Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (237)

Views

Accepted Solution

Official Solution

Trade-in a single line on a multi-line account?

One of the terms of the AT&T Trade In Program states "Activate eligible postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts)." My account has 7 unlimited lines which each cost $30. Would a single line be ineligible for a trade in since it's less than $7

Questions

123

6

0

Accepted Solution

Official Solution

International Day Pass on iPhone set up as a Hot Spot for access by iPad

I will soon be traveling (in Italy, to be exact), and just set up my iPhone with the International Day Pass. Now let's presume that while traveling, I set up my iPhone as a hot spot, and connect to it via WiFi from my iPad.  If I then either make a voice call or make a FaceTime call back home,

Questions

119

2

0

Accepted Solution

Official Solution

Combining individuals plans to Family’s plan

I recently upgraded my phone to an iPhone 14 and my mother has a iPhone 13. We both are under the same account but we have separate plans. Both of our plans are the same (AT&T unlimited Starter plan). I Plan to add my fiancé to our account and wanted to know if it is possible to combine all 3 li

Questions

118

3

0

Accepted Solution

Official Solution

ghosting emails; error 0x80042110 - can only get inbox emails on web server, not Outlook 16

I can only get my incoming emails on my ATT/Yahoo web server. they do not transfer to my Outlook 16 inbox.  I have confirmed my email account settings for POP3 and SMPT.  nothing works!  This has never happened before in last 6 years!  Please fix my ghosting email problem. 

Questions

115

16

0

Accepted Solution

Official Solution

AT&T Next Up

Hello, I am currently in the process of pre ordering the iPhone 15 and was wondering how it would put with AT&T next up. As I currently have 50% of my current device paid but still owe around $300, would the $300 be split into the next 36 months payment or will it be wiped as I’m purchasing a ne

Questions

105

2

0

Accepted Solution

Secure Family update September 2023

The new overhaul of the Secure Family app took away features rather than just enhancing what is already there. I have a young adult at home who will not install the companion app or the Secure Family app. No teenage or young adult wants to be tracked. The app used to allow the use of towers to give

Questions

101

7

Accepted Solution

AT&T, DirecTV, and Target bundle scam

They tried to scam me today. "AT&T" sent me a text message ,last day to get 50% off DirecTV". Called DirecTV (I thought) and the person that answered offered me $140 a month fixed for 2 years and two free movie channels to boot. I had to pay 3 months in advance, $420 via a Target credit card or

Questions

100

11

0

Accepted Solution

BYOD

Is there still a waiting period for new customers. The only reason i switched from Verizon to AT&T was the Iphone deal is way better. and the service is top notch. I hope i didnt switch over just to have to wait and then the promo expires.

Questions

99

12

0

Accepted Solution

Official Solution

Carrier Unlock

I bought my phone from someone else, but it has been locked. What should I do? It is in arrears after checking

Questions

96

1

0

Accepted Solution

Official Solution

I do not receive emails from an address that worked last week

I have checked blocked email addresses - not there. I have checked spam not there. The sender says it looked ok on their end and it was sent. I still do not have it

Questions

91

1

0

Accepted Solution

Missed fiber appointment to bury line currently taped across our street.

It would seem at a minimum communicating with the customer would be a priority. I watched the crew pull up and look at the road then drive off without doing anything. I suspect they were under the impression that they only had to bury the line in my yard and discovered they had to find a way to run

Questions

88

2

0

Accepted Solution

Will AT&T Cell Boosters solve issues with SMS/MMS messaging not solved with Wifi-C

Would the AT&T Cell Booster Pro (femtocell) device provide a solution for the following scenario using an iPhone 14 Pro over the AT&T network: Weak to no AT&T cell signal (1 bar at approx. -110 to -120 dBm) Strong AT&T fiber 1Gb internet connection and 300-500Mb Wi-Fi distributed

Questions

88

14

0

Accepted Solution

Official Solution

Paying my bill

I have $30 credited on my account can we take that and use it towards my bill and I pay the remaining balance

Questions

88

1

0

Accepted Solution

Canada Roaming in Oklahoma?

Hi, why would i be using canada roaming while in the panhadle of oklahoma? Also i am on the unlimited plan and keep getting warnings that i have used a crazy amount of data. After pulling my records I show only using 4 gigs of data for the entire month but att says I have used 36. How can this be?

Questions

86

5

0

Accepted Solution

Official Solution

Can I trade-in a phone I just got and haven't opened for a different one?

My dad wanted to surprise me with an upgrade, but he doesn't know the difference between a lot of different phone names. I wanted the S23 Ultra Samsung but he got me the S21 FE because he assumed it was basically the same thing. It's only been a few days since he ordered it and it arrived. Is there

Questions

83

1

0

Accepted Solution

Official Solution

Video Management

I have the best data plan ATT offers, however I receive errors when I try to go to my data usage to turn off the Video Management settings. I want to utilize the 4K streaming that I pay for. It's really frustrating getting passed around Everytime I call ATT, and never resolving the issue...

Questions

81

1

0

Accepted Solution

Phone order still says in process after a week

i am a new customer and i order my phone a week ago and it has not came in yet. the phone was in stock so i don't understand what the hold up is. is this how your customer service usually works? Not a fan so far as a new customer.

Questions

79

4

0

Accepted Solution

Official Solution

I want to activate my eSIM before getting US

Hi, two of my friends went to US first and bought ATT plan for five people and I was told I could get physical SIM or eSIM. I want to use my cell phone right away after arriving states. So, I am wondering if it is okay to activate eSIM in Korea and use the eSIM later in states. My phone is iphone.&

Questions

78

2

Accepted Solution

Some notes saved to Yahoo ATT email account disappeared today

Today many of my husband's notes disappeared from his iPhone notes app where he enters and retrieves them. They are backed up through his Yahoo ATT email account but are missing from there as well. They were there yesterday.  Apple states it's an issue with Yahoo.  AT&T support could

Questions

78

1

Accepted Solution

Official Solution

Hotspot on my ipad

Can’t get hotspot to work…and it’s been working for months. Now, nothing. What’s gone wrong?

Questions

76

9

0

Not finding what you're looking for?