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I need a letter that states my account is in good standing, my payments are on time, and how long I’ve had my account for a mortgage loan. How can I get this?

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Unable to View Youtube, Netflix, etc.

I recently got ATT internet installed recently and so far the service has been excellent, however I'm experiencing a rather odd issue with being unable to view videos from stuff like Youtube and Netflix on my laptop (a Mac btw). I would have no problem loading the page and the video would begin the

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328

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Customer Service told me to go through with a purchase because they assured me they can apply the discount afterwards

Hi everybody. Everyone in my family including me (family of 4) have been receiving texts from ATT's automated messaging machine that said that we are eligible for getting a $100 bill credit if we use this link: att.com/Unique100Credit for our purchases as long as we use the offer before 5/31/23.

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16

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Overcharged for over $2500 for just 2 DAYS

AT&T charged me for $1250 per day without any notice of me traveling internationally. I took off my SIM card from my phone once I landed in the country of Taiwan. I replaced my SIM Card with a Taiwanese local number. But however, the AT&T representative was falsely saying they detected of I

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Received Wrong Cables for My Fiber Jack in Internet Self-Installation Kit

I was sent the BGW-320 Wi-Fi gateway self-installation kit with the red ONT fiber cable, but I do not have an ONT set up for my apartment, internally or externally. I do have a fiber jack that would link to the green fiber cable, but I don't have that cable or the bridge to connect it to the gateway

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Visual voicemail

Says not available reset phone and no change

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Entering unlock code

So it was approved to get my phone unlocked and they sent me a code for enter when I put in a different non AT&t SIM card so I did that and it doesn't come up anywhere for me to enter the code cuz it said it would automatically pop up for me to enter

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12

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unable to get service or log into account while abroad

I'm traveling abroad and suddenly my AT&T cell phone has no service--it can pick up no carrier, in a country where it has always worked before (UK). I have tried to sign into my AT&T account on my laptop to see my account status or to use AT&T's live chat feature to speak with an agent,

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How to create a separate secure account sharing the same wi-fi

I would like to create a separate, secure login sharing the same wi-fi account. Is this possible? Most routers these days have features for both a “secure” network, plus a “guest” network.

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Fiber Internet

needing help trying to get att to add my address so i can transfer my services. I have tried calling but really no help. My house is a new build and my builder put in fiber wiring and he even called the city and they said that att has to take it from here.

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Accepted Solution

Official Solution

How to request my address to be added to the fiber availability online.

How do I get my address updated to an address that has fiber availability? All of my Neighbors addresses show available but not mine. The fiber optic cable is clearly visible on our entire road. The houses on each side of me show available online.

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Underground AT&T line in Oklahoma City, OK

A builder in Oklahoma City, and an underground line was found during construction. Who do I need to contact for a site visit?

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Orange flags and deck

Last June 2022 ATT put flags all across my backyard deck. (I live in a townhome) It has been a year and I have deal with these flags. My dog stepped on one and hurt her paw. When is someone coming out to complete this project and what about my deck???? Will I be reimbursed for the removal for the d

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sync photos

Got a new phone and photos didn’t sync and they aren’t on iCloud.

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8

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Power Pole Replacements

We have damaged & leaning power poles, one with a transformer in dire need of replacing. FPL sd to call ATT since ATT owns Bellsouth, which are the poles we have, (per the FPL rep after running the pole#). When I call the ATT tele#, that FPL rep gave, #877-739-2478, it's the mobile/wireless serv

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13

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Accepted Solution

Cancel Service Plan

I'm new to AT&T and two days ago activated my iPhone. However, I've been thinking and I want to cancel my service plan and go back to my old phone carrier. My question is will I still have to pay the installment plan amounts even though I just activated my phone/service with AT&T? I haven't

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Wireless Signal is HORRIBLE......

We have been with AT&T for many years..... Their Cell service has been on a slow downhill decline and in the last few months I have done my best to educate myself on how to solve these issues. I have spent 100's of hours by now trying to resolve our issues, and I have opened "tickets" that never

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Where/how do i contact ATT to update the availability address?

I do have an AT&T white cable in my LV box, also the landlord told the unit is pre-wired with firbre. But the "Check Availability" website is still showing "Looks like AT&T Internet isn't available at your address." for almost 6 months since i moved in. I went to a ATT store, and they to

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Stopped receiving regular emails on June 1

I stopped receiving emails yesterday, June 1 around 2:30 in the afternoon. I didn't realize it until a friend called me today and she had been sending emails to me since last evening. I also found out today that my email was hijacked yesterday. Many of my contacts called or texted me to ask if an em

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3

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Unable to Unlock iPhone 12 Pro - Account Info Doesn't Match Records

I have fully paid off my iphone 12 pro, and I get an error message that says "The account info you provided doesn’t match our records. Please try again." in the unlock portal. I have called AT&T customer support and confirmed my account details. When they tried to help over the phone, they b

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