Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (279)

Views

Accepted Solution

Official Solution

HBOMax conversion to MAX

Still trying to find out if we are keeping 4K/ATmos streaming on out AT&T/MAX accounts? Since there are now 3 tiers of MAX Ad-supported Ad-Free (1080P) Ultimate (4K/Atmos) When i log in to my MAX account, it shows (AD-Free)

Questions

1.6K

47

0

Accepted Solution

Official Solution

How to cancel service?

Already send the modem on feb and moved out, but still have charges on my bill for 200 dollars, anyone can help cancel this service, phoned them many times, no one can cancel it,

Questions

1.5K

4

0

Accepted Solution

Official Solution

No dial tone

No dial tone

Questions

565

5

0

Accepted Solution

Official Solution

Closed

Service outage for seven days now. Unacceptable

When is my service going to be back on. It has been six days no land line and no internet, this is a business account and we depend heavily on our services. Your company has offered no help and everyday your service is out we are loosing thousands of dollars in revenue.   Please help 

Questions

425

1

0

Accepted Solution

Official Solution

can i cancel my land line service

simple ?

Questions

340

2

0

Accepted Solution

Official Solution

stolen cell phones

I am a business owner. Three business cell phones were stolen.  AT&T says they can only suspend the phones for 90 days.  After which they will be reactivated.  They are STOLEN.

Questions

315

3

0

Accepted Solution

Official Solution

Unlocking new device

I bought a new device and I added my own SIM card I don't have a AT&t account but I'm trying to get my device unlocked I can't get in touch with no one I'll call and I'll call the customer service number but since I don't have a phone number with AT&t I can't get no help and I need help

Questions

248

2

0

Accepted Solution

Will my AT&T plan work in Puerto Rico?

I have the AT&T Unlimited Starter Plan which states that I should be able to "enjoy unlimited talk, text, and data use in and between Mexico & Canada." Does this mean that I will be able to talk, text, and use data while in Puerto Rico?

Questions

234

2

0

Accepted Solution

Official Solution

AT&T Cell Phone Booster

Hi, I am on move always and stays in remote areas but most of the places have good WiFi connection and very poor cell connectivity. Is AT&T 4G Cell Phone Booster can be used anywhere with a active WiFi connection in the United States? I pretty much wants to use it in move wherever I am staying.

Questions

198

9

0

Accepted Solution

Official Solution

Old email address recovery

Several years ago I set up an Att.net email account for my mother in law. Since then she is in memory care facility and does not remember the address. I need to recover her Att.net email address for government paperwork. Please help.

Questions

155

1

0

Accepted Solution

Official Solution

At&T abandoning bellsouth.net domain...sending affected customers the middle finger

I have spent multiple hours on the phone with AT&T in an effort to resolve an issue with an email address I have had for more than 20 years. Someone at HQ decided to obsolete this domain - and probably others like it - without any options available for recovery, thereby screwing over people who

Questions

144

4

0

Accepted Solution

Official Solution

BGW320-500 router to eero 6 pro

Have seen several tips on this. All I did was turn off the internal WiFi, then connected the eero system with no issue. Is there a need for the IP pass through? Am I missing out on something?

Questions

143

5

0

Accepted Solution

Official Solution

Locked out of Subaccount and can't access email or change password

My wife forgot her password and did not set up any of the backdoors (phone number or alternate email account). I see there is a password change feature in the managing sub accounts section of the master account that I have access to but it looks like you need the sub account password to change it.

Questions

138

5

0

Accepted Solution

Official Solution

Where do you mail the modem after cancelling account

I have been redirected to the "Find out how to return" page, but it doesn't give me and address to mail the equipment. Where do I find this information?

Questions

137

7

0

Accepted Solution

Official Solution

Iphone carrier unlock

Hi . Can someone guide me how can I remove sim restriction on my iphone 14

Questions

121

1

0

Accepted Solution

Official Solution

I want to get off my AT&T family plan and start a new line!

I want to get off of our family plan, but the primary account holder and I are not in contact. LIKE AT ALL. How do I get off and get my own line? Also will I be able to keep the same phone, and start the new line?

Questions

120

2

0

Accepted Solution

Official Solution

Why is it taking more than 3 weeks to repair a supply cable?

Internet went down on April 16 and still no word on when this will be repaired. Calls to support have only identified the problem as a cut fibre optic cable supplying the complex, but no news on when the repair will be completed. AT&T can do better.

Questions

116

4

0

Accepted Solution

Official Solution

Unlock an ATT Android Phone

I bought a phone that was supposed to be unlocked by ATT, but still appears locked. Who from ATT do I need to contact to get it unlocked?

Questions

115

3

0

Accepted Solution

Official Solution

Was able to login to my sbcglobal email account and now I can't. Help!

Hello - I'm having a heck of a time trying to get into my legacy sbcglobal email account and surprise, surprise, there's no live person to ask. This is an old account I seldom use (yes, this is the first problem). For some reason I now get the screen that says I've reached the limit of unsuccessful

Questions

115

1

0

Accepted Solution

Official Solution

Sim swap

Can I swap my sim card into a different phone and continue to pay off my other one without any effects to my account?

Questions

113

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.