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App icon not updated after upgrading to max - android tv

After upgrading to Max, the app's icon has not been updated and every time the app is opened, I'm prompted to update. After clicking on the update button, the app seems to know that it's been upgraded and functions normally. I'm happy that it works, but it's a major annoyance. Deleting and reinstall

Questions

42

5

0

Accepted Solution

Official Solution

Max conversion from HBO Max

My Apple TV will not let me into Max. Had HBO max previously. What do I need to do?

Questions

153

1

0

Have ATT Unlimited Elite, but being charged for HBO

I have had ATT's unlimited elite plan for a while now, with the HBOmax included at no cost. But in november, december and now january, I have a charge for $14.99 for HBOmax showing up on my bank statements (same day as my ATT autopay goes through). HBO account settings show it being billed thru ATT

Questions

755

4

0

Accepted Solution

Official Solution

Lost HBO Max benefit after UPGRADING my internet

So I had 1 Gig fiber internet, which included HBO Max for free as part of the service. I HAD to upgrade to the 2 Gig internet as the 1 Gig was not supporting my work from home internet needs. I was constantly kicked from video meetings. Easy no problem to upgrade, I have to be able to do these meet

Questions

811

5

0

AT&T provider login not working for Max

My AT&T provider login is not working for the new max service even tho i had HBO Max for free (and should be "grandfathered").... Help???

Questions

237

1

0

Upgrade Max (HBO) plan to Ultimate Ad Free

Where can I go in my ATT account to upgrade my HBO subscription to next level plan? Thanks.

Questions

268

0

Lost my HBOMAX

I recently lost access to HBOMAX. I am an unlimited plus customer and 3 agents have told me I still have access to hbo, but hbo says differently. 3 agents can’t seem to correct the problem. Is there anyone out there who was able to fix this problem?

Questions

692

21

HBO Max with internet 1000 plan

I am supposed to get HBO Max with my internet 1000 plan but it isn’t accepting my login information. What can I try to get it to work.

Questions

196

3

0

Can't activate HBO max - missing tile

I have the Unlimited Plus wireless plan, but I'm having trouble setting up HBO Max. I don't have the activation tile described in the how-to instructions on my account page. Also, I've checked the faq and troubleshooting instructions on the AT&T and HBO Max sites, and I can't find a way to activ

Questions

54

0

Autopay

Why was my autopay removed? And how do I stop it from being removed?

Questions

142

6

0

Getting an error when I log on to HBO Max on my phone

I keep getting an error while attempting to log on to HBO Max through the app on my phone, though I am able to log on and watch on the computer. The error message is as follows: Can't verify your subscription The email address or password is incorrect. Please try again. Service code: Hdb3b53a7-

Questions

184

1

0

Need help fixing my bill

A sales rep came to our home and promised us our bill would be 127.53 before taxes and it’s not even close first bill is $363 and no one will help change it and sales rep Eddie will not answer phone

Questions

21

1

0

DirectvStream

I can't find any email addresses for customer service, so I'm posting this here. After almost 40 years with AT&T, I plan to change wireless carriers….and probably internet and TV as well. I have 3 wireless numbers, Fiber and DirectvStream. I’m looking for reasons, explanations, apologies and

Questions

165

2

0

could not unclock my iphone

My ihone NO. 35 444089 146584 1

Questions

17

1

0

HBO Max Can't Verify Subscription

I can't sign into HBO Max with my ATT account. It's worked for a while (as recently as 24 hours ago) and then suddenly stopped. I've used the various troubleshooting tips of signing out and then back in, but no dice. There are so many people with this same issue, how could this still be a problem. P

Questions

202

4

0

Accepted Solution

Official Solution

Set up night hawk new sim card

I accidentally deactivated my sim card and went into at and t store and got a new one and now I'm trying to set it up...the rep at the store did mot give my any phone number or any information on howuto ptoceed, guess I should have asked.

Questions

36

1

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Login to HBO Max

When my wife or I try to log in to HBO max it tells us the password that we just changed is incorrect and we have to reset it every time we try to login? Why is this?

Questions

124

1

0

Accepted Solution

Official Solution

Cannot login to HBO Max

HBO max is included in my selected plan, however when I log into HBO max with same login info, or through service provider, it says my HBO Max Subscription has expired through ATT but it hasn’t.

Questions

310

8

0

Care Code: 205.4

I am unable to login to my HBOMax account. I can log into AT&T. Then I click on the link to HBOMax. When I try to signin on the HBO Max site through the AT&T provider link, I get logged out of AT&T, then get the following message when I try to log back in: " Hmm… that isn’t the I

Questions

1.5K

4

0

My phone won't work

I paid my bill and my phone won't work

Questions

41

1

0

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