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Prepaid account Disconnected, Auto pay continues

Prepaid account regarding 479-739-0114, Jim Collins, disconnected in Feburary because did not upgrade from 3g. I had auto pay & Att  continuing to take the payment  out of my bank account. Have spent hours with ATT and advise to go to bank & stop payment, with no refund, buy another phone & reactiva

Questions

 • Account & Usage

38

6

0

Alerts

How do I delete alerts I receive? There is a message that I've had sitting in my Alerts folder for 6 months that is not relevant to me, an offer I'm not eligible for and even after having opened it still shows in my main account page as having 1 Alert, like if you don't open an email and your email

Questions

 • Account & Usage

7

0

0

Cancel auto overseas

I am permanently out of the US and want to cancel my autopay. 1. I tried to call the international support (with my at&t phone number) but failed (+1.408.962.1025). 2. I also can not get my bank/credit card to block the charge. Do I have other options? Is it possible to have any represent

Questions

 • Account & Usage

16

1

0

Reduce my Prepaid monthly charges whilst I am travelling

I am currently on At&t prepaid.i am traveling in South East Asia and will not be using the service for next 2 months. How can i reduce my monthly prepaid bill to the minimum. I can login to my account the lowest monthly fee shows USD30 per month. Do I have an option to hold on to the number by

Questions

 • Account & Usage

23

3

0

Closed

Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Questions

 • Account & Usage

9

1

0

Having trouble trying to cancel autopay outside of the United States

I am currently out of the states and I have had multiple issues trying to cancel my prepaid autopay system. I tried logging into my account through both my number and email address, and it keeps telling me that the access has been denied.  Of course, I cannot receive any verification cod

Questions

 • Account & Usage

11

1

0

Irregular deactivation of Wireless Account

I was at one of AT&T stores last weekend addressing the issue that I had with my wireless account.Weeks ago, I received a text saying that I needed to upgrade my phone because AT&T's service would no longer work on my device as it supports the 3G. I called AT&T and one of the AT&T st

Questions

 • Account & Usage

20

2

0

Disconnected Prepaid Service

My account was disconnected on May 3, 2022 I’m assuming in regards to the phase out of the 3G service since everyone I’ve talked to thus far has only addressed that occurrence. I received no notice (meaning no warning text) prior to the disconnection. My service bill had just previously drafted and

Questions

 • Account & Usage

23

2

0

Horrible customer service leads to theft of $389.00 from the widow of an AT&T linesman!

I will try to keep this as succinct as possible, but I am so angry that there may be a ramble coming in regards to this issue! My mother is the 75 year old disabled widow of an AT&T linesman. My father worked out of the Norwalk,CT office for his entire phone work career. The reason I tell you t

Questions

 • Account & Usage

17

1

0

Accepted Solution

Finding Account number.

Where does one find their Account number?

Questions

 • Account & Usage

22

1

0

Why did AT&T charge my card/account 3 times and my service is still off?

So AT&T charged my account 3 times and when talking to the representative he kept telling me my card was being declined. Than said please hold while I transfer you to our specialist iit hung up on me.

Questions

 • Account & Usage

16

2

0

Account number & pin

Why can't I find out my account number and pin to apply for lifeline support?

Questions

 • Account & Usage

10

1

0

Accepted Solution

Official Solution

Why isn’t internet roaming working

I’ve inserted my prepaid sim & get internet access when wifi is available but not when I’m out

Questions

 • Account & Usage

49

12

0

Data use in Canada

I have the 12-month 8GB prepaid plan. Does my plan allow using LTE data in Canada? Do I need to open data roaming?

Questions

 • Account & Usage

18

1

0

GoPhone Account Password Reset

I've had the same number and GoPhone account for the past 7 years. I've not changed the PIN.  When I try to get into my account through att.com/myprepaid, the PIN (that has not changed) doesn't work.  When I try to get a temporary one by following the link to do so, I never receive a temp

Questions

 • Account & Usage

14

1

0

Accepted Solution

Official Solution

Password issue

I opened a prepaid account and the store had an issue with activating my phone with the SIM card. They asked me to contact customer service. When I called for the 3rd time, they asked about password I never received. The salesman never asked me about this and I cannot access my account nor activate

Questions

 • Account & Usage

37

4

0

Cancel AT&T prepaid autopay plan

Hi, I was recently travelling in North America and bought a prepaid plan with AT&T. I was told by the cashier than I am on AutoPay, and so would need to cancel the plan when I no longer need it. Now that I am back home, I am trying to cancel the plan. However, I am not sure how to do so. I was i

Questions

 • Account & Usage

21

2

0

Cancel my plan

Hello ! I used my plan for only a 10 days in my last travel and now I don’t need more the plan. I can’t start login on paygoline for cancel automatically payment

Questions

 • Account & Usage

20

1

0

Demise of Prepaid Option?

I'm on AT&T's $300 per year prepaid deal and love the simplicity of it. My iPhone 6s is wearing out and I've been looking for a new iPhone. I expect to pay full list price for the phone with no deferral of payments. I'd prefer an unlocked phone but it's not a big deal since I have no plans to m

Questions

 • Account & Usage

33

5

0

Prepaid Mobile Hotspot Plan

I have the prepaid mobile hotspot plan ($55 for 100 GB). I used the 100 GB before the due date of 5/28.   I went online and paid $55 with a credit card to get another 100GB plan, but my GB available never reset to 100.  Still showing 0 GB available.

Questions

 • Account & Usage

31

4

0

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