Can an authorized user on my account pick up my phone upgrade at the store without the debit/credit card I used to place the order? E-mail states if I pick up the order that I need my ID and debit/credit card used to make the purchase but authorized user just says valid ID...  I need to know i

Who can help me after it’s been 12 days of nothing but the run around. You all had no problem getting us to sign up through lying to us and now NO ONE WANTS TO HELP ME AND MY FAMILY! It’s been since May 10th and EVERYONE THERE SAYS THAT SOMEONE WILL CALL AND (Edited per community guidelines) US. I

I want to cancel my contract of prepaid service, invoice of last March was VESTA *AT&T PREPAID (866-608-3007 ). I am now living in JAPAN, and the phone is used by my son in The States. He will no longer use the current number and he called me to cancel it. Can you kindly let me know how to canc

I was texting my husband this afternoon with no issues until sometime this afternoon his text responses started coming from his phone number in a different format (ex. +12 (3) 45 67 89 0). His number is still in the correct format in the United States (+1 (234) 567-8910).

When you go into the store, they will create a new line and attach the "free phone" to that number. After you catch it next billing cycle they will give you a choice to "pay for the line" or "pay for the phone." So your "free upgrade" is no longer free." Buyer Beware.

Hi, I'm trying to pay my phone bills, but im currently not in the states. I've been out of country for 2 months now. i'm going back in a few days. I want to know if my phone number/line will still be usable. Every time i tried to log in to my AT&T account through the website on laptop or the ap

My U-verse died at least 2 or 3 times a week ... after about an hour on the phone with AT&T, they would credit me around $1.00 for no TV service. My bill just went up $50 a month. I spoke to AT&T Customer Loyalty. They said, "Tough luck. There are no promotions." In essence, they said, "

Hi, I need to obtain a call/text log from July 2012. It is for my current phone number (was also my number at the time) but it was under my mom's account in 2012. Two questions: 1. How far back does ATT keep call/text logs? 2. Am I able to obtain that information since it is for my phone numb

It doesn’t seem to be working

Does anyone know what 3rd party extender will work with at&t fiber? I've tried a couple and they always bring my speeds way down.

Hello, I would like to signup for three WiFi hotspots. I found this page: https://www.att.com/prepaid/mobile-hotspot-tablet/ which lists a $25 per month plan that would involve paying the entire $300 annual amount upfront.  I would like to do that for three hotspots, however, I see no means

I have the at@t text and talk plan. Do I still need to turn off roaming and put on airplane mode?

... or am I doing something wrong ? I have had these things for almost a year. They are unpredictable and flaky. Work fine with awesome speed for a while, then I will change rooms, and can't get out to the Internet until I disable WiFi and re-enable on my phone. Other static devices behave in a simi

Hi!My wifi home phone,(digital phone?) gets about 30 "unavailable", "suspected spam", "telemarketer" and calls from hijacked numbers. I am on the state and federal do not call lists. I have the call screening service thru ATT. And I have blocked a lot of numbers manually. Still, I get about 30 calls

I recently upgraded my phone, but I’m not happy with the new phone. It’s been less than 14 days, can I exchange it for a different phone or am I out of luck? Will I still be upgrade eligible if I return the new phone? Thank you.

This is more so an informative post. I recently found out the BOGO is a sham...you ask why...because it is not a true BOGO as advertised and quite frankly...a purposeful misrepresentation by ATT. I got my husband and I, 2 Apple Watches Series 7.  The watch line is $10 a piece, okay cool; I se

Please provide unlock code

Back in December a flyer was left on our door saying AT&T was bringing fiber in soon. Not long after several teams came in and ran lines across the entire neighborhood.  So far though fiber is not an option and I am curious on how long it takes to offer after running the lines?

I was working on a cellular connection when starting my job in a new home after moving from out of town. Did not get to witness technician doing the install. The technician put the gateway on a kitchen counter nearby where the previous homeowner had the green port at. I am very dissatisfied with the

I am traveling outside of the US for summer field trips in China mainland and then Indonesia next month, but I can't receive any text from neither AT&T (I even can not sign in my At&T account), nor my US bank, and anyone from the US as well. This is really annoyed since many verification pro