Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (51)

Views
Selected Views

Accepted Solution

Official Solution

Unable to recover my phone and/or my phone number.

My phone was lost on May 23, 2024, at the DFW Airport. All steps to report, register, contact, and visitation instructions have been met "daily" since May 25, 2024. I own my own business and have been suffering full circle from poor unprofessional service, trying to achieve a positive result. My pho

Questions

157

21

0

Accepted Solution

Official Solution

Roaming in Canada

I turned on my roaming options and will i be billed with charges and international calls as well? I called att and they told me i will not be charged. Is this true?

Questions

133

2

0

Accepted Solution

Official Solution

Whatsup

Are messages sent on whatsup going to show on my AT&T bill?

Questions

124

4

0

Accepted Solution

Official Solution

Upgrade

I am trying to upgrade my devices and it is stating that “something went wrong please call” the issue is that I do not want to call and talk to anyone I want to convenience of being able to handle business online without having to speak to customer service. What is the issue

Questions

112

3

0

Accepted Solution

Internet fiber out again

This is the third time in 3 months the internet outage occurred in zip code 75232. why does this keep happening? It’s the weekend and no internet!  App says it should be restored by 3:00 pm.  Last time the time got moved until it was 3 days later!

Questions

67

2

0

Accepted Solution

Official Solution

SBCGLOBAL MAIL NOTICE

We have received several email messages from AT&T on 6/16 & 6/17 asking us to do as follows: 1)  Upgrade Our Account Now from [email scrubbed]       - All old versions of the mailbox will be closed on 6/18/2024.  AT&T records indicate that our AT&T Yahoo mail account has not been upgraded to the    

Questions

65

2

0

Accepted Solution

AT&T BWG320-500 with TP-Link ER605 router

Hi There I know this question has been discussed over & over but I just moved and now have AT&T fiber. I have a TP-Link 605 router, Omada OC200 controller & and smart switch. Previous provider was Spectrum cable and everything worked great. Since moving I am on my 3rd AT&T modem and

Questions

61

9

0

Accepted Solution

Unable to loin to email or reset password

I see several people have the same issue as I. So what's up with email? Long time account, 25+ years, bellsouth.net address. Says bad password. I went to reset and it said (new) password might be compromised. Chose another new password. It allowed to click continue, but then just hung and spun fore

Questions

59

7

0

Accepted Solution

Unlocking for international travel

I am going to be traveling to the eu and last time I was there I dident have a locked phone and I used a local sim from the country and I read that some carriers unlock phones temporarily for traveling and I wanted to see if this is true for ATT and how long the process takes

Questions

55

2

0

Accepted Solution

Closed

I bought the gateway when I had AT&T internet service, why am I asked to return the equipment when I cancel the service?

I bought an AT&T gateway and paid for it in full because I did not want to pay $10/month equipment fee. Now I decide to change my internet provider. AT&T is asking me to return the gateway that I paid for. Do I need to return it? Why can't AT&T see the record?

Questions

46

15

0

Accepted Solution

Can't log into email at Currently.com

I go to Currently.com, click on "Mail" and a new browser window opens and displays "Logout Successful" and "signin.att.com/Dynamic" alternately. The "Logout Successful" lasts for 6 - 8 seconds but the second message just flashes for maybe a tenth of a second. The same thing happens if I click on "Si

Questions

44

3

0

Accepted Solution

Official Solution

Closed

ATT WILL NOT UNLOCK PHONE

This is a business phone and we have unlocked all of our phones except for one. It keeps saying "Looks like the IMEI number you entered doesn’t match an AT&T device. Please check your IMEI number by dialing *#06# or look for the number under your device settings."  This was bought from an

Questions

43

1

0

Accepted Solution

How to unlock my device?

I've already requested AT&T to unlock my phone and they have authorized it (I have an Iphone 14). Even though I have followed the steps of backing up and then erasing my Iphone, then logging again in my apple account, on the settings the device still shows up with "sim locked". Contex: My phone

Questions

41

6

0

Accepted Solution

ASUS ZenWifi ET12 with ATT Fiber upgrade not going well

I'm trying to improve my internet speed and reach by upgrading my router with the ASUS Wireless ZenWifi ET12 Mesh system. I currently have ATT Fiber with a 2 GIG connection but I'm mostly in the 150-250 Mbps range.  I have done the following and have got an internet connection but the speeds a

Questions

39

23

0

Accepted Solution

Prepaid customer upgrading from a phone with a physical SIM card to one that only accepts ESIM

I have a prepaid account for my child and recently upgraded the phone from an iphone XR to an iphone 14 (unlocked). The iphone 14 does not have a physical SIM card, it uses ESIM. How do I change the account over to the new phone without having to get a new phone number?

Questions

39

6

0

Accepted Solution

my.yahoo.com not working with Google Chrome anymore. Works with Microsoft Edge.

Long time user of My Yahoo email. Originally started with Prodigy.net. Got bought out multiple times. Was AT&T Yahoo. The current window does show "Currently from AT&T / My Yahoo! so they are all connected. I use Google Chrome as my browser. Yesterday I got logged out which happens every tw

Questions

37

4

0

Accepted Solution

Old detailed usage reports

Why can’t anyone at customer service provide detailed usage reports > 16 months old?

Questions

36

12

0

Accepted Solution

need legals contact info

i need to contact the legal department to serve a subpeona to get text transcripts between my number and another number on my phone going back numerous years for a custody trial, nobody at the brick and mortar stores as well as chart service are willing to provide me with that contact info, i have a

Questions

35

11

0

Accepted Solution

Official Solution

Possible Scam

I received a call on my AT&T android phone from 1-800-236-8544. The caller (he) informed me that there was a charge to my account from a different state and that my password had recently been changed.  I went online and logged in with my password so it seemed my password was not changed an

Questions

34

1

0

Accepted Solution

rude contractors

Two dude showed up with shovels in a beat up truck. They rang my door bell one time before just letting themselves in my back yard. I had warning signs posted for security dog. Luckily my dog was not back there at the time. I approached them in my property and males had no vest or could provide cred

Questions

33

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.