Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (21)

Views

Accepted Solution

Official Solution

ethernet-connected device allocation shows pending

ethernet-connected device allocation shows pending, device requires static connection

Questions

 • AT&T Fiber Equipment

119

3

0

Accepted Solution

UVerse and Internet Equipment

I would like to end my UVerse subscription to cut costs. I would also like to keep my ATT Fiber Internet connection. What ATT equipment will I need to keep and what ATT equipment should I replace to start streaming to my Samsung smart TV?

Questions

 • AT&T Fiber Equipment

112

19

0

Accepted Solution

DSL to fiber

I am continually bombarded with offers to upgrade to Fiber from my DSL line, calls, letters, emails. I have talked with linemen nearby, people nearby that work for Att and they all say it’s not available. Even their website says it’s not available. Only their reps tell me it is and I’m concerned the

Questions

 • AT&T Fiber Ordering

77

7

0

Accepted Solution

Fiber Internet

Can someone at ATT, other than customer service just giving me a scripted answer, explain to me why I cannot get Fiber at my address? Thanks!

Questions

 • AT&T Fiber Ordering

71

7

0

Accepted Solution

something was changed on BGW320-500 lan nor wifi workin

i have 2 gb fiber optic to BGW320 -500. something got changed in advanced settings and it was restarted. now my ps5,connected with eyhernet cable not working nor is wifi fo ringdoorbell and other devices? help please

Questions

 • AT&T Fiber Equipment

63

8

Accepted Solution

New fiber internet user / no access to profile, email, billing . . .

New ATT fiber Internet last week. Since then, you name it and I'm unable to do it on the ATT website. Today I received email notice of my first bill. Naturally, I went to the website to view the bill. Under "My ATT" I clicked on "See my bill." A black overlay appears, with the ATT logo and progress

Questions

 • AT&T Fiber Account

63

10

0

Accepted Solution

Can I use Wi-Fi 6 router?

So, I have had AT&T Fiber internet for at least 3 years. I don't really have any issues with it. I am hard wired to my desktop PC, but wi-fi for everything else. Now that I removed U-verse from my home, I depend solely on "Streaming" for my TVs and other media. My Modem/Router is the BWG210 from

Questions

 • AT&T Fiber Equipment

62

5

0

Accepted Solution

Fiber outside to inside home

I upgraded from ATT Fiber 1000 to 5000.  I used to have the BGW210 in my house and that white ONT box outside in the communication enclosure. Now they've replaced it with BGW320-500 but put that outside directly connecting the fiber to the SFP port on the BGW-320. My worry is this big BGW320

Questions

 • AT&T Fiber Installation

60

4

0

Accepted Solution

ATT Fiber Internet Only Strong Right by the Equipment -Fair & Weak elsewhere

We are new AT&T fiber customers with the 300 plan. Our home is new and we have a 'data' closet with our equipment. Our wifi signal is only strong in the ten feet surrounding the equipment, even when I pull it out into the hallway. But who wants equipment as a trip hazard?? I say 'equipment be

Questions

 • AT&T Fiber Equipment

59

8

0

Accepted Solution

Fiber

I had an at&t worker call me and say that I was scheduled to be disconnected if I don't have fiber installed. So, are they really disconnecting people who don't have fiber or is he just trying to get me to switch?

Questions

 • AT&T Fiber Installation

47

1

0

Accepted Solution

Change address after install -- requires speed downgrade?

Hi folks, I recently moved into a new construction home with a brand new address. The original lot (+address) was split into two, and given two new addresses. When I tried to get AT&T Fiber set up, the new address only showed a 768kbps connection, while the old one showed 1Gig Fiber. The AT&a

Questions

 • AT&T Fiber Account

46

5

0

Accepted Solution

WiFi 6e

I currently have the BGW320-505 for Wifi 6. Does AT&T plan to have a device for WiFi 6e and, if so, what is the timeline for this?

Questions

 • AT&T Fiber Equipment

40

3

Accepted Solution

Virus Protection

How come I am not able to download the virus program for my computer... I have windows 7

Questions

 • AT&T Fiber Account

38

2

0

Accepted Solution

fiber box needs to be removed from sidewalk

Hi! We are building a house and we need to remove the AT&T box that is on the sidewalk so we can cement it. Is there any proper procedure for that or a number we can call? Thanks

Questions

 • AT&T Fiber Equipment

37

9

0

Accepted Solution

Cannot reach particular website when connected to AT&T Wi-Fi

Neither Laptop, phone, nor tablet can reach a specific website when they are connected to my AT&T Fiber network at home. This just started Thursday 2023-02-02.Observations:1. All three devices reach the site perfectly when taken to work, coffee shop, etc.2. Laptop and tablet reach site just fine

Questions

 • AT&T Fiber Account

36

11

0

Accepted Solution

IPv6

Is it worth enabling IPv6 on your router?

Questions

 • AT&T Fiber Account

35

3

0

Accepted Solution

Fiber Optic question

Is ATT modem Cat 6 wi-fi and does it handle quad band as well as tri-band?

Questions

 • AT&T Fiber Equipment

33

1

0

Accepted Solution

Order Of Operation to set up Passthrough for mesh system

Forgive me for I am ignorant...but I bought a TP-Link 2 pod(total) mesh system and have the ATT supplied BGW210-700 router/modem with Fiber connection. I am seeing different site that offer install tutorials but it feels like they think I know more than I know. My first question that seems to get

Questions

 • AT&T Fiber Equipment

33

11

0

Accepted Solution

ATT Fiber modem/router - will it support bridging or pass-through mode

Will the new ATT Fiber modem/router I should receive with my upgrade to ATT Fiber service on 2/2023 support bridging mode so I can use my own network hardware? I know some ISPs lock down modem/routers to limit what the end-user can  have access to in the device software.  Thanks for any

Questions

 • AT&T Fiber Equipment

32

1

0

Accepted Solution

Receipt of potential scam call said to be ATT Support,

I have received a suspicious phone call wanting me to enter a Customer ID on my computer to see who is attempting to use my att.net account to access porn sites and potentially making purchases under my name. The phone number involved is 509-776-6014 and is supposed to be located in Portland, Oregon

Questions

 • AT&T Fiber Equipment

29

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.