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Can't pay my bill through the app

When I go to make a payment using the AT&T app, it now takes me to Direct TV. It started doing this a month or two ago and I can't find a way to locate my cell phone service information. I haven't had Direct TV since 2020. What is going on with the App???

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Stay Away From AT&T!!

I just opened an account with this miserable company. I wanted to port over one number… a number I had for over 20 years that was used for business and personal. They not only incorrectly assigned the number twice they then released the number and I ‘lost’ it. They said there is nothing they can do.

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Bill credits for switching to AT&T

I switched from TMobile to AT&T via the salesperson that they send to your home when your internet service is being installed. Everything has been working well BUT i'm still int he dark about my bill credits. I was promised $550 (The base $500 + $50 for bringing on so many extra lines). The sale

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iPad discount issue and customer service

I shared my frustration yesterday. Someone else comments on my post and they get a response and I get ignored. That adds to my frustration! I’m asking for help. I’ve tried the online chat, the 800 number and reached back out to my store. I’ve been waiting for a week on my store. Today, I finally re

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Hays manger name brandon clapp crosses the line when he abuses his power towards a customer who just wanted to be part of the at and t fami

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

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Is there an audit log of all the support tickets/cases that are processed on your ATT wireless account??

I'm specifically asking about getting a report/log of all SUPPORT activity on a BUSINESS wireless account (but it would be great if this is available for personal accounts as well). This would specifically show all the support tickets created for my Business account for any period (lets just say the

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Text/talk usage

My text/talk usage seems really, really high. How is that info measured, by call/text? Or by another unit of measurement? Because I seriously doubt I made 1599 texts. I'm never on the phone.

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CNAM

I am trying to get the CNAM changed. My rep Hannah Lineback has ignored me for weeks now. The person who was supposed to handle her account while she was out of the office also has ignored me. I have tried to call into the 800 number but they can’t seem to understand what I’m saying. Updating it on

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?? Phone number on bill???

Iv seen this number on my bill and haven't been able to find out anything on it.... The number is 000.000.021 out going call Any input is appreciated TIA

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Trade in issue

Bought s22 ultra in dec maybe second week, I trade in a Samsung galaxy s9 and sent Dec 24, called Jan twice because online account shows 30 days is approaching and they have not received the phone, I was told 2x by 2 reps on 2 separate calls I made that they did receive the phone and it just doesn't

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Access to online account restricted

It's come to my attention that if you do not have a mobile phone on your account, well the account is unreachable by att? So long story short fiancée locked account had to reset password unable to verify my self because the passcode won't come to the iPad. What an array of problems this causes.

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