
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Hi. Up until 6 weeks ago, my Galaxy S23+ has been working great with Firstnet. Good stable connections, good speeds, good 5G and LTE, and good connections in environments with heavy cell network congestion (large sporting events, etc.). 6 weeks ago, I asked ATT Firstnet support to remove the voic
Questions
•
Data & Messaging Features, Internet Tethering
Site will not load DNS blah blah No other site has this problem
Questions
•
Account & Usage
I can't even call in to at&t support to report the issue on a different phone because their support lines are down
Questions
•
Wireless Account
The sim card is activated but is not connecting to the netwerk. I can't get help from the support pages, because i can not receive text massages and therefore can not log in to my account. It is a prepaid sim card, bought a week ago and has never worked. Can i get help here please? I can not cal
Questions
•
Phones, Tablets & Devices
After three weeks and countless calls/messaging ATT still cannot tell me why I am not receiving all of my texts. I’ve had to initiate every contact. This last call was a big “I dunno” and suggested I buy a new phone. You’re about to lose a 20+ year customer.
Questions
•
Device Features
Closed
Got a call from att about the promotion to upgrade my s7 to a s23. They told me it would be completely free so I agreed and they shipped my phone this was all on 05-18-23 turns out that promotion was over on 05-12-23. So they sold me a phone under false pretenses knowing that the promotion was over
Questions
•
Phone & Device Upgrades
Hi, I recently upgraded one of my line using the trade in program. Instead of mailing in my old phone, I took it in to the AT&T corporate store so they can inspect it and mail it in for me. Didn't want to take a chance of the phone getting lost or damaged in the transit. Store employee inspecte
Questions
•
Wireless Account
I just got my new S23 Ultra and I tried visual voicemail but found out that doesn't work on my device so tried to hold down 1 on the keypad and it just says "You need to add a number to access your voicemail"? What number do I add or where do I find this number?? Thanx
Questions
•
Android
On my armor deal I've had 2 notices about my number was somehow captured from att and is on the dark web, the other was my email was grabbed in something else , according to active armor it happened April 18th, I'm curious as to why they haven't notified the people involved themselves you know they
Questions
•
Data & Messaging Features, Internet Tethering
Sent back two iPhones (11 and 12 pro max) for trade-in / next promos. Have tracking info and receipts from Forked River NJ Post office earlier this year. Even paid off the iPhone 11 early for a promo (over $300 paid to own before trading in for the promo). Pitney Bowes Newgistics replaced (stole) th
Questions
•
Wireless Billing
the number you have dialed cannot be reached from this line an operator will not be able to place the call for you
Questions
•
Apple
When I go into settings my mobile data is showing on but the mobile security app says mobile data is off and there is no way to change it . Anyone have this issue or know why it's showing off? I would really like to make sure all my services are working properly after I got some malware on my phone
Questions
•
Samsung
I have verified info on the national verifier website (nfc.gov, I think it is) and my application has been approved. So I am qualified and I have a valid application ID. On the AT&T Enrollment Form for ACP I put all my information the same information from the nfc.gov application but when I fina
Questions
•
Phones, Tablets & Devices
From the official document from both Netgear and att, the Nighthawk® M6 Pro mr6500-1a1nas 2.5G Ethernet Port. However at&t version mr6500-1a1nas's Ethernet port is limited to maximum on 1Gb port connection, any idea to set it to 2.5G ?
Questions
•
Other Phones & Devices
I am tired of foreign call center representatives who cannot understand English! Today I called about an $1,100 phone I returned almost 1 month ago, it seemed to "BE MISSING" according to AT&T (there is an installment charge on my upcoming bill). I just so happens that #1 they received my phone
Questions
•
Samsung
My contacts are uploaded. Known calls are showing. I have tried over and over and over and over and over and over and over and over and over again to enable UNKNOWN CALLERS to go to voicemail. It does not work. The "report a problem" page is unhelpful. This is a PAID $3.99/month service with
Questions
•
Account Features
I have business critical notifications set up to come as texts to me using my [email scrubbed]. This has worked flawlessly for years now and niow I cannot get them at all. They are sent from our work SMTP server. However, I have tested sending these emails from a gmail and
Questions
•
Data & Messaging Features, Internet Tethering
I keep having this issue with software updates it keeps cycling to upgrade to WB6A then downgrade to WB6 then wants to then upgrade to the WB6A again and it won't stop I have the Galaxy S20 5G is this a known issue or problem?
Questions
•
Android