My non-tech-savvy neighbor gave us their old iPhone 7, but when I put our (non-AT&T) SIM in it, it said "SIM Not Supported" and "This device might be restricted to the original carrier and/or have certain capabilities limited" When I try to unlock the device online with the IMEI, it gives the

I'd like to submit a request for sim carrier visibility so I can view and select another cellular providers on my iPad Pro (11-inch) (1st generation). Right now the only option available is AT&T. I can provide imei and serial number.

I returned my phone on 11/26/2023. I received an email 2/2023 stating AT&T didn’t receive my phone. I called AT&T support and provided my tracking number, they stated the phone was picked up by their agent. I reviewed my bill today and was charged for the phone. I call AT&T today inquiri

What happens now that I’ve sent my trade in with the return label instead of the trade in kit that came after I returned the trade in??

Hello I upgraded my service in October and had been requesting the return postage for months. In December I received a package from Pitney Bowes the had payment required before I could receive it .  I returned because I wasn’t told it was from AT&T and it was return package.  In Janua

I can’t get the identity protection to take my phone email address or anything. I have remove the app downloaded the app tried it twice.

Is there a website for accessing [email scrubbed]

ATT claiming my returned phone never made it to their warehouse. Sure.  How is it possible that this can happen to so many people??   Based on what I have read, and the amount of people affected, this has to be a SCAM!!!  Shame on you AT&T.  As a loyal customer for 20+

HelloI have an iPhone 11 Pro that I had purchased from ATT via the installment plan in 2020. The last installment was paid off in December 2022. I am now trying to unlock the phone but the unlock request is being denied with the message "We can’t unlock your device because it’s no longer active on a

Does anyone have any luck submitting a dispute? The page keeps spinning after I include my supporting documents.   I was told to file a claim with USPS by the AT&T supervisor I spoke to after the customer service agent send me the label to use for my return and the package was tamper

I paid off my phone about 5 days ago. My device meets all eligibility requirements, but for some reason my request keeps getting denied. I spoke to someone yesterday who said they pushed my unlock through and to wait 24 hours and try again. Waited 24 hours and tried again as instructed, now I’ve got

This has happened to me twice within the last week... I called a legit 800 business number, no typo A medical device company answers the phone and does not listen to me saying "NO" I hang up, double check the phone number (realizing its the same number) and I call it and it now connects to the busin

I was getting caller ID up until I went to active armor. To troubleshoot this issue I deleted the app reinstall the app I have the activeArmor mobile security advance is active in the subscription on the iPhone app as I see that in the settings in the app, l don’t see the names of the people anymor

Follow up to recent post of AT&T forgetting to credit Tradein promotions

I have signed up for two status alert-type sms auto-messaging systems that show up as different numbers for every single text alert, flooding my messages list and making it difficult to find texts from people not coming from the alert systems. Is there a way to consolidate all these texts to a singl