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Upgrading

I recently upgraded my phone, but I’m not happy with the new phone. It’s been less than 14 days, can I exchange it for a different phone or am I out of luck? Will I still be upgrade eligible if I return the new phone? Thank you.

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Can't receive SMS when abroad@

I am traveling outside of the US for summer field trips in China mainland and then Indonesia next month, but I can't receive any text from neither AT&T (I even can not sign in my At&T account), nor my US bank, and anyone from the US as well. This is really annoyed since many verification pro

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Fiber Internet

Back in December a flyer was left on our door saying AT&T was bringing fiber in soon. Not long after several teams came in and ran lines across the entire neighborhood.  So far though fiber is not an option and I am curious on how long it takes to offer after running the lines?

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Buy One Get One...is NOT really a Buy One Get One

This is more so an informative post. I recently found out the BOGO is a sham...you ask why...because it is not a true BOGO as advertised and quite frankly...a purposeful misrepresentation by ATT. I got my husband and I, 2 Apple Watches Series 7.  The watch line is $10 a piece, okay cool; I se

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Is it necessary to delete emails or can you just let them remain?

Deleting emails is tedious. Can I just let them stay in the Inbox?

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Want to log complaint about home wire installation

I was working on a cellular connection when starting my job in a new home after moving from out of town. Did not get to witness technician doing the install. The technician put the gateway on a kitchen counter nearby where the previous homeowner had the green port at. I am very dissatisfied with the

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Mobile data icon

My mobile data icon is not showing on my Quick Panel. On my S20 5G

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I need to change my password

I need to change my password because I forgot my user id and Password. My email id is [email scrubbed]. Please help me out of this

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ATT Prepaid hotspot--use in Spain

I have a prepaid hot spot that I pay for monthly. I am traveling to Spain next month and am wondering if I can use an international add on?  It is not an option when I sign on to my account for add ons.  There is no chat option to talk to ATT customer service. . . . 

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Does USB tethering to a device use mobile hotspot data or cellular data?

Does USB tethering to a device use mobile hotspot data or cellular data?

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Can an S30 remote be used to replace a S20 remote?

Can an S30 remote be used to replace a S20 remote?

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Configure a From address or number for Email to text

Hello, I use the email to text feature to get alerts from a server at work. However, everytime I get a new message it comes from a new phone number even though it's from the same email address. Is there a way to configure the from sender so its always the same and the text will remain in the same th

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Will my phone work get decent 4G coverage on AT&T's network?

Hello! I have the global version of the Google Pixel 7a and not the North American variant. It only supports the 4G frequency bands B2, B4, B5, B12, B17 and B66 but not B14, B29 and B30. Will it work fine on AT&T's network across the US? Many thanks!

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HBO Max converting to Max

I have had HBO Max's ad-free tier at no cost through my Fiber Internet account. I was pleased to see that this continued after HBO Max changed to Max.  However, after 6 months, Max is moving all of their 4K content from their ad-free tier to their premium tier.  This means than those of u

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New Fiber Router can't see my other laptops

I have all the setting set to share my files on my other laptops. One will see one laptop with a wifi setting.  I  have them all hardwired to my AT&T Fiber Router, but I can't see files, and It won't let me Share files.  It says files can't be shared!!! One laptop won't even see

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How do you turn on notifications for ActiveArmor?

I’m trying to set up ActiveArmor wi-Fi alerts but it's sending me to settings and it doesn't show where to activate notifications for the app

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The default access code does not work on the BGW320-505

What do you do when the default access code doesn't work on the BGW320-505 ? The code is on the bottom side.

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What does this mean?

I was checking my control center to see if Shazam was on and I saw this image can someone tell me if I should be concerned about this or is it some kind of new style of network? PS My phone is an iPhone 12 Pro Max

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BGW320-500 -- WIFI drops (shuts off) when plugging device(s) into Ethernet ports

Hi - Just moved my AT&T service from my old home to my new home. Lucky we had fiber available here since we had it at the old house. Anyway, I had the old black router at the old house, where I used IP Passthrough to a Synology RT2600AC. For many years, this was  a great configuratio

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Device Unlock Approved but not working...

Hello, my unlock request was approved, IDPC31156856043772. I input an activated non-AT&T SIM into my device and got the notification “SIM not supported” as expected. Then I enabled Wi-Fi as the instruction say, but I do not get the notification “Carrier lock removed”. My phone is a Google Pixel

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