Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (20)

Views

Accepted Solution

Official Solution

Phone lock

My phone got robbed and I needed to block it. We rang yesterday when in work and activated a new sim but the phone still seems to be operational. As it is the weekend i can't get my phone to ring at&t so need to do this online. IS there someone I can contact ?

Questions

 • Apple

87

2

0

Accepted Solution

Official Solution

Cannot make single installment plan payment

I recently did a transfer of billing responsibility with my parents. According to them, they made sure to select transfer the device installment plan to me. However, when I go to pay the monthly installment on the phone, it does not give me any options other than paying off the phone entirely. I jus

Questions

 • Apple

72

4

0

Accepted Solution

Official Solution

can my parents see permanently deleted messages on my iPhone, even if the messages are permanently gone?

my dad says he can see everything that happens on my phone, so can he permanently deleted conversations? can he see photos as well? we're on a family plan.

Questions

 • Apple

71

2

0

Accepted Solution

Official Solution

unlock AT&T phone that still owes a balance

Bought an iPhone 13 pro on a local classifieds website, the device took my t-mobile sim card and showed service. Only after when I went home did I realize that it is locked under an AT&T sim card as there is still a balance/installment due on the AT&T account. Reached out to the seller, but

Questions

 • Apple

66

1

0

Accepted Solution

Official Solution

Unlock Iphone

I just recently upgraded my Iphone and because of trade-in Indon't have to pay for it, cause the trade-in value of my previous phone was at $1000. So when I applied for trade-in I saw that I don't have to pay any amount except for the tax. I just to ask when will be able to request for unlock??

Questions

 • Apple

66

3

0

Accepted Solution

Official Solution

Interference on calls

Most of the time when making or receiving calls in our house there is a lot of interference, static, on the line to the point that I or the person on the other end cannot understand what each other are trying to say. I have rebooted my phone several times with no results. My wife and I have an iPhon

Questions

 • Apple

62

3

0

Accepted Solution

Can't Reach Anybody & Didn't Receive Any Calls Back.

In October one of my Airpods was stolen. I tried asking the person who sold me the phone if AT&T would replace it, he told me that since there was no insurance on the Airpods I couldn't get them replaced. So, I then attempted twice to go through the myAT&T app and get some additional informa

Questions

 • Apple

55

22

0

Accepted Solution

Official Solution

Iphone 14

I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iphone 14. Right now the only option available is AT&T.

Questions

 • Apple

43

3

0

Accepted Solution

Official Solution

Wireless account access

Customer Service, chat and in store can't help so far... I got a new IPad with wireless service through Costco. They set up a temporary pass code to access my account. (No idea what it is) I tried to reset it, but the AT&T site wants to text you a temporary code....yeah, how when it's an I

Questions

 • Apple

38

1

0

Accepted Solution

ATT is charging my husband $3/minute for international calls using WhatsApp.

My husband has relatives in several foreign countries and has used WhatsApp with no problem until switching to att. Now att is charging him $3 a minute under "international calling".

Questions

 • Apple

37

2

0

Accepted Solution

Using an eSim from local carrier in India on an iPhone 14 Pro Max that is under contract

Hello, Are we able to add a local eSim in India (from Airtel etc.) on a locked iPhone 14 (any model)? When i say locked = bought under installment plan. Any inputs would be very helpful. Thanks!

Questions

 • Apple

33

2

0

Accepted Solution

Official Solution

blacklisted iphone 13

hi i bought an iPhone 13 pro max and found it blacklisted. is there any way to get it removed from blacklist.

Questions

 • Apple

27

1

0

Accepted Solution

iPhone 10 January 2023 update caused a device malfunction

Did anyone else experience an issue where their device (post-update) would not get past the flashing apple icon? We attempted to force a new updated, but no luck; and we attempted to factory restore the device and that did not work either. We, therefore, had to pay $60 to get the media off the devic

Questions

 • Apple

26

1

0

Accepted Solution

Official Solution

thank att employee

I was at att store employee went well and beyond to help me and my dad I dont know her first name just last name and att location I would like to thank her let her manager know what a great help she was att located in valley plaza mall Bakersfield,she helped us for over 3 hours and was also still he

Questions

 • Apple

24

1

0

Accepted Solution

Can’t find a wireless account

I want to use my AT&T account to cart an iPhone but whenever I want to checkout, it’s showing a page of can’t find my wireless Account for ID. Have an account associated with a different ID? Try using that ID to sign in. please what’s the solution to this because I need a phone right away

Questions

 • Apple

20

2

0

Accepted Solution

Official Solution

Why does my iPhone lock up?

Why does my iPhone lock up and say SOS? I have to hard restart it to get it running again.

Questions

 • Apple

19

1

0

Accepted Solution

Official Solution

Active armor identification protection

Why can’t I change what email or phone number in active armor app

Questions

 • Apple

19

1

0

Accepted Solution

Playing music from streaming service error free

Music skips. But only in Napster.  Downloaded songs to phone and still can’t make it through a song. Anybody suffer from this?  Is there a cure?

Questions

 • Apple

18

1

0

Accepted Solution

No pueden verificar mi crédito o por alguna razón no pasa

Soy nuevo y quería sacar un teléfono y me pidieron mis identificación y mi itin, al principio lo hice en línea pero me lo cancelaron por que no están seguros de que sea yo el que esté haciendo la compra. Le intente 3 veces más pensando que es un error pero no, entonces fui a la tienda a preguntar po

Questions

 • Apple

18

1

0

Accepted Solution

How to enable HotSpot for iPhone

Hotspot or Tethering is disabled on one of my lines. How do I enable it? Apple iPhone 11 AT&T Business Unlimited Plus Multi-Line Plan All other phones have HotSpot enabled.

Questions

 • Apple

17

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.