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Need to obtain old phone records

I have been trying to obtain text and call log from past that are no longer available online. I cannot seem to find out how to request this. I understand I will need to pay but no one can seem to help me.

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141

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Don't want the $ of my newly purchased iPhone 14Pro & iPad ...

I knew I'd need to go through one billing cycle (paid on the 21st of each month) w the added charges of my newly purchased iPhone 14Pro w new iPad--and so, my Mar summary and bill can be accessed to see that the charges reflect these 2 purchases. I can't locate anywhere on the site where I can pay

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114

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International Day Pass Use from the US to another country

AT&T's website states the following: Unlimited talk applies to calls to the U.S., or within and between International Day Pass countries. Long distance rates apply to all other calls. I made a call to St. Kitts from the US and was charged $51 for 17 minutes. Would a call from the US to ano

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98

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Home experts fraud

2023 and having same issue home expert esteban Navarro came to our house and promise a bunch of stuff  that weren’t applied !! Trade in that he never picked up and time expired, fake lines, had us switching from t-mobile which I strongly regret we had a bill in March of $1600 they seem no to b

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82

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Death of a customer

I am the Executor of my friend's estate and need to cancel/close out his ATT Pre-Paid card that charges monthly to his credit card.   I do not have a password to his account but I have his name of course.

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80

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AT&T Fraud Claim - continuously denied with no explanation

​​I am a long time AT&T customer and US Army Veteran dealing with a relatively sophisticated fraud claim that AT&T has been no help resolving. Specifically, a criminal pretending to by my wife walked into an authorized AT&T retailer and purchased a new iPhone on my account using a new in

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75

9

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Name used to register new number

I received a phone call this morning, the caller claimed to be AT&T employee and gave me his information (Mark, employee ID: 915646) They claimed that a new number 626 757 9359 was registered under my name on Mar 1, 2023, and it was then used to send scams. What was concerning is that they k

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72

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Closed

Upgraded to S23 with pre-order $1000 credit offer, but only getting $800?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

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65

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Will I lose my Mobile discount if I apply for ACP for Internet?

I currently have 300mb ATT Fiber and am on the discounted ATT Starter Phone plan i'm wondering if adding ACP to receive a discount on my internet would effect my phone plan at all

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61

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Transfer phone number

Right now I have straight talk and thinking about switching to AT&T, but first I would like to know if I can transfer my current phone number

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39

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att international day pass

very terrible service. Nathan ( Supervisor) in service denied to listen to and was not supportive at all. Terrible service. ATT charged me $100 for International service and there was hardly any service overseas. Hope ATT improves service and refund my money.

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37

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Cancel service for incapacitated hospice patient using POA

I have Power Of Attorney for a person who is in incapacitated and has been moved to an in-patient hospice facility. An ATT bill is being drafted via her debit card each month.  I am trying to determine how to cancel these ATT services as she is no longer using them.  I do not know her ATT

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37

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Trade-in Phone Never Received by ATT

​​I bought an Apple 14 Pro Max in November of 2022 that with a trade-in, an Apple 11 in perfect condition that would have brought in an $800 credit for new phone.  ​​ ​​The return box was included in the box with the new phone, which was unusual, since I've had to wait a week or so to get th

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35

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See text messages

Look at text messages on a phone that’s on my account

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35

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In-home experts scam

The short version is ATT in-home expert came to our home and gave us a very good deal in September, but later ATT charged me $60-80/monthly more than he promised. When I contacted them, they claimed I misunderstood the deal given by in-home expert while I claim the opposite. When I checked the inter

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32

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What is data transfer on monthly bill?

I have numerous line items labeled "data transfer". What is this? On my sons bill "data" is labeled "data" and he is a teenager on the phone much more than I am.  Is there a difference?

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32

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How do I add other devices to Add-on Security purchase (4)?

Purchased Advantage Security Add-on that covers (4) devices. How do I add to other devices without being charged again?

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29

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I still don't have any paperwork

I bought a Samsung chromebook a couple of weeks ago downtown nashville have asked the salesman,,AT and T over and over and over and over for the paperwork on my chromebook Samsung . I AM BEING IGNORED>>TOLD I WILL GET A BILL THRU BILL>>I ASKED TO HAVE SOMETHING IN WRITING>>YOUR CO

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28

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Accidentally sent credit card billpay to AT&T

I accidentally bill payed a lot of money to AT&T and am trying how to get that money back into my account. Has anyone else had that problem, how did you fix it. I googled the problem and apparently is really hard to get AT&T to give you back the money you accidentally sent them :(

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28

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Account Member Deceased

Does anyone have an actual mailing address where I can send a death certificate and receive some billing consideration since I've been paying for their phone even tho not used? Everything for contact seems to be a phone call or chat and I can't do that, so I'd like to write a letter.

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28

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