How do i make a complaint about ATT customer service? The first person i talked to stated fiber installation was just a tech installing a "box" in the home. Tech appt gets cancelled by "the system", i make another appt and then no one shows up i didnt even receive a call saying they would be late. I

After numerous short-term outages and several custormer service reps, tech on the phone recommended that I replace my BGW320-500 gateway. New gateway arrived next AM. Circumstances led to a one-week delay before swapping out the gateways. New gateway arrived with detailed instructions for returning

Hello. Someone/something is constantly pinging our modem from various IP addresses and trying various ports. The router is blocking everything (so far) so that is good. So far just today from 6:15 AM through 3 PM I see well over 1100 attempts to gain access to our network. Here are couple of

How do I get AT&T to fix damage ? There was new construction down the street and AT&T construction and engineering damage 3 yards for new construction. 1. drive across my white driveway leak oil and red dirty . Needs to be power washed  2. Dug up grass and just layed pine straw . Gras

Yesterday, my Nest Router was connected to the Gateway and life was good. I disconnected the nest router from the ATT modem and plugged it into a TMobile modem. I changed all kinds of settings in Google Home (following directions from T-Mobile, trying to get a static IP in order for HULU live to wo

We have a pave 5268ac with a ONT with fiber jack. Phone support mailed a BGW320 to replace it since it has been having issues. The fiber line runs to the top then terminates in a port then connects fo the PON port. Then the ethernet runs to the modem. Can I disconnect the black fiber cable and r

Outage has Been taken over 2days ‘ anther internet provider nEver make this happen! Only Att !

Hello I ordered from AT&T yesterday "a block of static IP addresses". The order is marked in my account as completed, but I have not received any information as to how to proceed.

Have been waiting since I moved into my home 2 years ago for att fiber to come to my area and am trying to find out when and if they have any plans to pursue installing it in my neighborhood as I’m losing hoping I’m having better internet than what Xfinity has to offer. I currently can only get att

I don't have the email that set up this account so I can't log in We need and Invoice of the total outstanding Balance we owe so we can pay it. How do I get in contact with someone?

We had a technician come up to our house and install copper internet(which is extremely slow, can't even watch TV). He told us our neighbor had fiber and they could just run a line. he told us he was busy, though and he couldn't do it that day. Long story short, I have been on the phone with AT&

So i have 5 static ip address from ATT and want to know if its possible put the ATT router in IP Passthrough mode and then set each of my two routers (ATT LAN 1 and LAN 2) with the static ip address that i was given by att The reason for this is so my home router can my office router can be truly

Does anyone have any tips and tricks to pulling this fiber box face plate off? I haven’t been able to reach anyone at AT&T that knows what they are talking about and they keep trying to charge me a $149 service fee.  I’m trying to paint and wallpaper the wall and just need to temporarily

I have been looking for the link where I can generate a code to refer someone for home internet, anyone know what link is? Thank you

Every time I try to log into the McAfee Security Suite download page I get this error message: Incorrect user ID or password. Try again. Care code: 201 [LU100] Can you please fix the link or provide one that works?

I have my own domain name, so I have my own email server. The router supplied by AT&T (Pace model 5268AC) opens SMTP Server port 25 to send emails which I assigned to my server. I have no issues receiving emails via the appropriate port. I am unable to send emails. I'm quite confident my configu

I have put the GW in a different subnet from the X60 and turned off wifi on the GW. I put the X60 into DMZplus mode and saved it.  Firewall status shows X60 in custom mode with public IP address.  I reboot the GW and look back into the Firewall Applications, status shows Default mode and