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made to pay for two phones only using one

My son's phone was stolen but it was still under contract so I had to continue to pay but was told instore I could get another line and then transfer the number to the new phone and once the balance was paid on the other phone I could cancel that line. Now that the old phone; which I do not have, is

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Gifted a iPhone but locked with your carrier and I’m with another carrier

How can I unlock my iPhone 14 Pro Max if it was gifted to me by a family member and it was bought straight up?

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Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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AT&T won't unlock my unlock eligible phone - please help!

I am having the issue as many other people that when I try to unlock my Unlock Eligible phone on the website, it says there's a technical issue as soon as I finish entering the IMEI. It says I should give it a few moments and try again. I have tried on multiple browsers for two days with the same re

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Very intermittent data or phone service (again)

OK, AT&T is doing it to me again. My devices (Cell Phone and ZTE Data modem MF923) apparently have been banned again from closest cell tower which is direct line of sight to me on a mountain peak, two miles away.  There is also another tower at the other end of the mountain that I can occ

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Acp device discount

How do I use my ACP device discount credit to purchase an AT&T phone

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Official Solution

How i do to recove may lost account ang gmail

Recovery all acces

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Closed

AT&T fiber internet kit sent to my house I didn't order

I just received an AT&T fiber internet kit with some super generic name, phone number 999-999-9999, but my address. I didn't order this and I don't know what to do with it or who ordered it in the first place. I currently do not have AT&T service, and I do not want it at this time. Is someon

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Trade In Scam

Hi, I traded in my phone and then had to upgrade to a plan that costs $15 more a month in order to receive my phone trade in value. When I do the math, I'm paying $540 more for this 36 month contract that I can't break or I will lose my phone trade in credit.This is a scam. I will never trade in or

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25

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Unable to access AT&T/Yahoo email on new iPhone due to eSIM card.

When attempting to login to my AT&T email account on iPhone 15, I get a message "We've detected a SIM card change. Select Try another way to use a different mobile number". I am getting the 6-digit verficiation code sent to my phone through text, but get the message.  I have gone into my a

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24

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Official Solution

AT & T Prepaid Card - Holidays in New York - German

Hey, I travel to New York next month and want to buy a prepaid card for this period. At the checkout I need an American phone number and (maybe) an adress located in America.  Do you know if I can circumvent this or where I can buy a prepaid card for my holidays in advance? Thank you for you

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Activating unlocked cell phone

Bought my mom a RAZ MOBILITY Minivision2+ cell phone for the visually impaired and blind. It’s authorized by ATandT to use on their network. Her current carrier is ATand T and we want to keep her current cell number. How do I activate the phone when it arrives?

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Official Solution

Active Prepaid SIM Error

Hello, I'm trying to activate my prepaid SIM but I keep getting this error: We're working on our system right now. Give us some time and try again later. ERROR CODE: SSACT-52 How long should I wait before I try again?

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In How much time after my request to close number the number effectively close?

good evening, I have an American SIM with you because I lived there until a few days ago. Now I have returned to live in Italy. If I request the number to be closed, how many days will it take before the number is non-existent?

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Change plan, keep number

Is it possible to keep your existing number if you go from a prepaid plan to a non-prepaid?

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Suspend service while abroad

Hi, I would like to suspend my pre-paid service while abroad for a few months. If I add balance less than the amount required to renew my current plan for how long will the account remain active without closing ? Thanks

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Official Solution

Call log history from a year ago

On the paygonline.com web site for AT&T Prepaid, I want to get my call log history from December 2022 (I am writing this question to the forum on Nov 28, 2023), but the Account History web page only allows me to select as far back as June 1, 2023. Is there any way to get my December 2022 call lo

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Official Solution

AT&T Prepaid customer Service email or phone number for disconnected phone line

I have AT&T DirecTV, fiber internet and also had a prepaid cell phone(yearly plan-Last paid on Oct 2023). Couple of days back I had to switch prepaid to a different provide due to network issue. I just used 1 month of service after paying full annual amount. Now I am seeking refund(prorated ro

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24

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Official Solution

ID verification link not working

There is a hold on my order status, and I need to send in an ID verification first to get my order approved. The link for me to upload my ID photo verification is not working. What should I do?

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Trying to order new fiber internet service online but continue button keeps spinng on profile/sign-in page.

I have been trying to place an order for new Fiber internet service. The service is available at the address but the continue button on the sign-in profile page keeps on spinning and never getting to the next page. I have checked the sign in is working fine on other tab and problem happens just on t

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