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Converting from AT&T VOI/Wifi Internet phone service to AT&T Advanced Phone AP-A.

We are switching from AT&T VOI/Wifi Internet phone service to the cellular based AP-A system. The AT&T wi-fi/phone router is connected to the home wall jack providing service to two other wired phones.  Can the new AP-A system also be plugged into the same home wall jacks.

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Prepaid cards activated but not working

My wife and I bought 2 prepaid cards from the online store (the $25/mo 1yr prepaid). We received them, put them in our phones and received the activation sms. Activation went ok "your sim is active and almost ready to go", but we waited several hours (almost 12h now) and still no service. Tried cal

Questions

1.5K

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deceased family member email account

My grandfather passed away last June. My family had access to his email through his iPhone, and we have the email and password with plans to access through Currently. We disconnected his cell phone last month and now we are unable to access his email through Currently. When prompted to verify identi

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10

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5g data connection issues

I work in a downtown area with max 5g service, but when I try to load a web page it will not connect or load. If the website does load it is constantly buffering or takes forever to resume, just scrolling social media at lunch. I never had this issue with Verizon so has anyone else experienced this?

Questions

1.9K

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What is the best way to file a complaint against an ATT store employee?

Looking for info on the best way to file a complaint against an ATT store employee who lied to me multiple times about the specifications of the plan he was selling my small business account. I suspected he was lying to me, and confirmed my suspicions when speaking to a manager on a subsequent visit

Questions

148

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Picture freeze up

Uverse customer for may years. Changed to fiber internet less than a year ago. service has gone downhill since. The internet seems to be working fine and the speed is doing fine also. Picture freezes or locks up. Happens on all tv's, channel change fixes it for a moment. All of our set boxes are on

Questions

81

9

My webpage is blocked on ATT servers

I just launched my website www.arttremont.com, and att is not allowing a majority of people to access the page and says "ATT Security, phishing page blocked for you". How do I resolve this?

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26

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Port Forwarding from a BGW320-500

Just 'upgraded' and can't seem to get port forwarding to work. I've worked through the HOWTO ( end of this posting ).  The target computer is running linux ( no firewalls turned on - I've specifically turned any/all off) and is physically  connected to the modem via Ethernet.  Finall

Questions

11.8K

13

Hacker has taken over SBC global email

My husband's SBC global account was taken over on Monday by a hacker. They've changed everything and he can't recover it. He's tried calling different AT&T numbers and hasn't gotten help. The hackers have used the email account to now get into our financial accounts. This is the most stressful t

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29

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passcode

How do I change passcode?

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20

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Smart Home device security scans are kicking my work MacBook offline

When my work-managed MacBook gets scanned, it loses internet connectivity and nothing short of rebooting seems to get it back online. No other networked device in my home has this issue (phone/tablet, gaming console, personal Windows PC). Why does this happen, and how can I resolve it? It interferes

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12

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Logged out of my email from to many attempts

Hey, this account is actually my grandfathers account and my grandmother passed away recently. We help him control his email. His email is the only thing that brings him joy and now he is locked out. My grandmothers phone has been shut off and the verification code is going to her old phone number t

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13

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Accepted Solution

How do I cancel my prepaid account

I have a prepaid account. I have chosen another cell provider. How do I make sure that AT&T does not have a lock on my phone? I own the phone and AT&T was never involved with the phone just the service. The website is useless.

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24

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Charged for International Data Roaming even when International Day Pass was activated

Name - Antara (Edited as per community guidelines) Number - (Edited as per community guidelines) My number was charged $2303.24 on March 14th for International Roaming. I had already activated my International Day Pass for the day. Tried chatting and calling the customer support, they are denying t

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34

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Can I use phone for taking photos in Europe without being charged for day of usage?

Using phone just to take pictures in Europe

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17

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unlock ipad from ATT

I requested that my ipad be unlocked. The ATT site said Ooops there was an error. Later I received an email saying unlock was approved - follow directions - which were "Your unlock instructions: ${masterData.unlockInstruction}" Please help.

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13

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Accepted Solution

AT&T Phone Advanced for My Residence

I’m debating whether to switch from my traditional AT&T home phone plan which is getting to be way too expensive ( 122.00 monthly) for phone only- no internet, etc. I like the peace of mine knowing of power failure I can make and receive calls especially if I can’t charge my cell phone. Are any

Questions

3.5K

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I would like to receive the MEP code for the AC797S model.

Hello. I'd like to use a USIM for a non-US carrier, can I check the MEP code of the AC797S device I have?On the confirmation page of the address below, an error occurs like the image file and does not proceed to the next step. https://www.att.com/deviceunlock/unlockstep1

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15

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DSL connection dropping every few seconds

My DSL connection is constantly dropping out, only connecting for a few seconds before disconnecting again. I've tried disconnecting all devices, disabling the wireless, and power-cycling the modem several times with no luck.  I haven't tried the factory reset because I cannot find my connecti

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18

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Problem with ATT DNS Servers

I started to have really slow page loads and DNS lookup failures. I ran some tests on the two DNS servers assigned to me and I see that when inquiries are sent to 68.94.156.1 I get complete failures for some sites.  If I test only using 68.94.157.1 my latency is super fast and all pages load p

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