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Moving my internet box from one room to another in my house .

My internet box is under my bed and I’d like to move it to the living room. When the technician placed it 4 years ago this was the best place as there was a phone connection there . Can I move it and do I need a  phone jack? Can this phone connections be moved to another room? Thanks .  

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If I cancel AT&T will I lose my email?

I have a primary sbcglobal.net email address and one sub account email address. If I cancel my AT&T account and go with a different service provider, will I lose my two email accounts?

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16

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Internet Air IP address keeps changing

I just got Internet Air and really love the speed for streaming. But Hulu Live keeps showing our IP address keeps changing and throwing off our Home location.  How can we keep this from happening?  Other streaming services do not seem to be having this issue like Disney plus or Netflix.

Questions

2.4K

35

When will fiber be available in my area?

I was told be an att representative in target that fiber from you guys would be installed in my area in the next couple of months. My zip code is 43612 if that helps with location and I want to be sure this is true and it wasn't the rep trying to make a sale by lying to me since it's happened in the

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Account Security

Is this a real e-mail or scam?    Dear User, Starting from today, customers who have not confirmed their email account will not be able to login to their email accounts, kindly confirm that your email is active by log-in to validate your account. &nb

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12

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AT&T cruise package

Hello. I will be sailing next week on a Virgin cruise. Looking for some advice. Virgin provides free wifi on the ship. Do I still need the AT&T cruise package? What do I need to turn off on my phone to avoid additional charges while sailing or out at sea? Thank you!

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15

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How do I setup my Onstar account

I am trying to log into my account I have through Onstar how do I get in?

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13

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Accepted Solution

"outside facilities issue"

Can AT&T please resolve this matter ASAP and provide substantive communication? I had an AT&T fiber installation appointment for Wed, Apr 10, 2024. AT&T called me the night before stating that technicians would be unable to make it due to an "outside facilities issue" and that technicia

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57

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ATT Prepaid Overseas Access

I currently have the AT&T $65 Unlimited Monthly Prepaid Plan and am going overseas for several months. Previously when I have been overseas I have not been able to receive text or calls to my US number when banks have attempted to send one time codes for example.I will have an international esim

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18

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Accepted Solution

I want my money back for my iPhone pro max 13 that I traded in!

AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se

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48

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Having issues getting discount - Gold Star Family

Hello, I am a gold star military family. Meaning, my husband was killed in action. I have an active military ID and I get military discounts everywhere. According to the AT&T military offer page.. I will paste it.. "...and (iii) qualified spouses of active duty or deceased U.S. military servi

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198

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Internet Air - Turn 5G Off

Can you turn off or disable 5G on the new Internet Air modems? Thanks!

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27

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Extender Options

Hello all, Are there non ATT wireless extenders that work with the BGW320 Modem/Router? I thought I saw a list somewhere but can no longer find it. Thanks, Leo

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11

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Accepted Solution

Customer retention - no help!

Our AT&T monthly bill just went up another $20 per month. I was told that there is nothing they can do. We've been with AT&T forever, and I have a hard time believing that. I was told to keep checking back for new promotions. I don't have the time to do that. Ridiculous.  

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197

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recover blocked messages

I inadvertently multi selected sender to block and selected friend. Noticed I didnt get an email from him. But by blocking it deleted entire history of his emails. Any way to recover the one from prior to blocking?

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15

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Accepted Solution

Official Solution

Graffiti on AT&T Poles

Hi AT&T, there is gang tagging on all the poles on our block. The City of Oakland (California) claims this is AT&T's responsibility to paint over. The pole are adjacent to 1905 Martin Luther King Jr Way, Oakland, CA 94612 on 19th St and MLK.

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78

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Lost contacts

All contacts are gone. Have no other device or account with contacts. There is no deleted contacts or restore contacts option when I go to contacts.

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14

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FireTV Uverse App

Asking for any others having issues with Uverse app on FireTV. I have one fireTv that has updated app that works as intended (minus not being able to exit out of). However have 2 other FIreTVs slightly older generations but still 4ks that the app either does not update and crashes when trying to wat

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32

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Closed

Manufacturer knowing that a device has an issue after the warranty has ended.

The Z fold 3 and 4 has the black line of death in the middle of the inter fold screen. The customer don't know until there factory warranty run out and down the road you have a black line in between the fold that the consumer have to paid a  deductible to get it fixed for the manufacturer prob

Questions

1.9K

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IP address showing I’m out of state cannot use an app

I am unable to use an app due to my IP address saying that I am out of the state of Kentucky when I am not I am at home but it still shows a different state. I contacted the company of the app and they informed me that AT&T would have to re-route my IP address to my home and so I spoke with AT&a

Questions

2.6K

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