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WiFi Calling - stop notifications

HELP! We got new AT&T Samsung S24+ phones. We had WiFi calling on but were having a lot of issues with phone calls, so we turned it off. Ever since, now we keep getting notifications that WiFi calling needs to be connected. And yes, I checked... we have Wifi phone calling turned OFF. I have gone

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55

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Formal Complaint Regarding Poor Service and False Promises

Subject: Formal Complaint Regarding Poor Service and False Promises Dear AT&T Customer Service Social Media Team,  I am writing to express my dissatisfaction and frustration with the service I received from AT&T, specifically at the Costco kiosk located in Honolulu. Hawaii On November 22, I visited

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53

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Payment Notifications

Can I get Autopay to automatically send payment notifications for each month.

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49

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Trying to unlock phone-too many attempts please wait 24 hours

I tried unlocking a phone I received from a friend at work. I submitted the request through my email because I don't have a current account. I received the email that it was pending and to confirm my request through the email link. I did that and then waited 24 hours. Then AT&T sent me another e

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48

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AT&T charging me monthly even if Im not using the account at all

I get my account in August 2022 and I'd been using it fairly with no due payments. I wasn't on a contract. I left the US and I'm not coming back but suddenly I discovered that my past due payment today is 324$. How so? Is there a way I can stop this charging and not to pay for a service I'm not usin

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47

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San Juan and St Thomas Question

I will be on a cruise next week. Will I incur additional charges using phone in San Juan and St Thomas?

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46

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DVR Only records 2 programs

My DVR is only allowing me to record 2 shows at a time when it should do 4. It shows a conflict and makes me chose 2 of the 3 or 4 shows I have selected. How do I fix this so I can record all 4 shows

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44

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Not getting 5G phone shows as unknown

I have a Galaxy Z Flip3 5G. I had trouble with it a couple of months ago and they sent a replacement, replacement did not work correctly to they sent another. Since then I have not been able to get 5G signals plus it does not show up under mobile networks. I also notice my phone shows up as unknown

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43

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How do I contact the CEO? Is there an email?

I have tried handling a fraudulent att account multiple times with no luck. Everyone I speak to has no concern with my issues. So I would like to email someone who matters.

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41

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Closed

Renewal of Long distance line contract

My business contract for a long distance line expired a couple of months ago and I've tried renewing it by calling a plethora of numbers that ultimately leads to me not getting anywhere. My bill went up drastically and is almost not even worth having compared to the price we used to have on the cont

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40

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Office of the President

Good morning, Is the office of the President a legitimate thing? Short back story, I filed a complaint with the BBB for a situation that tool place at an AT&T store. Short after, I was called and emailed by a (redacted) from the office of the President. Everything seemed legit but as time went

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38

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Returned Phone Not Credited

I returned a phone under the 30 day return policy. You guys have the tracking number, I have the receipt from USPS , Pitney Bowes got took over the return as the return agent and it was returned to Fort Worth Texas . I need my account credited for the phone and refundes the tax minus restocking fee

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37

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My internet plan just increased randomly.

So since March of 2020 I've been paying $5 a month for the Internet Basic 3 wifi plan. Well in January I was charged $60 for no apparent reason. I didn't notice the change until February 4th when the internet was suspended. I checked my billing and it said that I had to pay $120 to get the internet

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36

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Can Samsung SmartSwitch Be Installed on a New Phone without a SIM?

I have a Samsung J727A. I just bought a Samsung S25G at BestBuy.  I paid full price because I didn't want to be on contract.  The salesman told me that the new S25G doesn't come with a SIM (I guess because it is unlocked), and all I had to do was move the SIM from the old J727A t the new

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35

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Suspected Scam

How do I send securely a Screenshot of an email I received about an payment refused with a link to follow nand looks like it came from AT&T? I DO NOT OPEN EMAIL LINKS!

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35

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Samsung S22 wifi calling provisioning failed error

I have a Samsung Galaxy S22 and cannot get the wifi calling to work. I have restarted my phone numerous times, and tried to enable wifi calling numerous times.  Every single time, I receive an error message that states "Provisioning failed. Please try again later." I have even tried to activa

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35

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Call from France with subsequent billing

I have an AT&T family plan, and one of the cell phones is for my 99 year old mother. She received a phone call from a France number 336-725-44697 (1 minute) and over the next 3 hours, she supposedly made 3 phone calls of 1 or 2 minutes to the same phone number at a cost of $3.00 each plus taxes

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34

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Charges

I have been over 4 months late paying my bill. I was on the ACP service. I have been trying for several months to clear up this matter Please show me whee it states in my contract that you can keep charing me? I obviously cannot afford $70. just for internet . I have had service with ATT ACP since 2

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34

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Replacing a broken EL52203 with a new Model of the same kind

My AT&A phone fell n the floor and no longer works  Not just the phone, but the base as well need to be replaced.  If I get the same model can I just plug it in after charging the battery?

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Att smart WiFi extender

I needed to improve my daughter’s WiFi signal for her room. It’s the farthest from the base unit. while setting the device up, it basically required me to set it up across the room from the base unit. how can I make this work? As of now it’s useless. thank you.

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