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Max no longer allowing me to login

I have not changed wireless plans and I am unable to login to Max as I have been. I keep getting the can’t verify subscription error. Anyone else having this issue?

Questions

44

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Activate Max

I have a plan that allows for Max and there is no tile to click to activate it.

Questions

77

9

0

HBO Max

I am having the same issues! I received an email from DirecTV that I changed my AT&T plan when I have not!! I tried contacting DirecTV and they are blaming AT&T.

Questions

60

1

0

Accepted Solution

HBO MAX Lost on service transfer

I had moved to a new location and was offered to take my same services with me, however, they closed my old account and opened up a new one and it resulted in all of my benefits being lost. I no longer am able to sign into MAX and do not see the tile to link the new account back to it.

Questions

83

2

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Always something with ATT?

About 2 weeks ago I called to change my wireless because I was overpaying, when I called I told my customer service rep, that If by changing my plans I was going to lose access to Max and she said because I was a long time customer. Well surprised today when I tried to log in onto Max today with my

Questions

41

1

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DITTO ON MAX

I get the message that MAX is now free with my AT&T. Yet, when I log in, it tells me it is free for 5 days and the $49.99 A MONTH????

Questions

36

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Max sign-in FAQ

I am on AT&T Unlimited Your Way plan for years. and I am unable to log-into HBO now. I got the following error message: Can’t Verify Subscription It looks like you don’t have access to Max through this provider. If you think this is a mistake, please contact your provider directly. You can also

Questions

53

2

0

Unable to Login to Account - Care Code: 902

I am aware that an identical post exists, but it is two years old and I do not believe it is being monitored by staff. I cannot log in to ATT either on browser (Chrome, Edge) or in the app. I have tried deleting the cache, I have tried updating, I have tried reinstalling, nothing has worked. I am ac

Questions

170

2

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HBO MAX Doesn't Provide Receipts!

Why cannot I request a receipt for payments I make for HBO Max? I have attempted calls and chats with customer service agents but none cannot provide. Why is that? I should not need to go through (Edited per community guidelines) just for a receipt of a streaming service.

Questions

1.4K

6

Accepted Solution

Free HBO Max because I’m an AT&T customer?

I’m just trying to find out if I have a free HBO Max subscription as a result of having an AT&T Unlimited plan. I’ve tried calling multiple times. First attempt, you could hear the customer service (CS) agent joking and laughing with the others in the background (and they sounded like they were

Questions

79.9K

7

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Can't Sign Into Max

I cannot sign into Max with my AT&T account, even though my account says I should be able to. My account meets the criteria to receive Max, yet it says I don't have access through this provider.  I've been on the phone with two service reps for hours, and no one can help me.

Questions

5.2K

6

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Advertisement and Salesmen offering Max

Hello there! So I feel like I really got bamboozled in switching services to AT&T. I was told by the representatives that signed me up that there were streaming services available after repeatedly letting them know that Id need to factor in those services that I had with T-Mobile in making the

Questions

52

2

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Active HBO Max Subscription through AT&T - but no longer an AT&T customer

I closed my AT&T account a couple years ago because I moved to Canada, where AT&T is not available. I must have had an HBO Max subscription attached to it. As of lately, I have received emails from HBO Max about managing my subscription. I reached out to HBO Max and all they can tell me is e

Questions

157

1

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Maintaining my Max account if I move from DirectTV to Hulu?

I have had an HBOMax (now Max) subscription with my AT&T Unlimited Plan for as long as this has been around. I no longer need or want my DirectTV subscription and would like to downsize to Hulu.My question is, will I lose my Max subscription? I realize I may not have HBOMax "live" through Hulu

Questions

71

2

0

Accepted Solution

Official Solution

Error message optical

Every time I try to turn the volume up or down I get the error message "Optical"

Questions

33

3

0

Closed

Download Movies

HBO Max will not allow movies to download. Just buffers then nothing

Questions

163

1

0

Accepted Solution

Official Solution

Why can’t I log into HBO max with my ATT sign in info when it’s included with my wireless plan?

Trying to login to HBO max using my Att login info and I’m getting “can’t verify service”

Questions

9.5K

16

Help please! Where's MAX?

Hello there! So I feel like I really got bamboozled in switching services to AT&T. I was told by the representatives that signed me up that there were streaming services available after repeatedly letting them know that Id need to factor in those services that I had with T-Mobile in making the

Questions

58

0

0

Accepted Solution

Official Solution

How to restart

I tried to reset my wireless and it is not restarting

Questions

49

1

0

Accepted Solution

MAX activation/ login issue

I am unable to sign in/connect my account to MAX. My account shows that max is included, but I have no activate or start streaming tile. The first time I tried connecting the account it said that it couldn't be verified and to contact att. Subsequent attempts indicate that the user ID is password is

Questions

126

3

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