Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (365.4K)

Activity
Unlocking Mothers Email Address

My elderly mother has locked herself out of her email address. She no longer has the cell phone number used to set it up and she can't remember her security answers. Is there any way she can still unlock her account? We have not been able to find any information to help us.

Questions

10

1

0

Accepted Solution

Official Solution

Closed

Is my ATT Fiber IP Static?

In order to access the admin section of a client's website, I need to have my IP address whitelisted. I just had ATT Fiber installed. If I provide the client my IP address, will that work, is it static, or does it change often? - Thanks

Questions

10.7K

5

0

SOS

My phone is stuck on sos mode

Questions

19

1

0

Accepted Solution

ATT Rep Lied to scam me into higher bill

They showed me 2 prices, one where I keep my phones and receive a check in the mail for roughly 80% of my balance owed OR a 2nd option that was $50 less per month if I trade in all 4 phones. I took option 1 so I could pay off Verizon but no check ever arrived.

Questions

41

1

0

International calls

My wife has international service on her phone and she is still get charged for calls. What can I do to fix this?

Questions

17

2

0

Everyone should get the credit including at and t gophone.

Help me understand why I don't get a credit? Both my phones are at and t go phones. They both did not work when at and t had issues. This id's not fair. If you give it to one that was affected. Everyone regardless of their service should get the credit. We wasn't able to use the phone like everyone

Questions

56

4

Simple SSH Server using BGW320 router solved

I needed to do something very simple but could not get this to work for days.Since I'm using AWS CLI which requires whitelisting IP addresses, and I need to work remotely by connecting my laptop computer to my phone's personal hotspot to SSH to my home server. I have a single IPv4 address facing wor

Questions

19

1

0

Accepted Solution

Official Solution

Closed

Text from 11112000

I received this text today: Hi, it's AT&T. The California PUC will hold public hearings regarding telecommunications service quality on Dec 6 & 8, 2022. For more information go to www.cpuc.ca.gov/pph Is this from AT&T?

Questions

9.3K

4

I have yet to get a credit

My phone went in and out, and decided to go back into SOS mode whilst I was in the Dentist office with my son LEAVING in which I wasn’t able to use GPS I was a county and city away from my house and left in stress and worry how I was going to make it home….. VERY frustrated and thinking of switching

Questions

29

0

0

Accepted Solution

Official Solution

I want my money refunded to my credit card

Hello, I have paid $301.62 and $306.62 on February 19th for my own phone number (Edited as per community guidelines) for 1-year prepaid plan. But now I don’t have access to this my phone number. I tried to contact att prepaid customer service on 800-901-9878 more than 30 times but I am unable to spe

Questions

87

4

0

No access to old number or email

Need help making new email for account

Questions

15

1

0

SM-N986U software update not working

SM-N986U software update not working

Questions

18

1

0

Smart Home Manager and WiFi Extender

On my Smart Home Manager app it says:"We recommend adding an extender. We'll send it at no cost to you"then there is a button that says "Get started" at the bottom.HOWEVER, when I click on the button, nothing happens.  No new page, doesn't populate a separate website or anything.  Quite f

Questions

146

12

0

Accepted Solution

Official Solution

Cyber attack

My phone was apart of the so called outage on Thursday. Then on Friday I became a victim of a cyber attack. My SIM card was hacked and I was locked out of my phone. Everything associated with my phone was hacked. My bank account, credit cards, PayPal, Cashapp, and a purchase was made by using a loan

Questions

456

14

0

No sound when placing calls

I purchased my grandfather, a Cingular flex 2 sku# 6723D flip phone and when he calls out, the phone does not make the ringing it only beeps. How do I make the phone ring since he’s elderly he needs the phone to ring when he’s calling out. This way he can tell he is placing a call

Questions

12

1

0

remote management

Hi I have an Iphone 12 that I bought and I need to use it. But its showing me that is remoted managed my AT&T but I live in Puerto Rico and now I cant use the phone. Bryan Melendez.

Questions

19

2

0

locked out of email

Was just locked out of email for no apparent reason. have had this email for at least 20 years.  says it would send me code but failed to do so 5 times. now says too many attempts and am locked out. need my email for work.   [email scrubbed].  (Edited as per community guidelines). need help.

Questions

16

3

0

Thunderbird email client no longer can access sbcglobal email account

Several months ago I lost the ability to connect to my sbcglobal email account using my Thunderbird email client. I now get a message that 'sending of password for ****@sbcglobal.net did not succeed'.  What can I do to get back to receiving email on Thunderbird on my desktop computer?

Questions

11

0

0

Has Digital Phone Call Protect be discontinued?

I know Call Protect for cell phones has been turned into a revenue stream called Active Armor. I'm interested in Digital Phone Call Protect for VOIP over fiber. All my documentation says it is available (and free) as do the ATT web pages and myatt app. However, all the documentation that tells how t

Questions

17

5

0

Quickbooks emails blocked?

Hi, I've noticed for about the last month that several vendors have told me they've sent me email invoices through quickbooks, but I haven't been receiving them.  It's happened 4 or 5 times now (Edited per community guidelines) different vendors.   And yes, Ive checked my spam fol

Questions

86

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.