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How do I cancel?

I've been all over on the app and website and can't figure out how to cancel my account. Any ideas?

Questions

 • Troubleshoot

61

1

0

Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

Questions

 • Troubleshoot

38

6

0

Issue in connecting broadband

I got an email that "your broadband is not connected and it could be impacting the performance of the digital life." The instructions in the email do NOT apply to my bridge (attached photos) and when I call the number in the email, it connected me to sales. Please help

Questions

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57

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

 • Troubleshoot

55

3

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

 • Troubleshoot

52

1

0

Replace DLC battery

I'm not sure what the DLC battery is?

Questions

 • Troubleshoot

68

1

0

Accepted Solution

Official Solution

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password.

iPhone 12 IOS 15.1 could not load Digital Life app. White screen after input username/password. My login is correct as work on Website.

Questions

 • Troubleshoot

90

6

0

Door Lock screen is scratched

The screen that covers the key pad for the digital life door lock is scratched so bad, I cannot see the key pad. Can I get a replacement screen?

Questions

 • Troubleshoot

56

1

0

Digital life cameras no longer working

I just changed my internet provider. My digital life alarm system is still working after I moved the eternity cord from my old modem to my new modem.... but the digital life cameras are not working. How do I fix this? I keep getting this error.  "Your Digital Life Controller (DLC) is unable

Questions

 • Troubleshoot

64

1

0

Change of wifi

I am changing my home internet company. How do I reconnect my at&t alarm and cameras over to the new internet network? 

Questions

 • Troubleshoot

54

1

0

Need more Digital Life signs

We need more Digital Life signs since the old ones broken

Questions

 • Troubleshoot

48

1

0

Com munication error.

My Digital life system is giving me a communication error message

Questions

 • Troubleshoot

40

1

0

Can I turn the door chimes off or adjust the volume?

We just had a new panel installed and the chime when a door opens is too loud

Questions

 • Troubleshoot

49

1

0

Resetting pin code

I just purchased my home and it had the digital life complete set up in it. However the previous owner canceled the service several years ago and doesn't remember the pin number for the system. I want to keep the system as is but reset the pin to factory setting sort of speak. How and what shall I d

Questions

 • Troubleshoot

52

2

0

Yale door lock stuck

Our Yale door look is stuck and the door code does not unlock the door when using the app. I changed the batteries and this does not work when inputting the door lock code using the app or the door key pad the lock does not work and we just get some “chimes” from the door lock but the lock does

Questions

 • Troubleshoot

46

1

0

How to get back the Thermostat icon that disappeared from the Home Screen?

Thermostat icon has disappeared from my Home Screen how can I get it back to the front

Questions

 • Troubleshoot

29

2

0

How do I connect my wireless cameras?

I have wireless cameras how do I connect them to my att internet or can they be connected?

Questions

 • Troubleshoot

82

3

Low battery sms paused

Digital Life app shows that the low battery sms notification for our door lock is paused. There is no option to un-pause, and when trying to create a new program or notification, there is no option for a low battery sms for the door lock. How can we reactivate this notification?

Questions

 • Troubleshoot

19

2

0

Closed

NFL Sunday Ticket

Why is the screen pixelated? It is unwatchable. Everything else streams great!

Questions

 • Troubleshoot

27

1

0

Thermostat is not working

I have my target temperature set at 70 but its 80 degrees in the house. The unit will not kick on.  

Questions

 • Troubleshoot

27

7

0

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