly working and both My Smart Home Manager and MyAt&t app can not run any diagnostic or speed tests while im using it. I also am unable to message support using the chat support function. However, it claims that t

Why is it that my neighbor has wireless home internet and I can’t and the att box is in my yard. I just moved to this address and I hooked up my box inside and it pulls up with Wi-Fi but my broadband light isn’t on