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AT&T screws over Army service member

My name is Sara Walton and I am a member of the United States Army. I found out my unit was deploying and several people recommended AT&T for where we would be going. I went to the store and the lady working there assured me I could switch and upgrade my phone and as soon as I got there i could

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43

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Accepted Solution

Help! I Transferred Billing Today, and Now Can't Find Plan I Signed Up For After Merge

Hello,Today, I went solo on my own phone plan after the primary transferred billing responsibility for my line. Soon after picking a plan, getting a PIN, etc., I got an email to complete by signing in. So far, so good. Then, it asked me to merge my old account. I didn't remember having an old accoun

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36

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Return ATNT equipment

I have returned the device to ATNT via UPS on March 27th. But I received an email saying that my device has not been returned to ATNT for a month.

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17

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Closed

at&t radiant max 5g touchscreen issues

I bought a radiant max 5g smartphone on Facebook marketplace. it was brand new but also unlocked for any carrier. the issue is the touchscreen. I get ghost touches, freezes and constantly force closing apps and lag. I've factory reset the device 3 times. I checked and there is no system update eithe

Questions

599

8

New phone

Just got a s24 ultra and can text and call but no service, people at store couldn't figure it out

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23

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4G Connectivity and Celluar Issues

Hi, I'm using a IOT Hat device that uses the cellular network to send SMS and make calls. I've done my research before hand and ATT said the device was approved for their network. Unfortunately the device isn't working, and before i buy a phone to test it on since my primary phone is with this carr

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23

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Who else got ripped off by an ATT Trade in?

I traded two mint Iphone 10 for 13's and was given $800 trade in on each phone. Then I find my charge for each phone is $1,000. So basically ATT just stole my phones and charged me the same price the new ones sold for. I just filed a complaint with the FCC

Questions

271

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Website Customer Service Numbers and Internet Plan Order

I called the customer service number provided under the Internet Air plan on the AT&T website yesterday but realized I had a few more questions to ask so I went back on the website today, got the number and gave them a call again. I later realized that the 2 numbers that I had called were differ

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20

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Email security

I received an email from a person at bellsouth.net. I want to know if that is not a spam email.

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25

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When port forwarding, none of the selected ports actually open.

I've tried all kinds of things, restarting my equipment, checking through basically every setting on my web interface, etc etc. But no matter what I do when I check the port, its always closed and people can't connect to my servers.

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16

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Accepted Solution

Unable to access email account

Changed my phone number so I am unable to receive the verification code.

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49

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qr code for number transfer

I'm trying to switch my phone number from my old phone (Samsung galaxy a51 5g) to a newer one (iPhone se) and the iPhone prompts me for a qr code to use the same phone number. How can I get this qr code? or do I have to go to a location in person for this? :(

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14

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New Customer... Ordered New Phone and New Line For In Store Pick-Up.. 3 Hours Later They Do Not Have The Order In Their System

I ordered a new iPhone 15 Pro Max this morning with in store pick up. I never received a conformation email or anything after they deducted the money from my account. After saying everything is "24 hours" with chat and phone calls with ATT, the store saying they have no order for it, me having no ac

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24

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Travel to Mexico

I have the Unlimited Extra EL Plan. Will I be charged extra for talk text or data in Mexico?

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16

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Return Process, and Installment Removal for iPhone Device Purchase

I made a big mistake switching to AT&T. The signal is terrible! The return process for the iPhone 15 Plus cannot be done in-store; it needs to be done by mail only. I received a notification from AT&T that my shipment was delivered on April 8, and that's it. I've been calling AT&T every

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21

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Sales rep never called back….

We switched from Comcast to AT&T for internet. Right after installation a sales person came to the door, then spent about 4 hours (seriously) in our house giving us deals on switching from Verizon for our cell phones. Our new AT&T phones are to come today. She told us just call her when they

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25

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Closed

I am trying to sign up for the program

I am trying to sign up for my AT&T account for DirecTV

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27

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UDM router has "no internet connection" when plugged into BGW320-500 port (Giga at bottom)

Newly installed BGW320-500 connects to the Internet, but I can't get my Ubiquiti Dream Machine (UDM) to reach the Internet when I plug it into the gigabit port (bottom port on BGW, there is a green light showing continuity). Here's what I've tried: 1) just plugging in UDM and sending it...didn't wo

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25

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iPhone 14 Pro Max returned and erroneously counted as damaged

I sent in a 14 Pro Max as trade in and received an email today that it was counted as damaged and I will receive a $90 credit and therefore a charge of $660 on my next bill. I carefully read the trade in terms before sending in the phone and it met all conditions. The phone did have a scratch on the

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18

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Taxes, Fees and Surcharges for an Apple watch data plan

Hi, Taxes, Fees and Surcharges for a smartwatch data plan ($10) is too high. My Total comes to around $5.43 in which $1.49 is for Government Fees and the rest is ATT charges (Administrative Fee - $1.99, Regulatory Cost Recovery Charge - $1.50 and few others).I would like to understand why these ATT

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