Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (347.7K)

Activity
All payment history from start of service

How can I see all my payments to att for internet even if I paid with different debit cards including auto pay?

Questions

5

1

0

Large dirt piles left on lawn after neighborhood fiber install

This past spring AT&T crews (or subcontractors) began a fiber install in my neighborhood. There were large dirt piles left on two different areas of my lawn, and many others in my neighborhood. I called about 6 weeks ago, was given tkt# PL3Q1Z64 and was told the lawn would be repaired by May 11.

Questions

10

1

0

another "locked out of sbcglobal email" post

hey y'all, here as one of many with the same problem. Couple weeks ago noticed my sbcglobal email needed me to reenter the password on my phone and was given the same 203.2 "need to reset password due to suspicious activity". When I try to change my password, the only option I am given is security q

Questions

55

7

Containment Letter

To Whom It May Concern, I am in need of a containment letter for a property in Fulton County, Georgia. Please let me know how to proceed. Thanks David

Questions

9

1

0

Random High Pings in Games

I randomly get high pings in most of my games. This is the first time I've had AT&T internet. I've had it for about a year now. Sometimes the ping is normal but then will suddenly shoot up by a significant amount making games unplayable. I just a want a reliable connection. What can I do in this

Questions

24

12

0

Streaming Apps will not connect to ATT internet

All streaming apps say "Cox internet is needed to access this app." I had Cox before switching to ATT.  Why can't I get any apps on my Insignia TV?

Questions

6

1

0

How can I block unknown texts from coming in

I get about 40 texts a day from spammers and I can't get them blocked

Questions

5

1

0

Best plan for International calls/texts/data and local calls while living in Grenada

Son is moving to Grenada in August to attend St George's vet school. What plans do I need to add to his cell phone and mine?  looks like $10 international daily for his cell (maxs out at 10 days?) and international monthly for my cell $15? and what about local calls, are those charged as l

Questions

10

3

0

Connect (Edited per community guidelines) Printer wirelessly to BGW320

Trying to connect printer wirelessly to AT&T gateway. It connects using the push button but only stays connected for a few seconds. How to fix?

Questions

10

1

0

I cannot create an account to renew prepaid data sim card. Temp pin is texted but number is not for a phone but data only

Hello, I purchased a prepaid 5g sim card for a laptop computer. It worked great but when I try to add another month of service I am unable to set up an account because I need to enter my PIN to create a password. I don't know the PIN. It directs me to get a temporary PIN but it then says it texts

Questions

12

1

0

How do I get past the SIM required without having a SIM card for iPhone?

I’m trying to setup an iPhone for a kid but it won’t let me get past the SIM required screen

Questions

12

3

0

Accepted Solution

Official Solution

Global Fraud Management follow-up

I had a fraud investigation done on 6/29/22 by the AT&T Global Fraud Management Department, Account #(EDITED). I have received 2 e-mails confirming fraud had occurred, and that my Acct# would be revised to refund the fraudulent charges totaling $1,987.32. It has been over 6 months now, and I co

Questions

263

8

0

Someone opened an account in my name

Someone opened an AT&T wireless account in my name and I am being billed for it. I've called all the recommended AT&T numbers (for fraud reporting, wireless, etc.) and AT&T reps keep transferring me to other reps who tell me they can do nothing for me. They told me to file an fraud repor

Questions

30

7

0

Order keeps getting canceled

Can someone please tell me how you properly place a online order without it being canceled I’m doing everything correctly with information ssn dob my debit and credit cards match my name and address soon as I place my order it cancels instantly I don’t understand very frustrating and also I already

Questions

1.1K

5

0

iPhone 11

Can’t increase volume for making and receiving calls

Questions

15

2

0

store wont help me

The store gave me the wrong phone, which I cannot activate, and is giving me the hardest time to return. After multiple calls to the call center, it's clear no one there is able to assist me either. This is bordering on fraudulent behavior.  5/25: I upgraded my phone online and selected in-st

Questions

18

4

0

ATT.NET EMAIL LOGIN

Hello there - I am following up on a previous chat (screenshots attached). We can now log in to FirstNet with [email scrubbed], but still can not login or do a password reset for [email scrubbed] which is the email we've been trying to access since we got locked out after signing up for F

Questions

16

1

0

"hiccups" and de-synching while streaming

WiFi connection gets very glitchy when streaming (through Fire TV), regularly hiccuping, re-buffering and de-synching video and audio. Freezes up with some frequency too.

Questions

5

1

0

Macbook

Hello I bought a Macbook Pro from a refurbished Shop. the equipment was from your AT&T. How can I unblock and not install yours profiles

Questions

17

9

0

Email

Can not get into to email when I do forgot username it emails me to the email I can not log into who do I contact or who can help me

Questions

5

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.