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Wi-Fi hotspot

Do I need to buy a prepaid card to activate the hotspot.

Questions

14

1

Accepted Solution

Official Solution

Secure Family App not working on any devices

As soon as I open the ATT Secure Family app, I get a pop up message that states “unable to complete your request. Please, try again later”. This happens on all my devices.

Questions

293

10

AT&T promo salesperson at Target Davis, CA and MY Personal Information

Hello, I supplied my PIN to AT&T salesperson at Target but then had to leave.  How do I know if my information was compromised? How do I identify any changes made to my account?

Questions

13

2

0

Accepted Solution

Phone AT&T Locked after service by Samsung

Bought the phone from mint last year. It wasn't sending messages / completing calls when there was no wifi around. Sent it to Samsung as it was under warranty.When I got it back, it boots up with an AT&T logo and won't accept my sim card. I get a network unlock code prompt.I tried the ATT unloc

Questions

93

17

0

Closed

Damaged box in front yard

Hi. I have an att tower type box in my front yard. The base is completely rusted out and it leans over. We are constantly straightening it back up. We are not even sure if it is an active box.

Questions

2.4K

10

International Calling Charge in Error

My plan includes international calling. While in the Dominican Republic I made a call to the Dominican Republic and was charged $6 for the call.  Customer service chat said the charge was correct because I was in the US when I placed the call.  This despite other calls and texts just befo

Questions

36

6

0

Accepted Solution

ATT Booster location

After the AT&T booster is set up can the ethernet cable be disconnected from my gateway? My gateway is too far away from a window to have the ethernet connected and the GPS attached to a window.

Questions

10

3

0

Trade in bait and switch

I upgraded my Families phones to the S24. The deal was $0 with qualified trade in.  The trade ins all were accepted and qualified but we are paying $5/month per phone, not 0.  WHYYYYY????????  Was this a bait and switch but did I miss the fine print somewhere?

Questions

35

3

0

BGW320-505 DMZ Questions.

So I am fairly new to all this settings for gaming I used to have Windstream and the guy who came out to set it up was a gamer so he did a whole bunch to get me the best settings. I have since switched to AT&T fiber and have the Modem/Router above. My question is that If I activate IP Passthroug

Questions

29

5

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Who else got ripped off by an ATT Trade in?

I traded two mint Iphone 10 for 13's and was given $800 trade in on each phone. Then I find my charge for each phone is $1,000. So basically ATT just stole my phones and charged me the same price the new ones sold for. I just filed a complaint with the FCC

Questions

255

6

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Unable to Receive Verification Texts

I am unable to receive identify verification texts or any promotional text messages from a short number. The only exception is the monthly bill notification from AT&T (ironically enough). I have reset all network settings, checked blocked numbers and tried calling AT&T support.

Questions

16

1

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I was quoted $160.03/mo over the phone (and sent an email from AT&T), but my bill ended up being $223.54 per month!!!!

I was quoted $160.03/mo over the phone (and sent an email from AT&T), but my bill ended up being $223.54 per month!!!! Who can I send this complaint to?

Questions

18

2

0

New ATT Fiber Modem/Router not able to connect to SONOS products

I've had sonos for years no problem, and recently got fiber installed and my sonos will not connect to the network. I have worked through several articles on here already, separating out the 2.4 GHz band, changing the channel from Automatic to 11, connecting via ethernet and nothing is working. I r

Questions

93

5

0

DSL Program Shutdown

Is ATT reclaiming their copper plant? I just received and email stating that if I don't migrate to the Internet Air product by May 17, my DSL service will be shutdown. Killer is, I keep being told its an upgrade even though we all know its not. And I can actually see where my DSLAM is located, but h

Questions

39

6

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Unlocking iPhone

After I have received approval my phone still remains locked.

Questions

20

4

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24/7 Support

At the bottom of the Support page, it says: Want to call us? Wireless support: 800.331.0500 or 611 from a mobile device Available 24/7 However, calling the numbers, I am told that I have called them outside their business hours. Have I misunderstood what 24/7 means?

Questions

1K

5

0

Closed

unlocking iphone

received approval, erased reset, not unlocked, waited 48 hours erased and reset still not unlocked.

Questions

13

1

0

Accepted Solution

Does AT&T have a modem/Router with Fiber output instead of ethernet cables?

We have fiber internet and the default router that AT&T provides only has an ethernet cable for output connections. I just recently configured a pfsense micro PC with an 2x SFP+ connections. I want to do a passthrough connection from the AT&T modem to my pfSense micro PC using fiber. 

Questions

28

7

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WHAT IS A POTS LINE? DOES MY CURRENT SERVICE USE THAT?

The reference to a "POTS" home phone servicenis something that I have just now become aware of. What is it? When does the phase out effect me? Will it require new equipment? What are the charges for the new home phone service in my area? WHEN WILL ALL OF THIS TAKE PLACE>

Questions

12

1

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SBC Global/Yahoo email

I have an old SBC Global email that says I can’t get into or rest password because not enough INFO how can access this email?

Questions

41

3

0

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